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Brampton Library

Brampton Library Reviews

www.bramptonlibrary.ca
What is your customer experience with Brampton Library?

Brampton Library Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Overall rating 1.0 star from 1 review; consumers are mostly dissatisfied.

Positive Feedback

No positive aspects mentioned in the available review.

Negative Feedback / Risk Areas

  • One-hour computer time limits and removal of previous computer locations.
  • Staff conduct described as rude, reflecting common Brampton Library customer complaints.
  • Policy changes presented without clear explanation or cited rules.

Key Takeaways for Future Customers

  • Check Brampton Library reviews before visiting to set expectations.
  • Confirm computer use policies and ask about alternatives in advance.
  • Be prepared for potential customer service issues when raising concerns.
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Boycott them - awful customer service

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AI Highlights
  • - They won't move computers to the second floor and cap use at one hour.
  • - Katrine is rude; the reviewer wants her fired and a boycott at (905) 793-****.
Updated by user Jul 27, 2026

They won't buy any automotive books as well. The library won't purchase any of my suggested board games either.

None of their board games deal with history or politics, none are for solitaire play and none are for advanced-level gamers. They won't buy anything by GMT Games, Compass Games or Dan Verssen Games. The library needs to carry the American Free Press, the Ottawa Citizen, the Ottawa Sun and Deutsche Militärzeitschrift. The library needs to add a large bulletin board in the front entrance that anyone can post whatever they want to without seeking approval from the library.

Their staff member Suhanna is too lazy and unhelpful to help you find a missing newspaper. Their brain dead manager Heather Stoll recently screwed up computer access by limiting it to 15 minute increments after the first hour to a maximum of two hours without any public consultation or communication whatsoever.

They couldn't care less about their patrons. Both of these individuals need to be fired as well.

Updated by user Jun 11, 2026

They need to get rid of the wall mounted big screen TV on the second floor of the Chinguacousy library because of cancer-related health concerns about electromagnetic radiation. Furthermore, the flickering TV is a constant distraction and annoyance.

A TV has no place in a library. A library is foremost a place for books and not TVs.They need to fire ***, ***, the older Yugoslavian woman and the manager who all work behind the counter at the Chinguacousy library because of non-existent customer service skills and their continued refusal to provide patrons with 11"x17" photocopier paper for photocopies. The manager and staff have been playing their ridiculous childish games with patrons by further restricting access to this paper with a special code on the printer that only they have.Their photocopy prices are far too high at 20 cents a page. They should not be charging more than 3-5 cents per page which is the university library rate.Their purchasing department has become totally corrupt and won't purchase any of my books or DVDs anymore - no career related or foreign language books at all.

They only buy books which promote their left-wing anti-white *** agenda. They made the idiotic decision to get rid of all their CDs with the sorry excuse that no one was signing them out. The reason no one was signing them out was because they were not catalogued so no one knew what exactly the library's holdings were.

Their staff were too lazy and stupid to catalogue the CDs even though I requested this several times on feedback forms. Other systems such as *** and *** have catalogued their collections for decades.Their CEO *** and their Library Board Chair *** are both totally useless and only there to cover for all these lousy employees and won't do a damn thing about employee misconduct.

Updated by user Sep 28, 2021

Tell everyone you know to boycott the City of Brampton and all Brampton businesses until this policy is changed and all these lousy employees have been fired.

Updated by user Sep 28, 2021

Their manager Dominique China is totally incompetent and can't even answer basic questions about their so called "policy" and just keeps repeating the same nonsense over and over again. Contact them at bramptonlibrary.ca and at (905) 793-**** ext. 74227Email: dchina@***.ca

Updated by user Sep 28, 2021

The manager Dominique China is totally incompetent and can't even answer basic simple questions. She needs to be fired as well.

Updated by user Sep 28, 2021

Write to them at 150 Central Park Dr, Brampton, ON L6T 1B4

Updated by user Sep 28, 2021

Call the Branch Manager Dominique China at (905) 793-**** ext. 74227 or e-mail her at dchina@***.ca and tell them what you think about their awful behaviour.

Original review updated Sep 28, 2021
They won't move their computers back to the second floor where they were before and won't allow unlimited use for these anymore. They're refusing to renew use of the library computers beyond one hour the way they used to. They can't cite any laws, regulations or policies for their change so they're just making it up as they go along.
Their employee Katrine is a totally obnoxious rude *****. She needs to be fired.
Tell everyone you know to boycott them until they change their policy.
Call them at (905) 793-**** and tell them what you think about their rotten behaviour.
Cons:
  • Awful
  • Rude customer service

Preferred solution: Go back to the way they were before.

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