Robert W Kwr

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Verified Reviewer

Price different from ad

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There isn't any that I'm aware of..non- existent Tried to purchase sneakers NMD @ advertised price. Filled out size, color & went to checkout. With all promo discounts applied, there was a $50 difference @ checkout. I've tried via bots, Phone (# invalid) ,etc. Then I surrendered.
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Preferred solution: Price reduction

User's recommendation: Don't expect to have anyone respond to a reasonable complaint or question

1 comment
Brads Deals

Hi Robert! We are sorry to hear of the issue.

Can you please write us at help@***.com so we can try to help you?

We normally answer each email we get in 24-48 hours. We can also check to see what happened with your other emails when you write in.

Robert W Kwr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Price different from ad

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Why bother writing complaints? It's been 4 days with NO ANSWER. PHONE # IS ERROR MESSAGE AFTER ERROR MESSAGE. The sneakers I wrote about were supposed to be $23 dollars with all magical codes & discounts. They were $74 @ checkout! BIG DIFFERENCE! NO ONE TO RESOLVE Used Brad's before. Problems arose but were RESOLVED SATISFACTORILY
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Preferred solution: Price reduction

Resolved
Gerald S Hqs

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Verified Reviewer
| map-marker Lexington, South Carolina

Resolved: Returns

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Updated by user Feb 17, 2024

Company fixed the issue and I have been provided with apology. Problem was solved with better communication about the original order.

Updated by user Feb 04, 2024

good prices

Original review Jan 31, 2024
I need to return an item that does not fit (shoes), but unable to find return policy or instructions. What do I need to do.
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User's recommendation: Ensure return policy, in case item(s) need to be returned

Oryan Jut

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Philadelphia, Pennsylvania

Never received product since August

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Brads Deals - Never received product since August
Updated by user Jan 07, 2024

Nothing has been done! I’m out my $$

Original review Jan 07, 2024
I paid for my two Stanley tumblers and never received them. I sent and paid for them in faith and never received them. I ordered them in August. did you fraud me??
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Loss:
$19

User's recommendation: Don’t order. They don’t stand behind service

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Natchitoches, Louisiana

I was ordering an item that was suppose to be 13 dollars it gave no place to enter code and I was charged full price for three items

Brads Deals - I was ordering an item that was suppose to be 13 dollars it gave no place to enter...
Brads Deals - I was ordering an item that was suppose to be 13 dollars it gave no place... - Image 2
I was scamed I need a call back 318918**** I was not provided with a place to put in code for discount it went strai to my PayPal and took money out
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Arienne Cyu

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Verified Reviewer
| map-marker The Villages, Florida

Cannot get through on the phone?

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Message said your phone was not working and I should call back later. How many times is it going to happen before I get through to one person. I have a return and I need to send it back and get a refund.
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Debbie K Omn

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Verified Reviewer

Brooks shoes

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Hey I bought some brooks shoes I have not received them or gotten any email on when to expect them my address is {{redacted}}
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Loss:
$75
Cons:
  • Never got merchandise and they never responded to email

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Vero Beach, Florida

Couldn’t cancel incorrect order

Brads Deals - Couldn’t cancel incorrect order
Was overcharged, promo code didnt work & no one would contact me after I left several messages. I need a credit.
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Gwynneth Ebx

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Verified Reviewer

I LOVE Brad Deals!

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They are Good.. Reliable and easy to communicate with Customer Service A variety of offerings and great quality items. So far so Good.
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Pros:
  • Good deals if you can get them
Cons:
  • Zero 0

User's recommendation: Buy Buy Buy

Gwynneth Ebx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Queens, New York

Never received my order

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NO COMPLAINTS AT ALL. I HAD THE WRONG COMPANY NAME. SORRY.. I RECEIVED THE MERCHANDISE IN GOOD CONDITION
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User's recommendation: GREAT

Lisa L Akr

My address needs to be corrected for the order I place

My billing address was not used only my old address was used I need the order to come to my billing address
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Preferred solution: Get the right address on account as well as my correct address

Leslie R Eeg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Burlington, North Carolina

Never received product

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Brads Deals - Never received product

I purchased two Stanley cups from Bed Bath and Beyond through Brads deals on Aug 3rd 2023. I have reached out multiple times through email to see where my cups are.

I received an email back on Sept 6th stating the cups had been delivered to check with neighbors and my post office. Both places were checked no package was ever delivered. They emailed saying they could not refund my money but I could have my products resent which I said would be fine. It has been a week since I last heard from Brads deal wether or not they were going to resend my package.

Brads deals have quit responding to my emails. I tried calling the customer service and there is not an option to talk with someone you can only leave a message.

I hope Brads deal makes this right and I receive my product. I would not recommend purchasing anything from Brads Deals

View full review
Loss:
$12
Pros:
  • Deals
Cons:
  • Not responding to my message
  • Not shipping my package

Preferred solution: Deliver product or service ordered

User's recommendation: Do not purchase from this company

Takoda Nlx
map-marker Republic, Missouri

I have an order never gotten it or my money back. And I'm not spending any more more. Thank you

dered yeti cups back in June 302023 and they took my money. But, I have still not gotten them. Thank you,
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User's recommendation: Don’t order a rip off.

Deb F Cpy

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Verified Reviewer

Can’t find an order

Hoping you can help me through your website I purchased for Christmas Christmas hats that light up and I dont remember the name of the company and I havent seen my delivery yet. Do you have any idea what the name of the company is
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Cons:
  • No email

Preferred solution: Deliver product or service ordered

1 comment
Guest

I don’t understand your answer

Elizabeth F Hxw

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Verified Reviewer

Pkg. was returned to shipper by FedX

Placed order : Website claimed it was Balsam Hill the products where available from. Order #202310****259108. After order placed, found it to be returned to shipper by FEDX. I need recourse to get refund. Please give me info on how to make contact to company involved.
View full review
Loss:
$60
Pros:
  • Never had problem before this
  • Used brads deals often

Preferred solution: Full refund

User's recommendation: Beware

Lavonya Ksr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Have not received my order

Havent received my order from Macys I placed Oder for Frango mints from Macys for $13 a box! I purchased 5 boxes at the time.I have ordered from Brads many times and never had an issue! Please help me.
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