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Bowen Cooling Should Focus More on Service

We called to have someone come look at our condenser fan motor, as it was seized up. Our appointment was for between 10am and 12pm. At 11am, we called for an update, and were told they were running behind, we were next in line, and they would be there shortly. They...
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3 comments
#1051606

What you fail to mention that you were not the paying customers!

The home owner was kept updated and knew exactly what was happening. She told use to no worry about your rants and threats and just make the repairs she requested

She was fully informed we were running behind schedule and was fine with our communication to her.

My responsibility was to her, she was like the paying custome!

We were the second contractor on the job, we gave a fair price and fit you into our busy schedule on short notice.

I am sorry the home owner did not communicate to you, but I have no control over that!

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ID
#665097 Review #665097 is a subjective opinion of poster.
Location
Lehigh Acres, Florida
Pros
  • Once they showed up they fixed it fast
  • Did fix the issue
  • Price
Cons
  • Punctuality issues
  • Poor customer service
  • Bad attitude
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution

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