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Boxycharm review - Damaged
Boxycharm review - Damaged
Boxycharm review - Damaged
Boxycharm review - Damaged
Boxycharm review - Damaged
Boxycharm review - Damaged
Boxycharm review - Damaged
My box arrived today damaged
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3 comments
Symphany
#1780440

I agree with your there is no supervision on who is in charge of making sure our box’s are fit to our liking based on our answer from there stupid quiz ! I’m very upset with my October box that I don’t wanna pay for my November box I’m so mad and on top of that they can’t even call you up and try to make it right

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Review
#1677167 Review #1677167 is a subjective opinion of poster.
Pros
  • Good products for price
  • I like it
  • Price and variety
Cons
  • There is no working phone number
  • Delivery takes forever
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Boxycharm

Boxycharm
Boxycharm
Boxycharm
My boy charm was completely demage and I can not speak on the phone with anyone???
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Review
#1730268 Review #1730268 is a subjective opinion of poster.
Pros
  • Good products for good prices
  • I love boxycarm
Cons
  • There is no working phone number
  • Boxycharm box for october and november
  • Cannot talk with a person all through email
Reason of review
Damaged or defective
Loss
$22
Preferred solution
Full refund
Tags
  • Refund
3.3
Details
Boxycharm review - I won a giveaway I never received!
Boxycharm review - I won a giveaway I never received!
Boxycharm review - I won a giveaway I never received!

Update by user Jul 29

After contacting the BBB, BoxyCharm reached out to me about 2 days later and apologized to me on how I felt of their mistreatment towards me. They then told me they were putting my case as "Top Priority!" A little after a week I reached out to them again and asked if...

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Resolved
Review
#1571970 Review #1571970 is a subjective opinion of poster.
Service
Boxycharm Shipping Service
Pros
  • I love boxycarm
Cons
  • Bad customer service
  • Customer care
  • Not receiving the giveaway prize i won in april 2019
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Care
  • Giveaways

Boxycharm review: Signed up and cancelled within 3 minutes, box still got shipped out 3 days later

1.8
Details
Boxycharm review - Signed up and cancelled within 3 minutes, box still got shipped out 3 days later
Boxycharm review - Signed up and cancelled within 3 minutes, box still got shipped out 3 days later
Boxycharm review - Signed up and cancelled within 3 minutes, box still got shipped out 3 days later

Update by user Oct 16

Boxycharm finally replied, but they said no refund. And, I've already received the box.

I didn't like the selection that I received unfortunately but I heard even with long term subscribers, they are not always happy with the selection. Anyway, this was a futile effort.

Original review posted by user Oct 09

Signed up and cancelled within 3 minutes, box still got shipped out 3 days later, I mean, what? There is a phone number and it tells you directly to email them. Of course they never get back to you or by the time they get back it's too late to do anything. Is this a scam company or what? Am I the only one who thinks so?
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Review
#1676274 Review #1676274 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • Products
Cons
  • Cant talk to people phone number not working and email ignore
  • Scammed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$22
Preferred solution
Full refund
Tags
  • bad service
  • Refunds
  • Subscription
1.6
Details
Boxycharm review - Charged Full Price for Travel Sizes
Boxycharm review - Charged Full Price for Travel Sizes
Boxycharm review - Charged Full Price for Travel Sizes
Boxycharm review - Charged Full Price for Travel Sizes
Boxycharm review - Charged Full Price for Travel Sizes

Update by user Oct 21, 2018

The Boxycharm company finally refunded the difference + $10 worth of charms with acknowledgement of what they did to me and an apology. This final resolution came AFTER I had already spent approximately 2 weeks trying to resolve this issue with no luck, and being...

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1 comment
Jolene J
#1748579

They have very bad customer service!!! NO PHONE NUMBER THAT WORKS... I believe they want your money but not deliver!!!

Resolved
Review
#1384011 Review #1384011 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Pros
  • Price and variety
  • When i receive the actual product
Cons
  • Not receiving the product i paid for
  • Customer care
  • Customer service
Reason of review
Poor customer service
Loss
$41
Preferred solution
I honestly don't know how to fix this, because after my issue & how it was mishandled I cancelled my subscription to Boxycharm/Boxyluxe due to trust issues. Money can be refunded, but trust has to be earned. Your company has lost my trust.
Tags
  • Bad Customer Experience
  • Refund
  • Overcharged
  • Bad Customer Care
  • Charm Room
  • Beauty Subscription Box

Boxycharm review: Boxy lux is a scam

1.0
Details
Boxycharm review - Boxy lux is a scam
I ordered the September boxylux with a three month subscription. I was supposed to receive a value of up to $300 worth of product which added up when I received 16 days later now into October only a $154 value. No free Becca gift which was promised when ordered and no brushes and one piece of skincare which is a mask. Clearly the boxylux is no different and maybe worse than the regular $21 subscription. No add one and products that clearly did not fit my profile questions. Cheap garbage was sent that you could pick up at Marshall’s for under $7 a piece, poor quality crap!! No phone number to contact and takes them 8-12 hours to respond by email. Very disappointed!!! And of course they billed me for the three months up front.
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Featured
Review
#1675497 Review #1675497 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Pros
  • If and when it comes it comes to your door
Reason of review
Bad quality

Boxycharm review: Think twice

1.0
Details
Boxycharm review - Think twice
Boxycharm review - Think twice
Very poor customer service can’t get hold of any one. I prefer natural colors got old very loud colors all is going in trash
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Review
#1703846 Review #1703846 is a subjective opinion of poster.
Pros
  • Just to cancel my account
Cons
  • No me a llegado
  • Do not reply within 72 hours
  • Do not recieve items paid for
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Deliver product or service ordered
Tags
  • Bad Customer Experience
  • Bad Customer Care
  • Giveaways
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Boxycharm review: Missing box

3.2
Details
Boxycharm review - Missing box
I was Charged on the 1st for my boxycharm it says it was shipped on the 4th but the carrier has yet to receive it from you, Ive emailed 3 days in a row with no reps reaponse so whats going on with my order
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Review
#1730503 Review #1730503 is a subjective opinion of poster.
Service
Boxycharm Shipping Service
Pros
  • When i receive the actual product
  • Great price
Cons
  • Cant talk to a real person
Reason of review
Poor customer service
Loss
$27
Preferred solution
Let the company propose a solution
Tags
  • Beauty Subscription Box

Boxycharm review: My Pallet was broken when I revived it

4.0
Details
Boxycharm review - My Pallet was broken when I revived it
When I got home my pallet was broken
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Review
#1729547 Review #1729547 is a subjective opinion of poster.
Pros
  • I did like the customer service before this
  • Easy
  • Price and variety
Cons
  • Cannot talk with a person all through email
  • Scammed
Reason of review
Damaged or defective
Loss
$55
Preferred solution
Deliver product or service ordered
Tags
  • Disappointed Customer

Contact Boxycharm Customer Service

Website:
Mailing Address:
880 SW 145th AVE
Pembroke Pines, Florida 33027
United States
Phone:
(305) 705-3752
All Boxycharm Contacts

Boxycharm Products and Services Reviews

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Boxycharm Questions

Boxycharm review: Call to get an authorized charge charge back

2.0
Details
Boxycharm review - Call to get an authorized charge charge back
Boxycharm review - Call to get an authorized charge charge back
Boxycharm review - Call to get an authorized charge charge back
Is been 2 days haven’t heard from them except for an email acknowledging my email. My subscription was for 3 months which I had already paid got a 3 months subscription charged to my bank account unauthorized.
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Review
#1642487 Review #1642487 is a subjective opinion of poster.
Product
Boxycharm Subscription
Reason of review
Problems with payment