New Reviewer

Can NEVER be trusted...EVER!

I went in to brent brown toyota in orem, utah to purchase a corolla. They said they did not have the one I wanted but they would order it. I put $1000 down to reserve the car. They told me it would be there in 2 weeks. 4 weeks later the car was still not there, and for those few weeks in between I got the run around from the original sales person and the manager. We had to call the "red" phone multiple times and never got any positive results. They were not wanting to give my money back so I had to get nasty. I finally just went to Enterprise and bought a car...in one day! You ppl suck at brent brown toyota, never will I go or recommend anybody else go either.
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1 comment
#552386

Tmunny,

Thank you for bringing your concern to our attention. We are continuously making an effort to improve our 97% customer satisfaction rating and build trust with others who hear about us. We would like to know more about your specific situation to be able to assist you the best we can. Please contact me at karync@***.com. I hope to hear from you soon.

Best,

Karyn Clement Customer Relations Manager

ID
#349939 Review #349939 is a subjective opinion of poster.
Location
Vancouver, Washington
Loss
$21000

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