Boulevard Software

I have been trying to reach someone from support for two weeks. For months, my deposits were going into the wrong account (after going to the right one for 2 months).

It happened right after they changed CC processing companies and changed everyone's next day deposits into a two-day deposit (meaning we do not receive Thursday's deposit until Monday, Friday's deposit until Tuesday). This is not how the company operated for the first year and a half using the system. I had an employee change phone numbers. I was able to update their profile information in the back end of the site with no problem.

That is until I realized the information I had updated was not being changed on the employee's profile for their login (even though the information had saved on my side). This meant my employee could not check out guests and had to call me for an over-the-phone checkout process for each client that day while I was not in town. This greatly affected our business, my employee's gratuity, and rebooking. I have been emailing with support and finally had someone trying to schedule a meeting to give me a call a week ago, then they completely ghosted me after sending them my availability.

As a business owner and a customer, you would think they would care enough to support you in a moment of crisis when their system is not functioning as it should. I do not want a refund.

I do not want to cancel right away. I do, however, want someone to reach out to me to set a responsible cancellation date so that I know when this nightmare will end.