Break Time
Break Time Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Break Time has a 1.6 star rating from 10 reviews with most consumers dissatisfied. Reviews cite 78% unfavorable feedback, frequent reports of rude staff and a disrespectful manager, alleged theft, slow or unsafe pumps, problems with refunds and exchanges, and high prices.
Key Takeaways for Future Customers
- Check recent Break Time reviews before visiting for service and safety concerns.
- Expect possible issues with refunds and customer service based on reported experiences.
Negative Feedback / Risk Areas
- Recurring complaints include rude employees, alleged theft, withheld pay, and poor handling of refunds and billing.
- Many customers report safety and reliability issues at pumps and unsanitary store conditions.
Positive Feedback
Some customers note professional staff hours, 24 hr access, and rewards as benefits.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Break Time has a 1.6 star rating from 10 reviews with most consumers dissatisfied. Reviews cite 78% unfavorable feedback, frequent reports of rude staff and a disrespectful manager, alleged theft, slow or unsafe pumps, problems with refunds and exchanges, and high prices.
Key Takeaways for Future Customers
- Check recent Break Time reviews before visiting for service and safety concerns.
- Expect possible issues with refunds and customer service based on reported experiences.
Negative Feedback / Risk Areas
- Recurring complaints include rude employees, alleged theft, withheld pay, and poor handling of refunds and billing.
- Many customers report safety and reliability issues at pumps and unsanitary store conditions.
Positive Feedback
Some customers note professional staff hours, 24 hr access, and rewards as benefits.
Media from reviews
Chicago, Illinois
Illegal withholding of my pay
- Payment is delayed 6 weeks with no check issued.
- The check was printed incorrectly and a tech delay is given instead of direct deposit.
They have refused to pay me its been 6 weeks and no check. They printed it wrong and have been making excuses saying I must wait for a tech guy when all they have to do is direct deposit like my other checks after.
Instead they are illegally keeping my pay. Phone numbers are fake and no on returns calls.
- Cheap gas
- Dont care about anythinf but profit
Preferred solution: Full refund
User's recommendation: Dont work here or buy gas they do shady things and illegal things to their gas too. They let the water tanks overflow into the gas reservoirs they don't care about anyone or anything but profit. They sell banned knockoff vapes and stimulants as well.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot getting all my money back
- Bought four Double Match Cards on Smiley Lane for $8 total.
- Expected $32 payout but received $30; $2 was kept.
I came in to turn in the ticket where I won $40, which was the double match cards, at the right time on Smiley Lane. I only bought four of the same ticket, which would’ve been eight dollars.
I should’ve gotten 32 back, but I only got 30 back when I came back up to get the rest of my money. The lady argued with me and said she gave it to me when she didn’t, so she kept my two dollars that I was supposed to get back with that 30. I need my money back, or I’m going to seek a lawyer because that’s bad business.
The pictures below show the money that I got back, which is not 32, and a picture of the ticket is the brand that I bought. I only bought four of those, so I should’ve had 32 coming back, and I didn’t receive it; she kept my two dollars.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaintNobody will answer the phone
- The gas pump was slow and did not shut off, causing gas to spew.
- No towels were available to clean up, wasting money and causing anger.
I was pumping my gas and the pump was so slow it was stupid.I was watching the pump and when I turned around gas was spewing out as it did not shut off when full like it is supposed to.Gas everywhere and no paper towels in the windshield washer thing to help wipe it off the car.No telling how much money I wasted with that.I'm beyond pissed.
User's recommendation: Don't go there.Casey's is across the street.
If you'd like to call during business hours, we will be happy to make this right with you, Lisa. Unfortunately, sometimes the hose handles malfunction.
Please call M-F, 8am-5pm. Break Time Customer Service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRude employee
- I entered and stood in line for help.
- An employee yelled from behind the counter.
- She said she wasn't helping and told me to go to someone else.
Employee yell at me from behind the counter while helping another customer, after I had just enter and stood in line to be help next she yelled whats up whats up. Im confused and say Im trying to get some gas.
Whats do you mean whats up? She says well Im not helping you can go to somebody else
- Time
- I will take my business else where
Preferred solution: I would like to be able to come into break time Ms buy whatever it is a like without being harassed by an employee. Should hire better customer service people to represent Break Time.
User's recommendation: Not to go to this break time they have very rude employee’s.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are theives the stole my money from my wallet my wife accidentally left on the counter
- Wallet left in Holden Missouri.
- Uncle retrieved it and $95 was missing.
- Wallet contained a single $100 bill.
My wife accidentally left my wallet in the Holden Missouri and when my uncle picked up 95 dollars was missing I had one single 100 dollar bill in it yet when my uncle picked it up due to me being without a ride to get back there there was only a sin
User's recommendation: Don’t shop there they are theives
Did you contact the corporate office? They can look at surveillance video and potentially get your money back for you. I'm sure if there is a thief in that store, they don't want them there any more than you do.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Savannah, Missouri
Harassment from an employee
- At Savannah MO, my daughter was there with her granddad around 1-1:30 pm.
- Sally told her to leave; the rep outside was screaming and cussing at her kids' dad.
At the Savannah mo location my daughter was in there this afternoon around 1-1:30pm getting drinks with her grandfather she was snap chatting on her phone Sally told her she could leave and get out of her store. Then the same customer service rep was out side screaming and cussing at what was believed to be her kids dad.
- Everyone else is very professional
- Sally
Preferred solution: This is an on going issue with this employee. She has also called my daughter’s sister dum for over looking the straws. Sally has also stated she’s friends with a Becky which is the district manager and nothing will happen
New York, New York
Store problems
Theres a bunch of stuff going on at the store, not eligible to purchase cigarettes, tobacco products, various items in the store. The gas prices are still high on every place around us is much lower.
User's recommendation: Avoid the store possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dexter, Missouri
Poor Customer Service and Lack of Compassion/Empathy
- BreakTime has no interest in customer service, and without customers there would be no BreakTime or employment offers.
- The employee is always right.
Hahaha! Im not repeating this nonsense as it is very tedious and time consuming.
But, BreakTime has no interest in providing their customers with Customer Service Support.
As apparently the Employee is always right.
Strange. I was always told and instructed that the Customer is always correct as without them, there would be no Break Time or Employment offers.
- Open 24 hrs
- No customer service support or customer service to be provided
Preferred solution: Apology
User's recommendation: Realize now, that this company is not interested in providing Customer Service Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dexter, Missouri
THEFT
- Dexter location cashier refused to call her manager.
- Customer requests manager retrieve my debit card from the safe; I have no gas to get home.
Well, it hasn’t developed at all considering I was dismissed and not entitled to file a complaint.
So this cashier working at the Dexter location is refusing to call her manager as I, the CUSTOMER who EMPLOYS HER, requested so.
The reason I requested her call her manager is so that they may come get MY debit card out of the safe. I have NO GAS to get home.
Preferred solution: My card back?? I want the MANAGER to bring his behind up her and get my card out of the safe. As he is paid SALARY.
User's recommendation: STAY AWAY FROM DEXTER LOCATION
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisrespectful manager
- Manager smoked in store and tells clerk not to sell beer.
- Regular customer says discrimination against Hispanics and plans to switch to Kent Kwik.
Rude manager smokes in store tells clerk who to not sell beer to Saturday at 12:18 I went they wouldn't sell me beer then later took my cousin to get cigarettes and all other customers walking out with twisted teas and beer would understand if I was drunk or had been buying a lot there but had not all day and evening it's the manager she does this alot with me and my cousin and certain customers I call that discrimination with Hispanics and poor management You'll welland are already losing customers due to her poor attitude with customers I'm a regular that. Now is going to Kent kwik.
Preferred solution: New management
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReport rude employee
- Breaktime at 2801 W Broadway, Sedalia, MO.
- Rewards card not accepted at pump.
- A young man helped, but the counter staffer was rude.
I visited the breaktime at 2801 W Broadway in Sedalia, Missouri today at 1:08 PM. I haved stopped here for many years.
Today my rewards card was not accepted at the pump. I topped off my tank with 6 gallons and went inside for a soda. I talked to a very nice young man at the counter. He got a lady to help.
She was very rude and condescending to me.
I am elderly but not stupid. This is not acceptable.
- Rewards
Preferred solution: Nothing
User's recommendation: Go to a different gasoline store.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDoes it really even matter? It doesn’t so why are you asking me a silly question have a great day
- Pre-paid $13 at the pump, but no gas was dispensed.
- The card was charged; the issue remains and a refund is requested.
Pre-paid $13 and some thing on a pump went out to the pump and it would not give me any gas I went back in and they said that they charge my card they couldn't do anything about it so it's pending on my card I need my money back because I'm out of ga
User's recommendation: Nope
Disrespectful manager
- Dexter MO Break Time: Kenny the manager cursed me out through his window after I signaled someone to drive; he's been rude to me and my sister.
I was at an intersection in front of the dexter Missouri break time store didnt see that their manager Kenny was turning so I signaled someone to drive and he started cussing me out through his window Ive had nothing but bad experiences with him hes been rude and disrespectful to me and my little sister every time weve gone to this store
- Disrespectful manager
Preferred solution: Apology
User's recommendation: If he’s there working with someone else ask the other person to take care of you
Very disappointed
- Outside trash and cigarette butts; inside is sticky.
- Staff were unfriendly; rewards unclear and an order was rung wrong, then corrected.
At 4 pm on 6 / 19 i went into this store. While there were people standing outside talking.
There was only 2 un the store. Outside trash was full, cigarette butts outside the front door. Inside was just as bad. Everything was sticky, trash on the floor.
No hello. But the woman at the counter just standing there. She acted like it was an imposition to help me. The store had a look of nasty, dirty.
Sunday it was clean and neat after 12 pm. When i went in this lady said hello and was very nice and helpful. Then today i went in at 7.15. Saw no one.
When i was filling my soda cup, i saw all the soda and tea machines were all sticky as was the floor mat. When i was walking to the counter a woman stepped through the door. I had heard her sa hello just before she came through the doorway. Then she muttered that she had been saying hello but that no one responded.
She was not friendsly and rung my order wrong and i told that i didnt see the rewards. She asked if i knew i had anything coming. I said yes. She rerang it and it came clear.
She also was just short of rude.
Thank you for your ti.e. nancy Dudley
Preferred solution: Just hire more staff
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“When I came back up to get the rest of my money.....”. All your fault for not watching the transaction and checking your change given.
Let us know how court goes. Small claims court has a $20.50 filing fee plus $10 to mail the defendant the summons.
If you hire a lawyer, the HOURLY rate ranges from $144 to $690.
The average is $280 an hour. Please update us if you get your $2 back.