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1.2 Based on 121 reviews
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  • Customers like
    • I cant reach them to have an experience 4
    • Leggings 3
    • Not one redeeming quality 2
  • Customers don't like
    • Not responsive 10
    • Lack of customer service 8
    • There is zero way to contact them no response 7
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I have contacted them reference my order for my wife, these were presents for her Birthday, Terrible Customer Service ! I will tag their page and post it on my page and I will continue to post until they respond or refund my money !

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They had no trouble taking the money from my account asap, but they never printed my address properly on the package, & now almost a month later I still don't have my leggings, & ive tried contacting them more then 4 times, & no one called, texts or emails!!! My next call is to Better Business Buerau & my bank!!!

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I ordered leggings at an astonishing $42 plus shipping on 12/12/16. Over two months later and no leggings. I got 2 form letters,(the same letter twice),but still nothing. They were more than happy to take my money. Do NOT purchase from this scam company!

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I ordered leggings on 9Nov2016. They took my money just fine, but I have YET to receive the leggings! It is now 17Feb2017. I have emailed them several times. The first email from me was sent 21Dec2016 asking for information about my purchase. The customer service responded saying "Hi there, Thanks for reaching out! I’m so sorry about the delay - we got a lot more demand than we were expecting so we ended up having to take a little longer... Read more

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Brave New Look Footwear and Clothing complaint 193142
1 of 2

First, my leggings took nearly a month to get to me. Second, when they arrived they were terrible quality. Seems ripped, worn patches. Now they refuse to respond to any of my inquiries! They sure were happy to take my money! Terrible company

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This company is bogus !! Never received the product I ordered. They take your money and never send anything

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Got my leggings and they were too small. I asked if I could exchange them or refund and they said no to both. The quality is very poor. If you stretch the black leggings they turn almost white. Definitely Not made to stretch as a typical legging would do. I highly suggest ordering elsewhere.

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PLEASE, whatever you do DO NOT ORDER FROM THIS COMPANY!!! I order a couple name tag holders back in November. They were gonna be Christmas gifts. Christmas came, & went. I never received them. I finally received them in January. They looked nothing like the pictures online. I contacted the company about a refund. They said for me 2 send the items back, & they would refund me. Simple enough right? I sent it back on January 17th. I have the... Read more

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I purchased a "Nasty Woman" t-shirt and leggings. I received the t-shirt in Dec. 2016, however it said the leggings would arrive later. I got an email "update" saying my leggings were going to be shipped, along with a tracking no. When I never received them, I checked the tracking and it stated that a LABEL had been made on 1-6-17, however no actual package had ever been sent! I have repeatedly attempted to contact Brave New Look via all their... Read more

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I bought a pair of leggings 42.00. I ordered an extra large which is my size however these things are like an extra small!!!!! Do not recommend this site they will not refund or exchange!!!!!

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