Working for a school district I have dealt the NAPA as a vendor for 20 years. We have always received excellent customer service. Yesterday we had a school bus break down in Houston which is an hour for our base. Our mechanic called one of the NAPA dealers in Houston to see if they could wait 5 minutes after their closing time so he could get a radiator hose and get the bus back on the road. The dealer said "NO". What a disappointment! This won't hinder our relationship with our NAPA dealer here in Freeport TX, however, it will hinder out dealing with out of town NAPA dealers.
Lake Jackson, Texas
Brazosport Independent School District Customer Care
Reason of review
Poor customer service
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