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Boxycharm - I need my money back

3.6
Details
Boxycharm - I need my money back
I need my money back, i haven’t had money recently in my card, however yesterday (November 4,2019) my boyfriend added money to my card because we need to buy some stuff. Today (November 5, 2019) i checked my card and the boxycharm maid automatically. I really need my money back please, that money isn’t mine.
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Review
#1699915 Review #1699915 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Pros
  • Supposedly high end prodts deeply discounted
  • Good products for price
  • Products and price
Cons
  • Cant talk to a real person
  • Any part of their service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$27
Preferred solution
Full refund
Tags
  • Refund

Boxycharm in Phoenix, Arizona - Package not delivered appropriately

Boxycharm - Package not delivered appropriately
Boxycharm - Package not delivered appropriately
My box was delivered inappropriately and now someone stole it . It is not fair that i paid for my stuff and it was taken out of my front porch
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Review
#1676778 Review #1676778 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$21
Preferred solution
Deliver product or service ordered

Boxycharm - Account problems

1.0
Details
Boxycharm - Account problems
My box wasn’t received and a rep told me that I didn’t include all my card information but my card was charged on November 4th already. It is the 12th I am very disappointed with your company because I’m not receiving something that I already paid for!! I’m attaching a screenshot showing my bank account where I was charged.
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1 comment
Anonymous
#1776552

Shipping takes longer then 2 days, it isn't Amazon Prime.

Review
#1705958 Review #1705958 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • Good products for price
Cons
  • Do not recieve items paid for
Reason of review
Problems with payment
Loss
$27
Preferred solution
Deliver product or service ordered
Tags
  • Bad Customer Experience
  • Disappointed Customer
1.0
Details
Boxycharm - Messed up account/ cannot get help...
I had Boxycharm for months. I stopped it due to getting another subscription. My daughter loved what she seen on the extra Tarte item for October plus the October items. I said she could redo our subscription. Instead of just logging on to mine, she made a new account....
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Review
#1680337 Review #1680337 is a subjective opinion of poster.
Pros
  • I did like the customer service before this
Cons
  • Been charged havent received my order cant get anyone to help
Reason of review
Poor customer service
Loss
$25
Preferred solution
Let the company propose a solution
Tags
  • bad service

Boxycharm - Subscribe

1.0
Details
Boxycharm - Subscribe

Update by user Nov 09

I hope to get replacement box for 2 months

Update by user Nov 09

I want replacement box for October and November it was so horrible I did my preference as natural color all I got loud colors. Plus I was brand new customer did not got any gift

Original review posted by user Oct 10

I am not able to subscribe
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Review
#1677193 Review #1677193 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • Very loud colors
  • Products
Cons
  • Boxycharm box for october and november
  • No phone number that works to talk to someone
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Deliver product or service ordered
Tags
  • Giveaways

Boxycharm in Portland, Oregon - Don’t trust them

Boxycharm - Don’t trust them
Boxycharm - Don’t trust them
I did put my preferences as natural makeup colors but for October and November I got very color s I hated the box a lot wish i replacement
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Review
#1703813 Review #1703813 is a subjective opinion of poster.
1.0
Details
For the last several months, in spite of the fact that I have updated my preferences I have received boxes of what can only be described of as CRAP. They continue to give me charms to spend in their charm room which is a JOKE. I have almost $150 in charms and there has...
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1 comment
GamySnail
#1767413

They charge your card for all those months and won’t even tell you and then you contact them no response in email

Review
#1685644 Review #1685644 is a subjective opinion of poster.
Pros
  • Full size products
Cons
  • All
  • Did not recieve paid products
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution
Tags
  • Refund
  • Subscription

I'm not happy w my situation at boxycharm and YOU DIDNT ANSWER MY EMAILS !!!!!

I'm not happy w my situation at boxycharm and YOU DIDNT ANSWER MY EMAILS !!!!!
They no answer, the time is running and I want to know what will happened if they will do something about it, cause I have 3 subscriptions and I think I deserve a better attention and concern, cause I need to know if I will stay in this subscription, this is no cheap at all and I have nothing that I wanted , the reason a got all the subscriptions was the palettes you said I will get for free if a returned with my subscription after I canceled and you didn’t and neither the premium box that I wanted! this is completely frustrating!!!!!
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Review
#1702166 Review #1702166 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • I did like the customer service before this
  • Love the products
Cons
  • Cant talk to a real person
  • Didn not send me my box
  • Delivery takes forever
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • bad service
  • Bad Customer Experience
  • Disappointed Customer
  • Subscription
1.0
Details
I was charged for my boxyluxe box September 1st September 3rd I received an email saying that the shipping process has began I have sent back and forth emails and talked to the company and be reassured multiple times that this issue has been resolved but still haven't...
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6 comments
PreciousBeaver144
#1765433

Did you ever get your Sept box? I'm still waiting on mine as well.

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Review
#1678794 Review #1678794 is a subjective opinion of poster.
Pros
  • Regular boxs are great
Cons
  • Never recieved the upgraded box
Reason of review
Order processing issue
Loss
$60
Preferred solution
Deliver product or service ordered
Tags
  • bad service

Boxycharm lost

Boxycharm lost
My package showed delivered but I haven't gotten it. I'm very upset. FedEx is not being helpful. The package was not at my door. Is there not any insurance or any way to keep things like this from happening?
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Review
#1706418 Review #1706418 is a subjective opinion of poster.
Service
Boxycharm Shipping Service
Pros
  • I love boxycarm
Cons
  • Contacting them is hard
Reason of review
Problem with delivery
Loss
$27
Preferred solution
Deliver product or service ordered