Product: Boxycharm Customer Care Clear all filters (45 of 45 reviews match)
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Boxycharm - Cancel

2.2
Details
Ordered boxcaharm in September hoped to get the twofaced face pallet. But order when said you coukd get tartr face pallet free for subscription order vdid not get either one. I would ant 5o cancel before November
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Review
#1680799 Review #1680799 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Cons
  • Impossible to contact a live person
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Tags
  • Bad Customer Experience

Boxycharm - Product broken

Boxycharm - Product broken
I just received my package and an idem came broken
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Review
#1676862 Review #1676862 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Reason of review
Damaged or defective
Preferred solution
I want a new product

Boxycharm - I got charged two times for my box

I got charged two times for my box
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Review
#1647980 Review #1647980 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Cons
  • Customer service

Boxycharm - Poor customer service help line

1.7
Details
My credit card was charged two times and both times it was charged neither one with the email that I used to apply for my first box one was not even attached to my name or phone number and I am not satisfied with the customer service helpline very ***
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Review
#1644393 Review #1644393 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Reason of review
My email account was hacked through this business & cannot find my order & email address
Loss
$30
Preferred solution
upgrade my account 2 the luxe box at no price difference wit month to month subscription
Tags
  • Subscription

Boxycharm - Me cobraron 2 veces

No contestan en servicio a el cliente
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Review
#1642595 Review #1642595 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Reason of review
Poor customer service
Loss
$23
Preferred solution
Full refund

Boxycharm - Unsubscribe

Call service and there was no answer
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Review
#1632449 Review #1632449 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Reason of review
Poor customer service
5.0
Details

Update by user Jul 23

my email was promptly answered and the situation was resolved quickly. do still wish could call the company. However, they were timely in there response and resolution of the situation.

Original review posted by user Jul 22

I have 2 accounts with boxycharm and love the boxes each month. However, hate the...
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Review
#1596579 Review #1596579 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Pros
  • Mix of skincare and makeup
  • Ontime delivery
  • Full size products
Cons
  • Cannot talk with a person all through email
  • Overcharges without refunding
  • There is no working phone number
Reason of review
Poor customer service
Loss
$107
Preferred solution
Full refund
Tags
  • Bad Customer Experience

Boxycharm - Is that a solution to you?

1.0
Details
Recieved a facial mister without the spray and it leaked on everything. Completely unusable. Emailed CS and waited a week to hear back just for them to say it is usuable without the spray but theyd give me 10 worth of charms. Item was 45 dollars in value. Never even got the charms.
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Review
#1565911 Review #1565911 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Pros
  • Love the items
Cons
  • No working phone number
  • Customer care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • bad service
  • Bad Customer Experience
  • Refund
  • Subscription

Boxycharm - Horrible customer service

4.8
Details
obviously everything's on auto reply because they came back with a random response that didnt even answer my problem. My April Box never arrived and trackomg said it stopped in another state 14days ago amd usps dont even know where or why. I email my concern to Boxy they come back with its in route and a give me the same tracking number again even though id told them the box tracking hasnt update or been scanned in 2 weeks.
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Review
#1524027 Review #1524027 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Reason of review
Order processing issue

Boxycharm - Cant get anyone to answer me

1.9
Details
I have been constantly emailing boxycharm for an entire month trying to get someone, anyone to call me or *** even email me back because i have a very inportant question regarding my first and only box i have received and my payment. This is very inportant to me and i have yet to be contacted by anyone for literally a month. I have cried my eyes out over this. I just need to speak with someone that works for them thats all. Im so upset
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Review
#1520876 Review #1520876 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Reason of review
Poor customer service