Anonymous

Got my doubt/ Brake Check Corporate

Is the Brake Check Corp office involved in these schemes also, makes me wonder, they do nothing to correct any defaults. Got a lifetime alignment for my pu, took it back about 6 months later for service of the same, was told it was my left front hub assembly that was bad. I told them to fix it. Went somewhere with my wife and upon returning, they had replaced both sides. I informed them that the one on right side was brand new, just a couple of weeks old, they still insisted it was bad. Ok I said but give me back the part they took off. They gave me an old part, told them that the one Iyou pulled off was brand new, finally gave me the one that they took off. Took it back to Auto zone they checked it and nothing was wrong but they still gave my money back. Brake Check never got the wheel alignment right so I took it back last week. The right front wheel had movement in it since I told them to replace the hub assembly since it had a lifetime warranty on it, they said it was the tie rod bushing, told the that everything on front suspension was brand new. So they left a cam bolt loose and it was pulling to right, said it needed a longer cam bolt, no such thing. A mechanic friend of mine adjusted the cam bolt back to the markings and I haven't had a problem since. Thought about getting in touch with their Corp office but ai now think that all this in part of their training by Corp office.
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Reason of review:
Bad quality
Anonymous

Bad service

I plan on going back today. For more lies and bad work
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Reason of review:
Bad quality
Mikhael Iek
map-marker Austin, Texas

I wasn't aware

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When posting i didnt realize it was a review.i thought i was trying to get support from CS.as u can see i put my personal phone #.this bracke check has been great servicing my vehicles.just this one time it was miscommunication
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Mikhael Iek
map-marker Austin, Texas

Needing to pick up wrk truck.wasnt told store would be close

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Dropped off my business truck May 12th went to pick it up today Sunday May 13th wasn't told they would be closed on Sunday I'm needing it back for work for Monday 512 791 ****
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Reason of review:
Poor customer service
Featured
Rosy Rgl
map-marker Cypress, Texas

Poor Service on my brakes

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Brake Check - Poor Service on my brakes
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Poor service on my brake repair and was later told by the corporate director that a crack brake pad was installed on my car. Why would you put a defective brake pad on someone's car?

Also, I felt like my life was in danger due to the fact that I couldn't press on brakes without pressing extremely hard to stop. I could of hit someone or someone hit me. To make things worse, Brake check fixed the cracked brake pad but, was going to give my car back with a severe leak on the driver side. If it wasn't for my dad spotting the leak, I would of been in completed danger.

Now my car have to stay with Brake Check for two days. I have to work and spend money I don't have.

This was the worse experience I've ever dealt with in my life. People, stay away..

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Loss:
$330
Cons:
  • Spend my own money on a car rental due to poor service
  • Poor service
  • That no one wanted to take respondsiblty on the poor service
Reason of review:
Damaged or defective

Preferred solution: Full refund

3 comments
Guest

Brake Check does not hire experienced technicians.

Guest

Your brakes were weak because fluid was leaking, probably a broken caliper piston boot or loose caliper bleed nut

Guest
reply icon Replying to comment of Guest-1446566

In which was caused by Brake Check, not me .

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Keneisha Zlh
map-marker Houston, Texas

Upsetting experience

Location 527 completed an oil change and alignment and 30 minutes later I returned due to the oil cap missing and oil all over the the engine. Upon completing another oil change I asked if I can get a refund of the life time alignment and charged for a regular alignment the managers refused to assist me further. Please call me at 713657****
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Reason of review:
Bad quality
doc S Fli
map-marker Houston, Texas

Upset

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To Whom It May Concern, I purchased life time brakes for all my family member vehicles. On the Ford Blue Edge, I had trouble with my brakes squeaking. I went to the Gulfgate location for a total of six times and spent over $600.00 for brake work for which did not resolve the problem. A few weeks later, I decided to try another location and went to the Stella Link location. While at this location, over three customers complained about having to return on brake jobs not completed properly. I even witnessed a customer wheels fall off his vehicle during the test drive because the nuts where not bolted. I end up going back to the Ford dealership because my brakes where not fixed. They informed me that my clips were broken. I called both managers Darrick Carter at both locations and they put me on hold and were to return my call. I had to pay over $190 for new brake work. At this time, I plan to never go back to any Brake Check locations and will not use my Lifetime Brakes on any of my family vehicles. I would appreciate someone returning my call to discuss this matter. If I don't get any response, I will pursue legal matters. A frustrated customer,
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Loss:
$700
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

Bunch of retards

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Took my truck in for an alignment last thursday it was busy so it took them a minute to get to me i get that bit when they brought my vehicle back it pulled so hard to the right i ended up hitting a guardrail. When i took it back they tried to tell me i had a bad wheel bearing and needed to replace my control arms.

Problem is i replace all of my suspention components the day befor with moog the bearings too all new. When i demanded my money back they gave me the run around and now refuse to take my call.

Btw firestone just down the street fixed what what they did in just 30 minutes anf told me what i already new fron suspention components were fine so were the bearings. Never go to brake check they will just screw up everything they touch.

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Reason of review:
Poor customer service
Anonymous
map-marker Cypress, Texas

Disappointed

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Last August I think, the receipt does not have date or location, computer had been vandalized. I took my truck because the emergency brake light would not turn off. They did brake pads, rotor resurface to the tune $534 and the brake light was still on. I am very disappointed because I had been using Brake Check for over 20 years and I was always very impressed with the service.
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Reason of review:
Bad quality
Anonymous
map-marker New Braunfels, Texas

High Pressure fear tactics to buy brakes

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I went to Break Check at 2664 Loop 337 New Braufels, Texas. 78130 to read a ABS censor that was coming on and off. They took my wheels off and said, I had a sensor going out in the back driver's side wheel. I said I would wait. I was on my way to Houston. Then they said my breaks where going out and need rotors too. I looked at the breaks and they had enough pad on them. Wes the manager in training asked, what would it take to get you out the door fixing these problems. I gave them a number for the sensor and Wes, goes to Gerald Nickerson the store operator and asked if they would do it at that price I thought was affordable ? Gerald says, " ***.K. At that prices I might as well F*cuking give it away." Then Wes wanted to wheel and deal on the breaks which I did not need, but, went a head as a preventative maintenance measure. While checking out, Wes was bragging that after he gets done with his training, he was going to make over $100,000 at his store and that Gerald makes over $250,000 a year. Sure after ripping people off it is possible, but, not in a small town. I went to a break check in Spring, Texas the next day and had the ABS light checked and the manager in Spring says, there is no history about you coming into New Braunfels about this. Just a break job. He told me the error code was not for the back driver's side wheel, but, the front and I did not need pads or rotors also, I told them how they pressured me and bragged how they make over $100,000 a year and he laughed. I have been here 10 years and I don't make that in Houston. I told him about Gerlad had tattoos and learn he broke company policy that all tattoos are to be covered up. I went to a Midas shop who looked at my car and said, you did not need brakes on the front and came up with the same error code being in the front. I called Wes and told him he took me for a break job and his error code was wrong, he got defensive with me and yelled at me who looked at your car I would not tell him all the places and dropped the F-bomb on me and hung up. Since the part was under a mechanical warranty and all I had to pay is a deductible, I went to a dealership who told me my breaks were fine what they saw on the front and break check took me for a break job. Break Check lost out on a $450 job replacing an ABS sensor for their lying unprofessional business tactics. New Braunfels is a small town and word gets around quickly and these people are bad news.
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Cons:
  • Scam
Reason of review:
Not as described/ advertised
Anonymous
map-marker New Braunfels, Texas

Break Check New Braunfels, Texas

I went to Break Check at 2664 Loop 337 New Braufels, Texas.78130 to read a ABS censor that was coming on and off. They took my wheels off and said, I had a sensor going out in the back driver's side wheel.

I said I would wait. I was on my way to Houston. Then they said my breaks where going out and need rotors too. I looked at the breaks and they had enough pad on them.

Wes the manager in training asked, what would it take to get you out the door fixing these problems. I gave them a number for the sensor and Wes, goes to Gerald Nickerson the store operator and asked if they would do it at that price I thought was affordable ? Gerald says, " ***.K. At that prices I might as well F*cuking give it away." Then Wes wanted to wheel and deal on the breaks which I did not need, but, went a head as a preventative maintenance measure.

While checking out, Wes was bragging that after he gets done with his training, he was going to make over $100,000 at his store and that Gerald makes over $250,000 a year. Sure after ripping people off it is possible, but, not in a small town. I went to a break check in Spring, Texas the next day and had the ABS light checked and the manager in Spring says, there is no history about you coming into New Braunfels about this. Just a break job.

He told me the error code was not for the back driver's side wheel, but, the front and I did not need pads or rotors also, I told them how they pressured me and bragged how they make over $100,000 a year and he laughed. I have been here 10 years and I don't make that in Houston. I told him about Gerlad had tattoos and learn he broke company policy that all tattoos are to be covered up. I went to a Midas shop who looked at my car and said, you did not need brakes on the front and came up with the same error code being in the front.

I called Wes and told him he took me for a break job and his error code was wrong, he got defensive with me and yelled at me who looked at your car I would not tell him all the places and dropped the F-bomb on me and hung up.

Since the part was under a mechanical warranty and all I had to pay is a deductible, I went to a dealership who told me my breaks were fine what they saw on the front and break check took me for a break job. Break Check lost out on a $450 job replacing an ABS sensor for their lying unprofessional business tactics.New Braunfels is a small town and word gets around quickly and these people are bad news.

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Reason of review:
Not as described/ advertised
Anonymous

CHARGED FOR ROTOR RESURFACING AND THEY WERE NOT TURNED

HAVE BEEN TAKING MY 5 YEAR OLD VEHICLE TO BRAKE CHECK IN COLLEGE STATION, TEXAS FOR OIL CHANGES. WHEN I NEEDED BRAKES REPLACED, I HAD THE COMPLETE BRAKE SERVICE DONE. WAS CHARGED $120.00 FOR ROTOR RESURFACING. THREE MONTHS LATER, HAD BAD VIBRATION IN FRONT END WHEN APPLYING BRAKES. TOOK CAR TO DEALERSHIP FOR OTHER SERVICES AND HAD THEM CHECK ROTORS ON FRONT. ROTORS WERE WARPED. MECHANIC SAID ROTORS HAD NEVER BEEN TURNED. THE ROTORS STILL HAD FROM THE FACTORY SURFACE ON THEM. ALSO I PURCHASED THE LIFE WHEEL ALIGNMENT PACKAGE FROM SAME STORE. HAD NO PROBLEM FOR SEVERAL VISITS WITH THEM CHECKING AND MAKING ANY ADJUSTMENTS TO WHEEL ALIGNMENT. THEN I WAS TOLD ONE OF THE CAMBER ADJUSTMENT ON A REAR WHEEL, HAD NO MORE ADJUSTMENT AND THEY TOLD ME THAT THERE WAS A KIT THAT THEY COULD INSTALL TO REPAIR THIS PROBLEM. I WAS CLOSE TO HAVING THIS DONE, BUT WHEN I TOOK THE CAR TO A DEALERSHIP, I HAD THE DEALERSHIP, DO AN ALL WHEEL ALIGNMENT AND WAS TOLD THERE WERE NO PROBLEMS WITH ANY REAR WHEEL CAMBER ADJUSTMENTS ON MY VEHICLE. NOT HAPPY WITH THEIR SERVICE. WILL NOT GO BACK TO BRAKE CHECK
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Lorell Wqv
map-marker Houston, Texas

Very upset at the unprofessional practices of brake check.

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I had a full brake service front and rear and rotors done on july 31 for a family vacation to Chicago got here and brakes were grinding on Sept 17 took it to firestone to get serviced they told me the brakes were defective i called brake check in Houston to make a complaint they told me if i drive back they would be able to service my vehicle for 59.99 . Im like so upset i thought i was gonna have peace of mind of going on vacation with my family not have to worry about my brakes going out when i just serviced them..
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Reason of review:
Bad quality
Makaylah Rrm
map-marker Houston, Texas

Don't go to Brake Check they will let you down

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Don't go to Brake check they will let you down ! you get what you pay for cheap parts door dings in your car door and have will have to take your vehicle back because they didn't repair it right the first time if at all ! I had to take my car back "twice" and my truck back "three times" You've been warned. Take your vehicle to the dealership if you can afford it . No Brake Check , No Brake Check ,No Brake Check ,No Brake Check, Np Brake Check, No Brake Check, No Brake Check, No Brake Check. No Brake Check, No Brake Check, No Brake Check, No Brake Check.
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Loss:
$1800
Cons:
  • Manager did not take responsibilty
Reason of review:
Bad quality

Preferred solution: Price reduction and repair the door ding they put in my car door and do the wheel alignment that wasn't done on my truck .

Anonymous
map-marker Corpus Christi, Texas

Ripoff!

$95 to adjust my emergency brake! Congrats Brake Check, youve lost a long time customer!
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Reason of review:
Pricing issue
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