Samual H
map-marker Woburn, Massachusetts

Deceptive business practice

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They refuse to cancel my membership,...been there over 3 times, each time I get the run around and I am being mislead. They keep billing my credit card,...they will not issue a refund. This has been going on for 4 months now. Intentional fraud. Called the States Consumer Protection Agency,...they indicated I should "cancel my credit card." They also indicated they have received over 400 recent complaints,...and that most likely they will file for bankruptcy, so "don't expect to get any of your funds back." This town sports, Boston sports clubs has been closed for the last 3 months.
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Loss:
$150
Cons:
  • Misleading
  • Dirty

Preferred solution: Full refund

User's recommendation: Run, these people know they are engaging in an unfair and deceptive business practice.

Becky Wya

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Verified Reviewer

Overcharging

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Had a one-month membership. Was charged every month after. I called multiple times and was promised a swift refund. Instead, they continued to charge me more. This has happened to many other customers, yet the company has faced no repercussions.
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Loss:
$100
Cons:
  • Overcharged
  • No refund

Preferred solution: Full refund

User's recommendation: Do not get a membership here and if you have one check how much they’re charging

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