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1.7 Based on 21 reviews
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Brakes Plus Oil Change Review
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Went in for a routine oil change. While waiting two other customers came in to pick up their cars and they both had other "issues". I heard the manager on the phone with another customer explaining the "additional" problem they had. Then, the manager came and sat down next to me. Keep in mind, I had just been there 6 months earlier and had new tires put on 4 months ago. I suddenly needed new front struts AND rear shocks! A total of over $1200! I... Read more

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Red Flag Alert! I dropped my car off for the 60k manufacturer recommended mileage maintenance inspection and specifically asked to have the brakes checked as they were feeling a little "spongy". Although the mechanic signed off as having completed the "Inspect brake pads, shoes, rotors, drums, brake lines and hoses and parking brake system" in my maintenance log, the clerk at the front desk, after questioning the mechanic, admitted that they did... Read more

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I got my struts replaced by them for about 500.00 more than i was originally qouted. When i got them done this summer there was a special going on that i would recieve a 100.00 prepaid/ giftcard in the mail . Like a rebate.. When i had to take my car back a few weeks later because of problems with the struts i was yold the manager put it in and that they were a few weeks behind sending them out. Third time go in for same problem with struts and... Read more

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*** everyone, I don't generally post any reviews, but after my & my wife's experience with Brakes Plus at Southlands, I wanted to shred some lights. people be aware of their "UNETHICAL BUSINESS PRACTICES" we called up and booked appointment for changing oil, brake check etc. then we dropped our the vehicle to this facility where they didn't do anything to the vehicle for 2 hours then he (JOHN) called up and told that they need to test the... Read more

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So upset i just got my cooling fans changed out on monday its now Thursday and my car is overheating again and its smoking from the fans they claimed they repaired it and paying $413 for absolutely nothing i will never patronize this company ever again.

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Overcharged for something they broke in the first place. Took to a different shop fixed it for only half. Terrible customer service called me Hun to try to belittle me because I am a women. Never go to this awful shop. Treat me awful just because I am a women. Brighton Colorado shop. Read more

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I took my car to Brakes Plus on Alpharetta Hwy in Roswell Georgia. I asked them to fix the anti lock brakes because the light was on all the time. He took my car and came back an hour and a half later stated he didn't fix the anti locks and that I didn't need anti locks on my 2002 Dodge Caravan. Anti locking brakes was just there for no reason all. Then he charged me $113 for diagnostic reasons. He had my key so I had no choice but to pay. ... Read more

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Took my car in to have at least one hose that i was aware needed replaced. They checked it out, called me, and said it needed all hoses replaced as they were all cracked. They also said it needed the secondary pump replaced. When i went to pick car up shop was closed receipt was inside car. My mistake was i trusted they did what i asked them to and i had already paid for it over phone so i didnt bother to look at the receipt. Had left for a trip... Read more

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Brakes Plus and other chain store mechanics...Beware! I used to work in one so I have seen some shady stuff first hand. They just want to get you in and out as fast as they can and collect that hard earned cash from your wallet. I have used this Brakes Plus for 6 years for the things I couldn't do like alignments and the price is cheaper but you get what you pay for. I recently messed up my truck really bad which is a whole other story. At first... Read more

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Today we had an estimate given to us for the Third -- I repeat THIRD repair of our air conditioner in our car. Each estimate and repair bill was more than the previous one and the estimate we got today was a real piece of work. We were quoted $1,012.12 estimate total which breaks down as follows: $488.00 to replace a leaky compressor (which they missed the 2 previous times we had it in for service [which those of us unfortunate enough to have... Read more

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