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1.6
Details
Boxycharm - Charged Full Price for Travel Sizes
Boxycharm - Charged Full Price for Travel Sizes
Boxycharm - Charged Full Price for Travel Sizes
Boxycharm - Charged Full Price for Travel Sizes
Boxycharm - Charged Full Price for Travel Sizes
I bought the Nelson J Hair Mask from the Charm Shop and paid full price $23/2300 charms. Was sent exactly 1 oz, when it retails for $23 for 3.4 oz. I bought the Korres Greek Yogurt Advanced Nourishing Sleeping Facial for full price $46/4600 sharms and was sent 0.47 oz...
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Author
Pros
  • Price and variety
  • When i receive the actual product
Cons
  • No working phone number
  • Not receiving the product i paid for
  • Customer service
Reason of review
Poor customer service
Loss
$41
Preferred solution
I honestly don't know how to fix this, because after my issue & how it was mishandled I cancelled my subscription to Boxycharm/Boxyluxe due to trust issues. Money can be refunded, but trust has to be earned. Your company has lost my trust.
Review #1384011 is a subjective opinion of poster.
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3.3
Details
Boxycharm - I won a giveaway I never received!
Boxycharm - I won a giveaway I never received!
Boxycharm - I won a giveaway I never received!
My name is Sheila Irvin(Theirvinbeauty on Instagram), I am a real person. I won a giveaway by BoxyCharm in April 2019 called BoxyCharm/ PÜR Cosmetics Giveaway which was announced all over social media on their Instagram page. Well I never received the award package...
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Author
Pros
  • I love boxycarm
Cons
  • Bad customer service
  • Customer care
  • Not receiving the giveaway prize i won in april 2019
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Let the company propose a solution
Tags
Review #1571970 is a subjective opinion of poster.
0 comments
2.0
Details
Boxycharm - Very unprofessional
Boxycharm - Very unprofessional
I'm still waiting for my Boxyluxe for this month. I want to cancel my membership. I think you are so unorganized. Theres two people that I know who haven't received theirs either. I sent you a email last week and still haven't received a response. Very unprofessional...
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Author
Reason of review
Order processing issue
Review #1501230 is a subjective opinion of poster.
2 comments
Boxycharm - Broken product
Boxycharm - Broken product
Boxycharm - Broken product
I recieved my boxycharm today however the highlighter is smashed and everywhere in the box. I was so excited for this product.
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Anonymous
#1648950

I had the same thing happen. I contacted customer service, provided them with the requested picture of the damaged item and the mailing label on the box, and...NOTHING! No cal...

Author
Reason of review
Damaged or defective
Review #1471994 is a subjective opinion of poster.
Resolved
0 comments
3.8
Details
I prepaid for a 12 month subscription. When 1 year was up they turned around and charged my card for another year without my knowledge. I did not to renew and explained to them i was unaware of a new charge and auto renewal. I cancelled my subscription and asked for a...
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Author
Pros
  • Good products for price
Cons
  • Charged my account without knowledge and refusing to refund
  • Tricked
Reason of review
Return, Exchange or Cancellation Policy
Loss
$210
Preferred solution
Full refund
Review #1578092 is a subjective opinion of poster.
0 comments

Boxycharm - Never received

1.6
Details
Boxycharm - Never received
I’m not happy at all. I never received my first boxy charm and I was so excited to try it. Then I sent I an email to them and waited the mandatory 2-3 business days and they never got back to me, instead they sent another 2-3 business day email. I’m so upset that I never got my box seeing as I switched from one make up subscription to boxy charm because I heard such great things. Over all I’m just getting upset now and I’ve paid for something it seem I’m never going to get.
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Author
Reason of review
Order processing issue
Review #1562248 is a subjective opinion of poster.
0 comments

Boxycharm - Questions about my boxy charm products

1.8
Details
Boxycharm - Questions about my boxy charm products
I received 2 of the same products that I received in the last 3 months and about to cancel my prescription.
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Author
Review #1559211 is a subjective opinion of poster.
2 comments
3.8
Details
Boxycharm - Didn't receive box or credit for two people using my code
Boxycharm - Didn't receive box or credit for two people using my code
I've tried to talk them contact them several times through Facebook I had to my friend use my link or code whatever it is to join boxycharm neither one of us were credited for it and I have yet to receive my January box when it is saying it has already been delivered
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Anonymous
#1635606

I ordered on the 18th and haven’t even got Email of shipment or anything. Just an order confirmation. Kinda wondering if I’m going to get one. Went ahead and had upgraddd to t...

Author
Reason of review
Poor customer service
Review #1456108 is a subjective opinion of poster.
0 comments

Boxycharm - I never received my package

Boxycharm - I never received my package
Boxycharm - I never received my package
my package this month did not arrive, I do not understand the reason because in the file delivery delivery comes from the Thursday of last week and nothing arrives. please give some response.
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Author
Reason of review
Order processing issue
Review #1537225 is a subjective opinion of poster.

Contact Boxycharm Customer Service

Mailing Address:
Boxycharm
880 SW 145th AVE
Pembroke Pines, Florida 33027
United States
Phone:
(305) 705-3752
All Boxycharm Contacts

Boxycharm Products and Services Reviews

0 comments

Boxycharm - WORST CUSTOMER SERVICE!!!! FRAUD!!!

1.0
Details
The WORST customer service!! Never responds to emails and they send out USED products!! I have found so many fingerprints like someone has swatched my pallets. Absolutely disgusting and unsanitary! All I want is a refund and for them to take their detective products back!!
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Author
Product
Reason of review
Bad quality
Review #1494138 is a subjective opinion of poster.