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Boxycharm - Debit card charge

Boxycharm - Debit card charge
I’m a new customer. My first month was November my card was charged twice of 26.50.
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Review
#1706792 Review #1706792 is a subjective opinion of poster.
Cons
  • Bad customer service
Reason of review
Problems with payment
Loss
$27
Preferred solution
Full refund
Tags
  • Bad Customer Experience
  • Refund

Boxycharm - I cancell my account

Boxycharm - I cancell my account
I canceled my account lest month and now you took money again from my bank account WHY
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Review
#1697199 Review #1697199 is a subjective opinion of poster.
4.2
Details
I have been with Boxy Charm for over 3 years. I have never had a problem with a missing box or any broken items I will say that its a bait and switch kind of company. They show you these really good products that you think you are getting only to have a million...
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Review
#1704881 Review #1704881 is a subjective opinion of poster.
Product
Boxycharm Subscription
Reason of review
On time delivery

Boxycharm - Worst service

1.0
Details
So I finally decided to give boxycharm a try after hearing some good things about there products. So I joined October 1st,2019. I only wanted one box so made sure to cancel after paying for the one. I emailed to make sure it was cancelled & I wouldn’t be getting charged next month. Well November 1st comes & I notice a charge for $40 from them even after my subscription was cancelled? Took them 4 days to get back to me & they just tell me they don’t see anything on my account about the charge for the November box & to send them a screen shot of my bank statement with the charge so I do so. Been days since they haven’t emailed back. Worst company
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Review
#1700899 Review #1700899 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Pros
  • You get good make up
Cons
  • Overcharges without refunding
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Full refund
Tags
  • bad service
  • Overcharged
  • Bad Customer Care
2.5
Details
I have emailed time and time again it’s about to be November and I still have not received my October box I should not be charge for my November box with my October box is still not gotten here I either want my subscription canceled Or I want at least half off my...
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Review
#1693218 Review #1693218 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • Love the products
  • Products and price
Cons
  • Do not reply within 72 hours
  • Customer service and cash refunds
  • No phone number that works to talk to someone
Reason of review
Poor customer service
Loss
$23
Preferred solution
Full refund
Tags
  • Bad Customer Experience
  • Disappointed Customer
1.0
Details
I have three accounts to be exact. In which all three it's been over a week that support has gotten back to me. I tried telling them I canceled one account due to the lack of communication and experience being horrible. They take our money and are quick to do it but...
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1 comment
SomeShihTzu986
#1760897

They are scam artists and a bunch of low life theives!

Review
#1675193 Review #1675193 is a subjective opinion of poster.
Cons
  • Lack of information
  • There is no working phone number
  • Ignore your emails
Reason of review
As described in the description.
Preferred solution
Full refund

Boxycharm - Wanting to upgrade to boxy lux

3.8
Details
It was only a machine, and I couldn’t even speak to representative and tell them my issue that I was having and to see how it can be resolved so now I don’t know what to do from here moving forward. I would still love to buy a boxy lux every month. Thank you and I hope I cane get one as a belated b-day gift. Lol. Please let me know what I would have to do to get it. Thank you for your time. I hope you are about to help me out. Arlana
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Review
#1707041 Review #1707041 is a subjective opinion of poster.
Reason of review
Good customer service

Boxycharm - Ordered by mistake

3.0
Details
I made a order mistake by subscribing to the 6 month when I wanted the monthly instead. I would like to change my subscribe to a monthly and would like my refund of what was taken out of my card but I would like to pay for the 25$ For the monthly.
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Review
#1707654 Review #1707654 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • Products and price
Cons
  • No phone number that works to talk to someone
Reason of review
Order processing issue
Preferred solution
Full refund
Tags
  • Overcharged

Boxycharm - Have not rescued my September box

1.0
Details
Theres NO ONE to talk to!!! I'm contacting the BBB & an attorney. Done with these games.
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1 comment
PreciousBeaver144
#1765434

Did it ever come for Sept?

Review
#1673852 Review #1673852 is a subjective opinion of poster.
Cons
  • Do not recieve items paid for
  • Not receiving the product i paid for
Reason of review
Order processing issue
Loss
$21
Preferred solution
Full refund
Tags
  • Refund

Boxycharm - Missing box

1.0
Details
I've contacted boxy charm several times with no luck! Missing October box was apparently delivered not here I have contacted 10+ times including calling which was useless!! I'm thinking of going with ipsy products if this is not resolved asap!
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Review
#1707870 Review #1707870 is a subjective opinion of poster.
Cons
  • Customer service
  • Contacting them is hard
  • Refund horrible customer seevice
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Let the company propose a solution
Tags
  • cancel account
  • Bad Customer Experience