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Boxycharm in Roy, Utah - Damaged

Boxycharm - Damaged
Boxycharm - Damaged
Boxycharm - Damaged
Boxycharm - Damaged
Boxycharm - Damaged
Boxycharm - Damaged
Boxycharm - Damaged
My box arrived today damaged
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Review
#1677167 Review #1677167 is a subjective opinion of poster.
Pros
  • I like it
  • Price and variety
  • Good products for price
Cons
  • There is no working phone number
  • Delivery takes forever
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Resolved
1.6
Details
Boxycharm - Charged Full Price for Travel Sizes
Boxycharm - Charged Full Price for Travel Sizes
Boxycharm - Charged Full Price for Travel Sizes
Boxycharm - Charged Full Price for Travel Sizes
Boxycharm - Charged Full Price for Travel Sizes

Update by user Oct 21, 2018

The Boxycharm company finally refunded the difference + $10 worth of charms with acknowledgement of what they did to me and an apology. This final resolution came AFTER I had already spent approximately 2 weeks trying to resolve this issue with no luck, and being...

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1 comment
MercifulWelshCorgi486
#1748579

They have very bad customer service!!! NO PHONE NUMBER THAT WORKS... I believe they want your money but not deliver!!!

Review
#1384011 Review #1384011 is a subjective opinion of poster.
Pros
  • Price and variety
  • When i receive the actual product
Cons
  • No working phone number
  • Customer care
  • Customer service
Reason of review
Poor customer service
Loss
$41
Preferred solution
I honestly don't know how to fix this, because after my issue & how it was mishandled I cancelled my subscription to Boxycharm/Boxyluxe due to trust issues. Money can be refunded, but trust has to be earned. Your company has lost my trust.
Tags
  • Bad Customer Experience
  • Refund
  • Overcharged
  • Bad Customer Care
  • Charm Room
  • Beauty Subscription Box
Resolved
3.3
Details
Boxycharm - I won a giveaway I never received!
Boxycharm - I won a giveaway I never received!
Boxycharm - I won a giveaway I never received!

Update by user Jul 29

After contacting the BBB, BoxyCharm reached out to me about 2 days later and apologized to me on how I felt of their mistreatment towards me. They then told me they were putting my case as "Top Priority!" A little after a week I reached out to them again and asked if...

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Review
#1571970 Review #1571970 is a subjective opinion of poster.
Pros
  • I love boxycarm
Cons
  • Bad customer service
  • Customer care
  • Not receiving the giveaway prize i won in april 2019
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Care
  • Giveaways

Boxycharm - Signed up and cancelled within 3 minutes, box still got shipped out 3 days later

1.8
Details
Boxycharm - Signed up and cancelled within 3 minutes, box still got shipped out 3 days later
Boxycharm - Signed up and cancelled within 3 minutes, box still got shipped out 3 days later
Boxycharm - Signed up and cancelled within 3 minutes, box still got shipped out 3 days later
Signed up and cancelled within 3 minutes, box still got shipped out 3 days later, I mean, what? There is a phone number and it tells you directly to email them. Of course they never get back to you or by the time they get back it's too late to do anything. Is this a scam company or what? Am I the only one who thinks so?
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Review
#1676274 Review #1676274 is a subjective opinion of poster.
Pros
  • Products
Cons
  • Cant talk to people phone number not working and email ignore
  • Scammed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$22
Preferred solution
Full refund
Tags
  • bad service
  • Refunds
  • Subscription
Featured

Boxycharm - Boxy lux is a scam

1.0
Details
Boxycharm - Boxy lux is a scam
I ordered the September boxylux with a three month subscription. I was supposed to receive a value of up to $300 worth of product which added up when I received 16 days later now into October only a $154 value. No free Becca gift which was promised when ordered and no brushes and one piece of skincare which is a mask. Clearly the boxylux is no different and maybe worse than the regular $21 subscription. No add one and products that clearly did not fit my profile questions. Cheap garbage was sent that you could pick up at Marshall’s for under $7 a piece, poor quality crap!! No phone number to contact and takes them 8-12 hours to respond by email. Very disappointed!!! And of course they billed me for the three months up front.
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Review
#1675497 Review #1675497 is a subjective opinion of poster.
Pros
  • If and when it comes it comes to your door
Reason of review
Bad quality

Boxycharm - Call to get an authorized charge charge back

2.0
Details
Boxycharm - Call to get an authorized charge charge back
Boxycharm - Call to get an authorized charge charge back
Boxycharm - Call to get an authorized charge charge back
Is been 2 days haven’t heard from them except for an email acknowledging my email. My subscription was for 3 months which I had already paid got a 3 months subscription charged to my bank account unauthorized.
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Review
#1642487 Review #1642487 is a subjective opinion of poster.
Reason of review
Problems with payment

Boxycharm in Phoenix, Arizona - Package not delivered appropriately

Boxycharm - Package not delivered appropriately
Boxycharm - Package not delivered appropriately
My box was delivered inappropriately and now someone stole it . It is not fair that i paid for my stuff and it was taken out of my front porch
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Review
#1676778 Review #1676778 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$21
Preferred solution
Deliver product or service ordered
1.0
Details
I have three accounts to be exact. In which all three it's been over a week that support has gotten back to me. I tried telling them I canceled one account due to the lack of communication and experience being horrible. They take our money and are quick to do it but...
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1 comment
SomeShihTzu986
#1760897

They are scam artists and a bunch of low life theives!

Review
#1675193 Review #1675193 is a subjective opinion of poster.
Cons
  • Ignore your emails
  • Lack of information
  • Scammed
Reason of review
As described in the description.
Preferred solution
Full refund

Boxycharm - Have not rescued my September box

1.0
Details
Theres NO ONE to talk to!!! I'm contacting the BBB & an attorney. Done with these games.
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Review
#1673852 Review #1673852 is a subjective opinion of poster.
Cons
  • Do not recieve items paid for
  • Not receiving the product i paid for
Reason of review
Order processing issue
Loss
$21
Preferred solution
Full refund
Tags
  • Refund

Contact Boxycharm Customer Service

Mailing Address:
Boxycharm
880 SW 145th AVE
Pembroke Pines, Florida 33027
United States
Phone:
(305) 705-3752
All Boxycharm Contacts
2.0
Details
Boxycharm - Very unprofessional
Boxycharm - Very unprofessional
I'm still waiting for my Boxyluxe for this month. I want to cancel my membership. I think you are so unorganized. Theres two people that I know who haven't received theirs either. I sent you a email last week and still haven't received a response. Very unprofessional...
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Review
#1501230 Review #1501230 is a subjective opinion of poster.
Reason of review
Order processing issue