Sarah R Hik

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Verified Reviewer
| map-marker Dexter, Missouri

Poor Customer Service and Lack of Compassion/Empathy

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Hahaha! Im not repeating this nonsense as it is very tedious and time consuming. But, BreakTime has no interest in providing their customers with Customer Service Support. As apparently the Employee is always right. Strange. I was always told and instructed that the Customer is always correct as without them, there would be no Break Time or Employment offers.
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Loss:
$200
Pros:
  • Open 24 hrs
Cons:
  • No customer service support or customer service to be provided

Preferred solution: Apology

User's recommendation: Realize now, that this company is not interested in providing Customer Service Support

Sarah R Hik

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Verified Reviewer
| map-marker Dexter, Missouri

THEFT

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Updated by user Aug 22, 2023

Well, it hasn’t developed at all considering I was dismissed and not entitled to file a complaint.

Original review Aug 17, 2023
So this cashier working at the Dexter location is refusing to call her manager as I, the CUSTOMER who EMPLOYS HER, requested so. The reason I requested her call her manager is so that they may come get MY debit card out of the safe. I have NO GAS to get home.
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Preferred solution: My card back?? I want the MANAGER to bring his behind up her and get my card out of the safe. As he is paid SALARY.

User's recommendation: STAY AWAY FROM DEXTER LOCATION

Yolanda R Otf

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Verified Reviewer

Disrespectful manager

Rude manager smokes in store tells clerk who to not sell beer to Saturday at 12:18 I went they wouldn't sell me beer then later took my cousin to get cigarettes and all other customers walking out with twisted teas and beer would understand if I was drunk or had been buying a lot there but had not all day and evening it's the manager she does this alot with me and my cousin and certain customers I call that discrimination with Hispanics and poor management You'll welland are already losing customers due to her poor attitude with customers I'm a regular that. Now is going to Kent kwik.
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Preferred solution: New management

Karen B Iyf

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Verified Buyer
|

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Verified Reviewer

Report rude employee

Break Time - Report rude employee
I visited the breaktime at 2801 W Broadway in Sedalia, Missouri today at 1:08 PM. I haved stopped here for many years. Today my rewards card was not accepted at the pump. I topped off my tank with 6 gallons and went inside for a soda. I talked to a very nice young man at the counter. He got a lady to help. She was very rude and condescending to me. I am elderly but not stupid. This is not acceptable.
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Pros:
  • Rewards

Preferred solution: Nothing

User's recommendation: Go to a different gasoline store.

Hansford Giw

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Verified Reviewer
| map-marker The Bronx, New York

Does it really even matter? It doesn’t so why are you asking me a silly question have a great day

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Pre-paid $13 and some thing on a pump went out to the pump and it would not give me any gas I went back in and they said that they charge my card they couldn't do anything about it so it's pending on my card I need my money back because I'm out of ga
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User's recommendation: Nope

Anna W Wce
map-marker Dexter, Missouri

Disrespectful manager

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I was at an intersection in front of the dexter Missouri break time store didnt see that their manager Kenny was turning so I signaled someone to drive and he started cussing me out through his window Ive had nothing but bad experiences with him hes been rude and disrespectful to me and my little sister every time weve gone to this store
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Cons:
  • Disrespectful manager

Preferred solution: Apology

User's recommendation: If he’s there working with someone else ask the other person to take care of you

Nancy D Agq

Very disappointed

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At 4 pm on 6 / 19 i went into this store. While there were people standing outside talking. There was only 2 un the store. Outside trash was full, cigarette butts outside the front door. Inside was just as bad. Everything was sticky, trash on the floor. No hello. But the woman at the counter just standing there. She acted like it was an imposition to help me. The store had a look of nasty, dirty. Sunday it was clean and neat after 12 pm. When i went in this lady said hello and was very nice and helpful. Then today i went in at 7.15. Saw no one. When i was filling my soda cup, i saw all the soda and tea machines were all sticky as was the floor mat. When i was walking to the counter a woman stepped through the door. I had heard her sa hello just before she came through the doorway. Then she muttered that she had been saying hello but that no one responded. She was not friendsly and rung my order wrong and i told that i didnt see the rewards. She asked if i knew i had anything coming. I said yes. She rerang it and it came clear. She also was just short of rude. Thank you for your ti.e. nancy Dudley
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Preferred solution: Just hire more staff

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