Mattress Firm - Will never purchase from them again!
by PissedConsumer1487389 #14873891.0
DO NOT BUY ANYTHING FROM MATTRESS FIRM! Especially if it’s a “promo” deal.
We spent every dime of our tax return last year because we needed a new mattress and box spring. Paid $1799 plus tax, etc. One year later...box spring is broken. Not covered under warranty because it was a free promotion and included in the cost of the mattress.
Just got off the phone with corporate who apologized “that the information was not communicated with you at the time of sale”. No offer of any compensation. So completely pissed at this point.
Will never do business with them again and will be ALL OVER social media to share my experience. BUYER BEWARE!!!!
Art Van PureSleep - Unsatisfied Mattress box spring
Art Van PureSleep
by BattyRoseateSpoonbill #12263811.0
I feel foolish and used I have made a large purchase and still owe on damage merch. Since June 2017 3 service man and 3 delivery on the same box spring.
Last delivery on April 3 2018 and the box spring still damage Delivery man wrote on the invoice the bottom covering was unattached and a service will return and attach the covering No Call/No Show.
Again missed wages a long waited if someone come Sad and Very Disappointed. I did take a picture of the invoice.
Kingsdown Mattress - Calling about mattress warranty inspection
by GrizzledBlueLacyDog #1355470
After the rep said how may i help you i stated my issue but no answer on the other side. I need help with my mattress warranty
by RedSeaOtter #12197921.4
Delivered wrong mattress, took old mattress and box spring, took the wrong mattress, with them did not wait around long enough to let us look the box spring that they delivered. Meanwhile me and my wife slept on our couch that night, " bad back " not very happy. I also...
by PissedConsumer1270294 #12702942.5
Pharr Tx... Sales Rep was awesome. Very informative. She explained delivery would take a while. When furniture was delivered, box spring to mattress was wrong size. Instead of 5 in tall, we got 2 in. What a frustration. All this waiting to get wrong size. So of course...
by user55616770 #12134442.3
march purchased two serta ashaway plush mattress and supposedly the box spring model,same as on the try before you buy it showroom model? the box springs that were delivered with the mattresses were not only a different model,but of defective or factory second and not c...
by LearnedClumberSpaniel #12484392.9
My mattress, box spring, and headboard was delivered and put together by the delivery men a month ago. Today, I finally was able to find a bed skirt to match my cover. To my surprise , when I took off the mattress to put on the bed skirt the box spring had a broken...
by lorenaavila7 #11775481.9
I bought a HAMPTON AND RHODES mattress set back on June 19, 2017 at the Mattress Firm in Plano, TX on Park st. I believe HAMPTON AND RHODES is Mattress Frim own brand. By July the box spring was very squeaky. I called the manager and he offered to exchange my box...