Bowler Store return fees!

I got a pair of shoes for Christmas from my wife. Well, they didn't fit. So we tried to exchnage for the next size up, but there was no way to exchange them. It cost $18 to return them, because they offered no exchange. This is almost 1/3 the cost of the shoes. Then they received them on a Monday, and didn't issue any credit until Thursday. AND, they tagged on a 15% restock fee to offset the cost of the "free shipping" from them to us, with zero notice of this. Free shippng is an incentive to buy, not a penaltiy for wrong size item. Taking consumers for a ride by profiting off of returns and shipping.
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ID
#471371 Review #471371 is a subjective opinion of poster.
Location
Lowell, Massachusetts
Loss
$26

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