BPAS
BPAS Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BPAS reviews show generally negative sentiment driven by high fees and poor customer service; recent recommendations urge finding a better company.
Positive Feedback
No notable positives in recent feedback; consumers focus on fees and service issues.
Negative Feedback / Risk Areas
- High fees that can erode small retirement accounts and lead to zero balances.
- Billing practices and fee structures perceived as unfair and poorly explained.
- Poor customer service with unprofessional telephone interactions and lack of apologies.
- Difficulty obtaining distributions when fees exceed remaining balances.
Key Takeaways for Future Customers
- Review BPAS customer complaints and fees before transferring accounts.
- Confirm transfer and distribution policies to avoid unexpected billing outcomes.
- Consider alternatives if fee levels and customer service matter for your plan.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BPAS reviews show generally negative sentiment driven by high fees and poor customer service; recent recommendations urge finding a better company.
Positive Feedback
No notable positives in recent feedback; consumers focus on fees and service issues.
Negative Feedback / Risk Areas
- High fees that can erode small retirement accounts and lead to zero balances.
- Billing practices and fee structures perceived as unfair and poorly explained.
- Poor customer service with unprofessional telephone interactions and lack of apologies.
- Difficulty obtaining distributions when fees exceed remaining balances.
Key Takeaways for Future Customers
- Review BPAS customer complaints and fees before transferring accounts.
- Confirm transfer and distribution policies to avoid unexpected billing outcomes.
- Consider alternatives if fee levels and customer service matter for your plan.
Turn one complaint into a collective action
Friendswood, Texas
They fee-ed my account to zero.
- - Requested full transfer from old 401K to new; funds moved to an IRA.
- - IRA fees exceed earnings; $75 distribution fee exceeds remaining balance.
I had requested fund transfer of all funds from my previous compies 401K into my new 401K. This did not happen as the plan's policy had moved my funds from 401K to an IRA.
Just so happens the IRA fees on that policy transfer are more than the money being made, so basically they fee-ed my account to death (the average fee over the past 10 years is 11.5x how much I made in interest). I recently moved and got a notification in the mail about this account. In trying to salvage the little bit left was told they can not even get the remaining funds distributed as their fee to distribute ($75) is $5 more than what is left in the account.
So they get to keep what is left until the balance is zero... They are more interested in their bottom line than their customers as in my discussion with them the response what that it was my responsibility and not their fault.
User's recommendation: find a better company, fees should be based on money made not company greed
East Weymouth, Massachusetts
Pissed over tel. conversation. Unhappy to not get apology. Better CSR is and has been needed.
II I find them unprofessional. Repeat something over and over.
I get it folks.
Respectful treatment would be great. Bright and common sense folks would be good.
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