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Resolved
1.6
Details
Boxycharm - Charged Full Price for Travel Sizes
Boxycharm - Charged Full Price for Travel Sizes
Boxycharm - Charged Full Price for Travel Sizes
Boxycharm - Charged Full Price for Travel Sizes
Boxycharm - Charged Full Price for Travel Sizes

Update by user Oct 21, 2018

The Boxycharm company finally refunded the difference + $10 worth of charms with acknowledgement of what they did to me and an apology. This final resolution came AFTER I had already spent approximately 2 weeks trying to resolve this issue with no luck, and being...

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1 comment
MercifulWelshCorgi486
#1748579

They have very bad customer service!!! NO PHONE NUMBER THAT WORKS... I believe they want your money but not deliver!!!

Review
#1384011 Review #1384011 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Pros
  • Price and variety
  • When i receive the actual product
Cons
  • Not receiving the product i paid for
  • Lack of information
  • Customer service
Reason of review
Poor customer service
Loss
$41
Preferred solution
I honestly don't know how to fix this, because after my issue & how it was mishandled I cancelled my subscription to Boxycharm/Boxyluxe due to trust issues. Money can be refunded, but trust has to be earned. Your company has lost my trust.
Tags
  • Bad Customer Experience
  • Refund
  • Overcharged
  • Bad Customer Care
  • Charm Room
  • Beauty Subscription Box
Resolved
3.3
Details
Boxycharm - I won a giveaway I never received!
Boxycharm - I won a giveaway I never received!
Boxycharm - I won a giveaway I never received!

Update by user Jul 29

After contacting the BBB, BoxyCharm reached out to me about 2 days later and apologized to me on how I felt of their mistreatment towards me. They then told me they were putting my case as "Top Priority!" A little after a week I reached out to them again and asked if...

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Review
#1571970 Review #1571970 is a subjective opinion of poster.
Service
Boxycharm Shipping Service
Pros
  • I love boxycarm
Cons
  • Not receiving the giveaway prize i won in april 2019
  • Bad customer service
  • Customer care
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Care
  • Giveaways
Resolved
3.8
Details

Update by user Jul 09

They refunded my money after 3rd complaint. They were very nice and apologetic. I will use this company again in the future but will be more aware of their charge policy.

Original review posted by user Jul 05

I prepaid for a 12 month subscription. When 1 year was up they turned around and charged my card...
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Review
#1578092 Review #1578092 is a subjective opinion of poster.
Pros
  • Good products for price
Cons
  • Charged my account without knowledge and refusing to refund
  • Tricked
Reason of review
Return, Exchange or Cancellation Policy
Loss
$210
Preferred solution
Full refund
Tags
  • Beauty Subscription Box
Resolved
3.4
Details

Update by user Sep 17, 2018

BoxyCharm has resolved this issue and I am satisfied with the result.

Original review posted by user Aug 25, 2018

After 4 years of being a loyal subscriber to Boxycharm, I decided to cancel my subscription as I was starting to get too many duplicates and very similar products in every box. I decided to cash in my...
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2 comments
Anonymous
#1562089

Charms only exist for subscribers, had you ordered before canceling you should have been fine, but you canceled first. That was your mistake not the company.

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Review
#1338534 Review #1338534 is a subjective opinion of poster.
Product
Boxycharm Subscription
Resolved
1.3
Details

Update by user Mar 01, 2016

BOXYCHARM went above and beyond with the solution. They were having trouble getting an item for the box in stock so they personally contacted the company so I could get my box as soon as possible.

I was issued a full refund for my January and February boxes as well. I...

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Review
#799509 Review #799509 is a subjective opinion of poster.
Cons
  • Policies
  • Customer service
  • Shipping
Reason of review
Poor customer service
Loss
$42
Preferred solution
Deliver product or service ordered

Contact Boxycharm Customer Service

Mailing Address:
Boxycharm
880 SW 145th AVE
Pembroke Pines, Florida 33027
United States
Phone:
(305) 705-3752
All Boxycharm Contacts

Boxycharm Products and Services Reviews

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