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Poor customer service and devious business practices

Update by user Nov 08, 2020

No effort to bontact me has been made

Original review posted by user Oct 09, 2020
Do not trust this business, get everything written and have a copy in your possession. I rented a 31 ft Winnebago Motor-home for a 10 day rental and before I even drove off the lot I found they had misrepresented the features of having stabilizers or jacks installed and costs of the rental. After driving it the first day I realized the steering wheel vibrated so hard my hands would get numb, even my feet tingled and if you let go of the steering wheel for more than 3 seconds you would be in the ditch. I canceled two days of my vacation and took it back early, because it was dangerous, the rental person said I would not get a refund for the unused days and I forced the issue with her manager. He refunded the days and gave me a 10% discount for the problems, which had ruined my vacation. 10% for the horrible condition of the camper did not make up for lost time in a long needed vacation. While my car was parked in the Brambillas sales parking area when I was inside filling out my rental agreement, a RV motor-home parked next to my personal car backed into it. NO one neither the RV owner or the employee involved in the hit and run reported the accident and when I asked the dealer ship if they knew who did it they said they didn't know, then said they were not allowed to tell me who it was for confidentially concerns. I called the police to report the crime and the policeman inquired who was involved the dealership admitted an employee was involved as a driver. Dealing with the staff of this RV dealer / rental of how I was treated like dirt left me a nasty taste of distrust and contempt for the devious dealings and untruths. I would recommend never going onto their property for any business of any kind.

User's recommendation: I would recommend never going onto their property for any business of any kind.

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ID
#2218857 Review #2218857 is a subjective opinion of poster.
Location
Shakopee, Minnesota
Service
Brambillas Rv Winnebago Rv Rental
Cons
  • Expensive junk
Preferred solution
Apology

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