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2.0 Based on 27 reviews
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Like all the others on this website I've had nothing but problems with this company avoid them at all costs they are complete scam and will rip you off. I've called several times customer service sent several emails and never once have they even have the courtesy to return any of my correspondence. I wish I would have looked at this website before I use them. Please save yourself the trouble and avoid this company at all costs. The prices are... Read more

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3 mos of product on "back order". No communications, poor customer service, where's my $500?

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If there was an option to put zero stars I would. Horrible customer service across the board. Upon finding my product at a great price I was pleased to see it was in stock. I ordered the product and confirmed my purchase only to be notified several days later that the product was not available in the color I wanted. I said I would take the alternate color hoping that the product would still arrive in time. However, there was still a back order... Read more

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Botach advertised the Paraclete level IV Speedplates for about half the price of other vendors. After I had secured the Chief's approval, had a PO# issued and placed the order, they informed me that the order couldn't be filled for 30-45 days (on an item that they had advertised as being "in stock"). About a week after the order had been placed, they decided that they could no longer sell the item at the advertised price and called to inform me... Read more

Was this review helpful? 3 0

Sounds like the same experience I'm having now. I ordered on 10/22 and I received shipping confirmation on 10/23. Item showed in-stock. I sent messages that were not responded to. On 11/11, I was told that there were 3 of my item in-stock and that I would be able to track my order any day now. As of 11/16, the order has not moved. I received a message today stating that they are receiving another shipment the week of 11/21 and that I should be... Read more

Was this review helpful? 1 0

I ordered two times as gifts from the website for my boyfriend for his birthday on October 29th. The website quoted a 3-10 day shipping. On October 31st I received an email from the company saying that my items were now shipped! My boyfriends birthday was Saturday November 12th so I was pleased to receive the email alert that my items would arrive in time. I however did not receive the items before his birthday and because of this, I had nothing... Read more

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I bought a parka from Botach Tactical and the zipper failed on the first use. I contacted Botach and they passed the buck to Alpha Industries (manufacturer). Alpha refused to help and sent me back to Botach where once again i was told they would not repair of replace the parka. I explained to both Botach and Alpha that the jacket failed on the first use but they could are less. They took my money...lesson learned the hard way. No more... Read more

Was this review helpful? 1 0

Ordered an AR stock- it went on backorder and I received an email a month later that it was canceled but I could call to reorder now that it was available. Called it in, order arrived another week after expected delivery date. Order arrived missing parts. 6 back and forth Emails that gave responses they were "communicating" with the vendor to provide replacement parts. Another MONTH goes by with no action and no communication, I sent 2 irate... Read more

Was this review helpful? 2 0

I am very perturbed with Botach's return service and policies. I purchased a pair of New Balance shoes and they did not fit properly - pretty common issue when buying shoes online. The problems started when I returned the shoes and noticed that the return shipping cost was on me, despite ads of "free shipping on all orders." Further, I did not receive a full refund because there was tape on the shoe box (which was needed for shipping!). All... Read more

Was this review helpful? 2 1

I ordered 10 AR-15 magazines. A few days after placing my order, I got a strange email from them stating that in order to avoid fraud, I had to email them a copy of my state issued ID, as well as a copy of my credit card since they only store the last 4 digits for privacy. That sounded totally bogus to me, and I am not sending photocopies of the drivers license and credit card through email. They also said if I did not provide this information... Read more

Was this review helpful? 3 0

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