New Reviewer

Damaged product

Bramble Berry - Damaged product
I ordered a 4 oz bottle of Optiphen , came 3/4, spilled, I can't even see the name of the product. I am unable to use it. I e-mailed themnone no response
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ID
#2566818 Review #2566818 is a subjective opinion of poster.
Pros
  • Good advertisement
Cons
  • Product labels fade and delivery takes too long
Loss
$11
Preferred solution
Deliver product or service ordered
New Reviewer

Bag of madder root all over other products

Received a large shipment with about 40 containers of Mica inside. Unfortunately a bag of Madder root leaked and covered everything in the box. I took pictures while unboxing to show the mess. While Bramble Berry replaced the broken bag of madder root, the mess was my problem. The mica containers do not have seals around the lids and all were filled with madder root. It took hours to clean and I still have some madder root under the edges of lids. Bramble berry did not even care, horrible customer service.
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ID
#1475948 Review #1475948 is a subjective opinion of poster.
Pros
  • Variety of products
Cons
  • Customer service
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Let the company propose a solution

Unsatisfied customer

I purchased over $140 in fragrances a d soap making products. I was extremely excited, until I opened the box. 7 of 12 bottles opened and the labels were ruined. It also leaked and ruined some other products. I went to their website to talk to their "customer service ". They assured me they would either replace the box(I would have to send them back initial box)or they would just resend fragrances that spilled. I asked just to resend the damaged bottles as all products weren't damaged. Then, Chloe, the customer service person, informed me she doesn't feel comfortable resending product. Sure, they don't feel comfortable resending product to make things right, yet they have no problem taking my money...smh. She said they can send sample smell strips with lables. I guess that's better than nothing. I will NEVER purchase anything from them EVER again. So much for GOOD customer service.
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1 comment
#1648229

I had a similar situation where a bag of product burst. About 40 bottles of Mica ended up with Madder root under their lids.

Bramble Berry replaced the bag of product, but cleaning the mess was just my problem. I provided pictures before the box was emptied on the day it arrived. They did not care.

Be careful ordering Mica with other products as they are not sealed around the edges. If something opens in the box it is very hard to get the Mica containers cleaned up.

ID
#1378621 Review #1378621 is a subjective opinion of poster.
Location
Bellingham, Washington
Product
Bramble Berry Body Care
Reason of review
Damaged or defective

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