Anonymous
map-marker Brandon, Florida

No repair and no loaner, though promised

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After going nearly 2 weeks without a car on a repair I was told should take about 3 days I was never offered a loaner car. Then we get the car back and a day and half later the engine light comes on and we have to take it back in.

That was on or around Jan 26th. So turns out we need a new engine, no surprise there as Hyundai knowingly put faulty engine in their vehicles. So they say they will get us a loaner on Tues the 31st. Well here we are going on 8 days later and no car AND NO CONTACT.

I cannot get the rental manager on the line or the service manager for 8 days now. The service manager was supposed to call back after 3:30pm today as he was in a meeting and they would pass the message that I needed to talk to him. I call back at 6:30 and guess what? Service is closed.

My "service" manager Joe has not called me since the car came back in for repair. the receptionist is the only person I'm allowed to talk to. So finally the receptionist says I can have a 10:00 pick for the car Feb 8th. I work as a teacher so that isn't possible.

So I ask if I can make it at 7:00am since the service department opens at 7:00. That is what the service manager was supposed to tell me.

whether or not I could pick up the car. NO COMMUNICATION AGAIN FROM THE MANAGER NO LESS!

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User's recommendation: I would never willingly take my vehicle here for service...even an oil change

Anonymous
map-marker Brandon, Florida

Don’t purchase a Hyundai regardless

They had my car for 3 weeks, and no one called me about my car. However, I called six times and their very unprofessional and it’s sad to be treated like *** Then, I had to drive there to hear that I need a new engine on a new car. This is terrible! Lesson learn I should of purchased a Toyota.
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Reason of review:
Poor customer service
Anonymous

Tires or rim

I brought a 2018 sonata sport since I got it new!!! I have a rims and tires problem goes side to side. I bring it and they say it’s the air of the tired but then I come again and has the same problem. Bad service at Brandon Hyundai!!! I regret buying a sonata,, I have brought 3cars here in Brandon and I never had bad service like that... they need to do better..
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