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BRENTWOOD HEALTH CARE

First of all.This facilty is very nice.It is neat and Clean each time i have been there.But the service to the elder stink's to high heaven.You have to constantly stay on the aide's about doing their job's.The pay is not great i am sure.But their job's is to take care of each person admitted to this healthcare facility.I haven't been to this facility since around 2008 but nothing has changed since that time.The aide's were sorry then and TWICE as sorry now.I had the pleasure of going to BRENTWOOD HEALTHCARE FACILITY a short time ago to visit with someone who was placed in BRENTWOOD HEALTHCARE FACILITY after a short stay in the hospital.When we arrived at BRENTWOOD HEALTHCARE their was no one at the information desk.But their was an aide sitting in the front lounge with her feet propped up on another chair watching TV.This aide never made any effort to assist us at anytime.Not one time was their an MAY I HELP YOU.NOTHING.So we get to the information desk and Their is this aide standing in the hall away from the information desk.She is playing and LAUGHING with another aide.Finally she come's forward and asked us could she help us.At this time we stated to the aide who we came to visit.The aide that was sitting in the front lobby with her feet in the chair immediately got up and Left the front lobby.The aide in which we were speaking to had the look on her face like(OH ***).At this time we knew something was very wrong.May i say this person was admitted to BRENTWOOD HEALTHCARE FACILITY ON NOV.9TH AND THE paperwork was done on the same day as to who was to be notified about any problem's or concern's along with telephone number's etc.On the 26th NOV.This person passed away at 4:00 AM.Now the problem we are having is NO ONE WAS NOTIFIED ABOUT THE DEATH.We all work ok.But we all call to check on the status of this person and We was just their the day before this happen.Why?Did the family not know about this death until (3)DAY'S later.ALL was needed was to pick up the phone and CALL THE FAMILY.To top this off BRENTWOOD HEALTHCARE SENT THIS PERSON TO THE DALLAS COUNTY MEDICAL EXAMINER'S OFFICE LIKE HE DID NOT HAVE FAMILY.WTF.When we did speak to someone.This person did not even have good ENGLISH and To make thing's worst he tryed to get SMART with us,When we asked why?No one notified the family.Of course i was ready to go off on him when he asked would we like to speak to his BOSS.When we did get to speak to MRS.JOYCE BONDS,LNFA,EXECUTIVE DIRECTOR this OLD *** kept saying could you speak up i can't hear you.WTF.Being the EXECUTIVE DIRECTOR YOU WOULD THINK SHE COULD AFFORD AN *** HEARING AIDE.Finally after hollering the intire time.She pick's up her telephone and call's for this person's file.Stating to the person that answered the telephone,Someone is here stating know one notified the family about this death,Then this OLD *** had the nerve to state "I DO NOT BELIEVE THAT THE FAMILY WAS NOTIFIED ABOUT THE DEATH.Believe me at that time i saw RED.I stated *** WHO ARE YOU TALKING ABOUT?At this time two aide's came down the hall with the folder.One black and One white.MRS.JOYCE BOND'S asked the black aide to stay don't leave,Pull up a chair.She started looking through the folder and Stated we have no number for contact,I stated we did the admission's paperwork and She stated it's not in the folder.I had to just get the *** OUT OF THEIR.When we were leaving the black aide had nerve to state can i have your name and number.I really cannot state what i told that BLACK ***.But you can image.Please do not take any of your love one's to BRENTWOOD HEATHCARE.If you do ,Please be able to go to BRENTWOOD HEALTHCARE EACH AND EVERYDAY.
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ID
#371600 Review #371600 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$50000

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