BrainBuys: "Trial Period" Leading to Astronomical Membership Fee
Brain Buys or http://brnbuysbill.com/ is one of THOSE websites. Their entire marketing effort seems to be one that we find too often with online companies these days, draw people in with a sale/deal/trial period, but require that they provide their credit card info for "verification purposes" or for the extremely low cost of a trial period offer and then make as many charges of the the "regular fee" that was mentioned in the fine print as possible before the consumer catches on. After agreeing to undergo a trial period during an online survey, I quickly dismissed the site as not useful to me. Needless to say, I noticed when a charge of close to $85 was suddenly listed as pending on my credit card account. I have no idea how anyone would make the site useful enough to warrant the time they would spend on it, much less make it worth the $85/month membership fee they apparently charge. I have to assume that there are a multitude of consumers out there who are overlooking the charge on their credit cards. Companies like this that are just out to get your payment info and then make as many charges as possible before the consumer notices it's happening are just sketchy. Their policy of politely agreeing to close an account "immediately," but refusing to provide a full refund (only one day after the trial period's online privacy policies and terms and agreements apparently advised that the trial would automatically turn into a full fledged membership with any and all associated fees) is an obvious ploy. Many consumers won't notice for months that the charge is occurring. By that time, the company has made hundreds of dollars off a consumer who most likely visited their site once, never went back and wondered who that company was that was emailing them incessantly. It's nuts! And on a side note...how hilarious is it that typing in their address takes you to a full page labeled, "Why is there a charge on my card?" Followed by their oh, so helpful answer, "It's probably a membership charge for our service." Say what? You've got so many people unaware they are members of your service that you made that particular FAQ your home page? That's an obvious warning sign. Shame on you.
Reason of review
Poor customer service
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