Bread Finance Reviews

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bread loan picture practices business experience customer manager credit identity
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New Reviewer

Bread is awesome

I had the best experience with Bread, so I'm not a "pissed consumer." I ordered through a site: https://www.inmod.com, and was able to pay for an expensive purchase over time in monthly installments. I don't agree with the other reviews here at all: Bread is easy to use and great and I don't think these other people took the time to understand what they signed up for. Also, these guys are giving loans out over the internet - of course they can't issue a loan to a customer whose identity they can't verify. Anyway, I found this a really straightforward experience. You know exactly what you're going to need to pay for upfront, and for those people claiming that they didn't have that information, I can say that just isn't true. I had a screen where I had to agree that I understood what I was signing up for, and then got really clear emails and texts telling me what I needed to do.
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ID
#1201542 Review #1201542 is a subjective opinion of poster.
Service
Bread Finance Loan
Reason of review
Good quality

Bread loan

Got my appliances fast and now high interest 20percent need to pay off fast and they don't report to any credit bureau I have been paying for 6 months and nothing on my report stating I am paying get a different loan rip off
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ID
#1200937 Review #1200937 is a subjective opinion of poster.
Service
Bread Finance Loan
Reason of review
Problems with payment

Approved but unable to confirm Identity, BS!

Same exact thing happened to me. Unable to confirm identity after submitting photo with me holding my drivers license. I called and requested to speak to a manager of course they were ALL busy so I waited for a call back never got one, i called back again they were all in a meeting this time, received a call back only to hear that they do not have to disclose their underwriting practices so I have no way of knowing why i was turned down other than with the information i submitted on my application and the picture they received didn't line up. Absolutely absurd!!!!! I'm sure they have done me a favor, they sound like a rip off cracker jack company. BEWARE!!!!
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ID
#1188865 Review #1188865 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Shoestring operation, not a professional company

I purchased items from an online retailer last July, they offered fianancing through a third party which was Bread Financial. The APR was 6.99%. It looked like a good deal so I split the payments over six months. Bread wanted me to setup an auto payment account with them. I’m not comfortable giving my banking info to a company I know little about, what guarantee do I have that once the loan is paid off Bread could debit additional funds from my checking account so I used bill pay with my bank for the payments. Bread isn’t setup for this type of payment, the first month my due date was the twenty fifth of the month and all payments were due on the 25th of each month for the remainder of the loan. Bread called, sent email and text messages to me that my payment was late and demanded payment immediately. I checked with my bank and it showed the payment was confirmed delivered on the twenty third of August. I then called Bread and spoke with customer service, she connected me with a manager, I explained my bank confirmed delivery on the 23rd, he said he will Investagate and get back to me. An hour later he called back and told me Bread prefers customers use auto pay and admitted my payment was received on the 23rd but was in an incoming mail bin and not yet processed. He submitted it as received and processed it for payment, he apologized for the oversite. The next two installment payments went through without a problem but the November payment didn’t post when it was received on the twenty forth. It posted on the 26th a day later than tha due date. I called bread today and again spoke with customer service, I asked why my payment posted on the 26th and not the 24th? Again I was transferred to a manager. He said even though my payment posted a day late I wouldn’t be charged a late fee or a late payment reported on my credit score. the twenty forth was the day after Thanksgiving, I asked him it the company was open for business, his reply was only a small staff. This company isn’t setup to be a full service lending institution they represent themselves to be! They are a small business swimming in a large pond who potentially could have a detrimental negative action on your credit through their unprofessional operation. Given my experience with Bread Financial I would not use them for any future purchases from retailers who subscribe to their services.
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ID
#1139105 Review #1139105 is a subjective opinion of poster.
Service
Bread Finance Loan
Cons
  • Wanted me to use their auto pay
  • Explanation i received about the way i made payments
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
New Reviewer

Horrible business practices

I was approved for financing and then they requested picture of ID with license and myself. After submitting this and waiting almost 48 hours, they sent me a denial letter. Be aware of jumping through hoops to submit documentation they request because they approve you and then deny you after you take the time to submit crazy pictures holding your license. It is very unprofessional and their fees can be high. I think these start up companies hire them to get your hopes up for their product. It is very bad business practices they use. Go somewhere reputable for your financing needs and don't waste your time with these fools.
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ID
#1061996 Review #1061996 is a subjective opinion of poster.
Service
Bread Finance Customer Care
Reason of review
Poor customer service
Loss
$1250
Preferred solution
Deliver product or service ordered

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