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Boxycharm in Roy, Utah - Damaged

Boxycharm - Damaged
Boxycharm - Damaged
Boxycharm - Damaged
Boxycharm - Damaged
Boxycharm - Damaged
Boxycharm - Damaged
Boxycharm - Damaged
My box arrived today damaged
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2 comments
Anonymous
#1776548

Boxy isn't responsible for the people who ship it.

Anonymous
#1778180
@Anonymous

No, BoxyCharm is not responsible for who ever is shipping it, but BoxyCharm does have a policy about damaged or broken products while in shipping. They are supposed to replace the damaged or broken items.

View more comments (1)
Review
#1677167 Review #1677167 is a subjective opinion of poster.
Pros
  • Dares me to step outside my realm with makeup
  • Good products for price
  • Full size products
Cons
  • Delivery takes forever
  • There is no working phone number
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Resolved
1.6
Details
Boxycharm - Charged Full Price for Travel Sizes
Boxycharm - Charged Full Price for Travel Sizes
Boxycharm - Charged Full Price for Travel Sizes
Boxycharm - Charged Full Price for Travel Sizes
Boxycharm - Charged Full Price for Travel Sizes

Update by user Oct 21, 2018

The Boxycharm company finally refunded the difference + $10 worth of charms with acknowledgement of what they did to me and an apology. This final resolution came AFTER I had already spent approximately 2 weeks trying to resolve this issue with no luck, and being...

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1 comment
MercifulWelshCorgi486
#1748579

They have very bad customer service!!! NO PHONE NUMBER THAT WORKS... I believe they want your money but not deliver!!!

Review
#1384011 Review #1384011 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Pros
  • Price and variety
  • When i receive the actual product
Cons
  • Not receiving the product i paid for
  • Customer care
  • No working phone number
Reason of review
Poor customer service
Loss
$41
Preferred solution
I honestly don't know how to fix this, because after my issue & how it was mishandled I cancelled my subscription to Boxycharm/Boxyluxe due to trust issues. Money can be refunded, but trust has to be earned. Your company has lost my trust.
Tags
  • Bad Customer Experience
  • Refund
  • Overcharged
  • Bad Customer Care
  • Charm Room
  • Beauty Subscription Box
Resolved
3.3
Details
Boxycharm - I won a giveaway I never received!
Boxycharm - I won a giveaway I never received!
Boxycharm - I won a giveaway I never received!

Update by user Jul 29

After contacting the BBB, BoxyCharm reached out to me about 2 days later and apologized to me on how I felt of their mistreatment towards me. They then told me they were putting my case as "Top Priority!" A little after a week I reached out to them again and asked if...

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Review
#1571970 Review #1571970 is a subjective opinion of poster.
Service
Boxycharm Shipping Service
Pros
  • I love boxycarm
Cons
  • Bad customer service
  • Not receiving the giveaway prize i won in april 2019
  • Customer care
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Care
  • Giveaways

Boxycharm - Signed up and cancelled within 3 minutes, box still got shipped out 3 days later

1.8
Details
Boxycharm - Signed up and cancelled within 3 minutes, box still got shipped out 3 days later
Boxycharm - Signed up and cancelled within 3 minutes, box still got shipped out 3 days later
Boxycharm - Signed up and cancelled within 3 minutes, box still got shipped out 3 days later

Update by user Oct 16

Boxycharm finally replied, but they said no refund. And, I've already received the box.

I didn't like the selection that I received unfortunately but I heard even with long term subscribers, they are not always happy with the selection. Anyway, this was a futile effort.

Original review posted by user Oct 09

Signed up and cancelled within 3 minutes, box still got shipped out 3 days later, I mean, what? There is a phone number and it tells you directly to email them. Of course they never get back to you or by the time they get back it's too late to do anything. Is this a scam company or what? Am I the only one who thinks so?
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Review
#1676274 Review #1676274 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • Products
Cons
  • Scammed
  • Cant talk to people phone number not working and email ignore
Reason of review
Return, Exchange or Cancellation Policy
Loss
$22
Preferred solution
Full refund
Tags
  • bad service
  • Refunds
  • Subscription
Featured

Boxycharm - Boxy lux is a scam

1.0
Details
Boxycharm - Boxy lux is a scam
I ordered the September boxylux with a three month subscription. I was supposed to receive a value of up to $300 worth of product which added up when I received 16 days later now into October only a $154 value. No free Becca gift which was promised when ordered and no brushes and one piece of skincare which is a mask. Clearly the boxylux is no different and maybe worse than the regular $21 subscription. No add one and products that clearly did not fit my profile questions. Cheap garbage was sent that you could pick up at Marshall’s for under $7 a piece, poor quality crap!! No phone number to contact and takes them 8-12 hours to respond by email. Very disappointed!!! And of course they billed me for the three months up front.
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Review
#1675497 Review #1675497 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Pros
  • If and when it comes it comes to your door
Reason of review
Bad quality

Boxycharm - Think twice

1.0
Details
Boxycharm - Think twice
Boxycharm - Think twice
Very poor customer service can’t get hold of any one. I prefer natural colors got old very loud colors all is going in trash
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Review
#1703846 Review #1703846 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Deliver product or service ordered
Tags
  • Bad Customer Experience
  • Bad Customer Care
  • Giveaways

Boxycharm - Call to get an authorized charge charge back

2.0
Details
Boxycharm - Call to get an authorized charge charge back
Boxycharm - Call to get an authorized charge charge back
Boxycharm - Call to get an authorized charge charge back
Is been 2 days haven’t heard from them except for an email acknowledging my email. My subscription was for 3 months which I had already paid got a 3 months subscription charged to my bank account unauthorized.
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Review
#1642487 Review #1642487 is a subjective opinion of poster.
Product
Boxycharm Subscription
Reason of review
Problems with payment

Boxycharm - Product broken

Boxycharm - Product broken
Boxycharm - Product broken
I received a broken eyeshadow pallete that fell all over my couch and I need the pallete replaced
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Review
#1687417 Review #1687417 is a subjective opinion of poster.
Pros
  • If and when it comes it comes to your door
Cons
  • No me a llegado
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution

Boxycharm - They are sending my boxes to other adress since September

2.0
Details
Boxycharm - They are sending my boxes to other adress since September
I not receive my box since September they are sending to other address . My adress is 20379 West Country club DR aventura 33180 apt 540 .. everytime I contact them by email the do the same over and over .im so tired of this .. the charge me for September and October and I don’t have no boxes with me .. I sent you the picture with my address why they can send me my boxes
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Review
#1707954 Review #1707954 is a subjective opinion of poster.
Service
Boxycharm Shipping Service
Pros
  • You get good make up
  • Love the products
Cons
  • Cant talk to people phone number not working and email ignore
Reason of review
Problem with delivery
Preferred solution
Price reduction
Tags
  • Bad Customer Experience

Contact Boxycharm Customer Service

Mailing Address:
Boxycharm
880 SW 145th AVE
Pembroke Pines, Florida 33027
United States
Phone:
(305) 705-3752
All Boxycharm Contacts

Boxycharm Products and Services Reviews

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Boxycharm - Package received empty

Boxycharm - Package received empty
Boxycharm - Package received empty
Received package but it was ripped open and empty
View full review
Review
#1684541 Review #1684541 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$12
Preferred solution
Another item shipped please