Robin G Ldk
map-marker Fort Collins, Colorado

Impossible to contact

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We have a trip in June booked and they were great at making arrangements. But I have been trying for 3 weeks to contact them by phone and email to make the last payment and to amend the car rental arrangements. I have been on hold for over an hour 4 different times. When I email, they just send me the same invoice repeatedly.
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Pros:
  • Great travel arrangements
Cons:
  • Impossible to contact

Preferred solution: I just want to make my last payment by phone and to discuss our rent car arrangements. My only complaint is that they are IMPOSSIBLE to contact.

User's recommendation: Not sure if I'd use them again

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Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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