Auto Scam at Brandon Hyundai/Mitsubuishi
Update by user Jun 18, 2013
No response back from the dealer at all including Dan Norris the owner, what a surprise, NOT!!!!
Original review posted by user May 18, 2013I started by contacting Brandon Florida Hyundai this past Friday night on my way home from work, I was driving so I did not write down the “Internet Manager” name I spoke with at 1800 hours, he promised a callback with numbers on an Elantra base within 15-30 minutes, guess what no callback so I start on Saturday morning by contacting the GM Dan who runs a TV ad saying if your experience was not good contact me on the store web site and tell me, “I will fix it.’ I sent the email and 3 minutes later I get a callback from Earl Kober an Internet manager saying how sorry he was about how I was treated, what can he do to help me, I explain again what I am looking for my son, the Elantra base no bells & whistles. I explain I would see him between 1400-**** hours that afternoon as we had other plans for the morning. Another 10 minutes later I get a call from “Anthony” who claims he is calling on Mr. Norris behalf and he wants to fix the error from Friday night, so I have to explain to him once again what I am looking for and I explain to him when I would be there, but I also explain to him I had already spoken with Earl but “Anthony” says he is calling directly because Mr. Norris asked to act on his behalf. I ask “Anthony” to get with Earl and sort out who is going to work with me and he says he will but it will be him because Mr. Norris specifically asked him to call me. I say that is good, I told “Anthony” where I needed to be on lease payment and purchase payment the first time we spoke and details of the car we were looking at for our son, “Anthony” says we can get there on either payment easy. I explain to “Anthony” that we are turning in my son's 2010 Mazda 6 lease with 5000 miles on it when we purchased 36000 miles on the lease, “Anthony” says we can use that as a trade in since the miles are so exceptionally low, they will pay us several thousand dollars above our lease turn in numbers for a exceptionally low mileage vehicle like that, guess what another LIE. Anthony” calls me back 12 times before I arrive at the dealership and lo and behold “Anthony” is not his real name, it is Amir and guess what he had never spoken to Earl who is whom we meet when we get to the showroom. “Amir” also LIED to me numerous times on the phone saying Mr. Norris was waiting for me to personally apologize to us, guess what another LIE Mr. Norris had been gone for over an hour for the day already. “ Amir” comes and tosses some keys at Earl and then sulks in the background like a baby who lost his favorite toy when we depart for the test drive with Earl, needless to say they never spoke about who was going to work with me as I had asked numerous times. I had asked both Earl and Amir on the phone who I had spoken to the previous evening and when I got there they claimed they could not track the phone call, but somehow they had no problem making a combined 17 calls to me at the same number. Then please let me get to the numbers and how messed up they were, as previously stated I had given them both ballpark numbers we needed to be at, they both claim on the phone , “We won’t lose a Repeat Hyundai buyer deal on numbers”, guess what another LIE, they lost the deal on NUMBERS, HONESTY and STUPIDITY!!!!! Their lease numbers were over a $100 dollars a month above both Chevy & Mazda and their purchase numbers were over $50 a month above both as well. Mr. Norris FIX the people who represent you to the public, “Amir should be terminated immediately for all the LIES he told us starting with his name, tell me your real name not an American name you make up, Please”. Earl should not promise things on the phone he can’t deliver in person when you show up ready to do business. I have given Mr. Norris the Owner/GM over a week to respond via email or phone with no response thus far,what a shock that is, NOT!!!!
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