Bradley B Dbi
map-marker Bellevue, Washington

Horrible customer service. Online inventory isn’t up-to-date.

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I ordered a trigger from them. They showed that they had 23 in stock.

After about a week they changed my order to back order. I called them because I paid for next day and I needed it for a class I was attending on the weekend. Customer service, couldnt care less pretty much told me to kick rocks sucks to be you. They had the gall to tell me that the inventory isnt accurate on their website.

So I figured Id pay more and go straight to the source. Explained my issue to Geissele and they next day aired my trigger for free and gave me a 35% discount for the horrible service I had with one of their venders.

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User's recommendation: Don’t buy from this company there’s many others

Anonymous
map-marker Hollywood, Florida

Skeptical Hippo Receives Order

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SO after much consideration and bad review reading I decided to place an order. I figured id use a CC and if they didnt fulfill id just dispute.

I emailed beforehand to confirm availability as advised but received no reply, this didn't help my skepticism. I ordered some +2 extensions with 2 day shipping anyways and to their credit i've received my order as described, however not in 2 days which I was already skeptical of when I paid for it given there history, no big deal im just glad I got my order.

Took one star for the no reply and one star for not shipping on time, other then that my order was fulfilled as advertised. I would consider ordering with them again but only for small things, not sure I trust them with a major purchase yet.

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User's recommendation: start with small order with CC see how it goes.

1 comment
Gnm studentbhawani P

Please return my product do to first

Anonymous
map-marker Queens, New York

Sent wrong product, tried to resolve amicably

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Botach Tactical ghosted me after purchasing a number of items from their website, they sent the wrong items and disappeared with my money. I was never able to contact them again. DO NOT PURCHASE FROM BOTACH TACTICAL
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User's recommendation: Stay away from Botach Tactical

Anonymous
map-marker Chicago, Illinois

Product was expired upon receipt

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Ordered 2 vexor mk-4 microspin oc spays and upon arrival found they were both expired 4 years ago. 05-2019. And also found out the zarc no longer makes that model.
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User's recommendation: Do not buy

Jerri Sxx

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Verified Reviewer
| map-marker San Francisco, California

Cancel orders

No responce to when my orders will ship. I ordered two(2) FN303' I HAVE NOT RECEIVED ANY INDICATION WHEN THE FN303'S WILL SHIP
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User's recommendation: Call me

Anonymous
map-marker Titusville, Florida

Changed order status

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Trying to speak with somebody live. Just didn't feel like leaving a message and being called back. Would love to know the order status for Mark's shuttle@***.com that should be good enough you'll find the order number if you just look at my email from which I purchased $117 worth of stuff.
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User's recommendation: Beg for bowtech.com to have customer service live on hand

Anonymous
map-marker Hemet, California

Just trying to be helpful

I purchased 2 ak47 drum mags from Botach in 2015. I never heard of them before. Within about 30 minutes of my online purchase, about $1,500.00 of fraudulent charges from all over the country, appeared on my card for computer parts and a cell phone. The card was new and never used before. I'm not accusing anyone at Botach of theft, but you draw your own conclusion. Afterward, I checked out Botach on the internet. It seems that many people have the same situation with their credit cards in transactions with Botach.
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Anonymous
map-marker Beaver Falls, Pennsylvania

Customer Service

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I experienced a problem with my most recent order. I am not sure whether I created the problem or it was a mistake made in shipping.

But none the less, it resulted in my receiving a pair of tactical pants that where not my desired size. I attempted to contact the company via phone for instruction on how they wanted me to handle the return for exchange process. On two separate occasions I attempted to contact them by phone.

Both attempts resulted in my being placed on hold for a prolonged period of time and then abruptly disconnected. They have since responded to email contact through Pissed Customer.

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1 comment
Mehdi Qqa

Almost started a liquor store in your town. Was gonna call it “Beaver Liquors”. From Moon.

Anonymous
map-marker Burlingame, California

Terrible customer service

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I bought some items some time ago but only till now I am reviewing Botach. The shoes I bought were cheap China knock off. I told customer and they were so difficult to deal with. It took 2 to 3 months to correct the refund. I was very disappointed in the service.
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Ryan C Hms

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Verified Reviewer

False advertising

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Botach Tactical - False advertising
Botach Tactical - False advertising - Image 2
Botach Tactical - False advertising - Image 3
Botach Tactical - False advertising - Image 4

Well, wish I'd read these reviews before ordering from Botach. Live and learn, oh well.

I'm not getting my hopes up that they are going to make the losing situation they've created for me right. I stumbled upon a picture online of an ambi mag release for an ar15 that looked perfect for my build. I tracked down the supposed maker of the mag release, Botach, and gleefully ordered the missing piece of my build. I literally laughed out loud when I opened the package that Blowtach sent me.

Not even close in the slightest to what they currently advertise on the site. Its like they have two areas of mag releases at the warehouse sitting right next to each other that should not be anywhere near each other, and a blind monkey fullfilling orders. I assume the pile that what I received came from, is a rusty 55 gallon drum marked "shipwreck parts". I mean, honestly, its downright insulting that they didn't even try to clean up the barnacles off of the P.O.S.

mag release they dredged up from a shipwreck, put in a baggy, and shipped directly to me. This is the first, and last time I will ever flush my money down the toilet doing business with Blowtach. I'll gladly take this review down if they ship me exactly what I thought I was paying for, but I'd be surprised if I got so much as an email back. I've attached pics of A.

What I wanted. B. What Blowtach has advertised. and C.

The sorry P.O.S.

that Blowtach found on a sunken ship and shipped to me. Maybe if my next build is themed "We lost WW3, and now my rifle looks like this.", then I'll have a use for the sorry looking scrap metal junk they sent me.

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Loss:
$28

Preferred solution: Full refund

User's recommendation: Don't waste ur money. You won't get what you ordered.

Jeffrey D Utu

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Verified Reviewer

Terrible customer service

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Ordered 2 items. 2 items arrived but one was not the item I ordered. It was a lesser quality item from a different company. Contacted and was made to feel like I screwed up. Would not get me a return label to send their mistake back. Was told they would correct and send the ordered item out, need for a class next week. 2 days later, Nothing. Called multiple times and they keep saying they are working on the problem and someone will call me back. Has gone hill since they moved to Las Vegas. Buyer beware
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Pros:
  • Good priced
  • Cheap prices
Cons:
  • Customer service
  • Mistakes

Preferred solution: Deliver product or service ordered

User's recommendation: Use someone else

John D Zpl

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Verified Reviewer

Unable to contact

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Wrong item shipped, I was finally given an rma via email but no other information. My orders have all been satisfactory but one. Everything good EXCEPT their customer service!
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Loss:
$100
Pros:
  • Variety & specials
Cons:
  • Customer service

Preferred solution: Let the company propose a solution

User's recommendation: I have placed multiple orders & all were good but one. If you do have a problem, good luck getting it resolved. You will never receive a call back or anyone to answer the phone.

Kevin B Hqh

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Verified Reviewer

Horrible company

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Ordered and tried to cancel a minute later. They told me too late it already shipped. Didnt ship for over a week after. I requested again to cancel they said no. Offer a 100% money back guarantee. Lies! They dont refund the shipping cost and their service is awful!
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Loss:
$20
Cons:
  • Liers
  • Service

Preferred solution: Full refund

User's recommendation: Stay away!

Jeffrey D Toy

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Verified Reviewer

No Customer Service, Extremely Shady Company STAY AWAY

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Thank goodness for PayPal!!! If not for them, I probably would have had to file a small claims case to get my money back.

This is what I wrote PayPal,

"I am requesting a full refund, $219.41 along with a pre-paid shipping label to return the item. I ordered a brand new Beretta threaded barrel for a full sized APX pistol. I received a barrel that wasn't threaded AND it is obvious that it is NOT new. I don't even know if it is for a Beretta APX.

The point is, It is not what was advertised and it is not what I ordered. Full refund please. Oh, I sent an email to their customer service address several days ago and I have heard nothing. I also tried to call but I get a recorded message saying to send an email to the customer service address.

This whole transaction to this point has been very shady which is why I am filing this complaint through PayPal now."

Well, It didn't take PayPal long to rule in my favor. Take a look at the photos and tell me if you think this looks like a NEW and THREADED barrel.

It still angers me that I had to pay return shipping but hey, I did get all my money refunded.

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Loss:
$10

Preferred solution: Pay me $9.60 for the return shipping

User's recommendation: RUN!!! This company has 130 complaints registered with the Better Business Bureau in the last 12 months. If you order from these people, no telling what you will actually get or in what shape it will be in.

Josh R Kul

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received order no response after numerous emails and calls

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Botach Tactical - Never received order no response after numerous emails and calls
Horrible customer service (if you would call that) should have just given $750 to a random person at least i would have felt good about it.the order from viktos did ship wrong size jeans and still no response from botach on anything. Ordered 8-26-20
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Loss:
$500
Pros:
  • Low prices
Cons:
  • Never ship them

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid no matter how good the price looks!

1 comment
Guest

Similar situation here!

Jeffery R Fbl

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Verified Reviewer

SHIPPING LIES

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Be advised, I am a repeat customer of this company and the same follow suit each time. You buy, pay and two days later they send a tracking number and notify you the time has been shipped. TWO WEEKS LATER, you check the tracking with the carrier, and EVERY TIME they never received the item to ship, BOTACH simply creates a label, sits on the money and item until you raise *** The 6-10 business days they claim shipping, IS AFTER YOU RAISE *** then ONE HOUR after you contact them for a refund, the shipper gets the item. DO NOT believe the tracking number you receive, check with the carrier, and I GUARANTEE YOU they never received the item within ten days.
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Pros:
  • Price
Cons:
  • Shipping lies

Preferred solution: SHIP THE ITEMS WHEN YOU SEND A TRACKING NUMBER< NOT 10 days later.

User's recommendation: Unless you have a solid MONTH to wait on an item, time to contact the carrier, and BT Customer service, shop Gun Mag Warehouse.

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