1 TOTAL REVIEW
Bad Experience With A Bad Company
All around BAD experience with this company. Called for an a/c guy to come out to check my thermostat and coil. The guy came out & proceeded to tell me that the 30a breaker was bad. It was in fact NOT. The tech did not check the wiring with his tester, only "visually" looked at it & said "It looks like it is wired ok." Did NOT check for what I was paying them to determine. The next day I called to talk to a Supervisor. Left a message (2 times) NO call back from their Office. I called a 3rd time & told the Secretary that the problem was not found, I need a different tech out here to find what I originally paid for & that I am not paying again. This was about 5:30pm on a weekday. She says "I have someone in your area, he will be out there to find the problem when he leaves his current call. This guy shows up & checks the outside unit & says he believes there is a leak & I need at least 3-4 lbs of R-22 refrigerant at $100 a pound! He says he will check for a "leak" but that will be an additional $95.00 on TOP of the $149.00 he says I am being charged for an "after hours" call! I was NEVER told this by the girl who answered my call originally. After he called his office, he told me this girl "assumed" I was on some "platinum monthly plan" where you pay like $20-30 a month for some type of insurance I guess?? I said well I am not paying $149 nor do I feel I should be paying you ANYTHING since I already paid a previous tech for something he didn't do properly. I didn't state this as an emergency nor was I ever told this was an extra charge. He calls his office back again. He then tells me that I need to pay $98.00 instead that they are "waiving" the after hours fee. I asked for him to get a hold of the owner or his Supervisor & was told "it was too late, they all went home." I find this hard to believe this guy doesn't have the cell number of his boss handy. Against my better judgment I paid the $78 ($20 off coupon) AGAIN & told the tech I wanted to speak to an owner. I also stated that I wanted to have a "comfort specialist" come out the following day to quote me on the coil replacement. he says he notated it all & that they would definitely be getting back to me the next day. No one ever did. I then call the company and got ahold of their "shop foreman" whom I told this whole story too. He said he will talk to the techs & promised to get back with me the next day. Surprise Surprise he never did.. At this point I figure give them time to sort this mess out. 8 days later I still have not heard back from anyone. I call the company AGAIN & told the secretary I want to speak with Jason or Todd (the owners). I was placed on hold for 13 minutes before Todd finally picked up. I tell him the whole story. He says he would look into it & call me back the following day. He did not call me, he sends me an email stating that he stands by his employees & all but called me a liar & refuses to refund me my initial $78. I emailed him back on how poor I feel he handled this situation as a company owner. Not only did they lose out on getting my business on doing the actual leak test & replacing the coil (which could've ran well over $1,000) but he lost my & my family's business. Given what happened to me, I WOULD NOT RECOMMEND THEM TO ANYONE.
Companies Similar to Bradbury Brothers
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.