After placing an order for a holiday dress I repeatedly checked the tracking site listed in the "Your Order has Shipped" email as I wanted this dress for a holiday party. The only indicator of progress on the tracking site noted that the shipping label had been...Read more
For years, I ordered beautiful quality products with no issues but recently the customer service has declined and the website order process is impossible. Once you choose your product and try to checkout, it loses your order. i think the glitch allows for you to have...Read more
***Customer Service Complaint*** Order Number: 846690092 I have been a loyal Boston Proper customer since November of 2005 and have not had a single regret about patronizing this establishment until a recent incident having an outcome that has left me no other...Read more
Boston Proper Customer Care Review
by anonymous #1009633
My order did not arrived. I contacted the Customer Service several times but all the agents told me that their System was Down. What a lame excuse! Boston Proper is the worst online business that I have encountered. I lost $200.00 plus.
Boston Proper Top Review
by anonymous #909711
I have received two of these tops in white and they have arrived reeking of a perfume order r to which I am allergic. I really like the top so it's frustrating. I can't have that fabric anywhere near me. The agent I spoke to about it was pleasant but there was no resolution offered to me.
Other Product Review
by anonymous #742677
This is the only company that if the shipment is lost due to their fault that they don't offer the reshipped. Terrible company terrible customer service! Do not order from them!!!! Worst company to deal with.
Return Policy Review
by anonymous #592653
Returned items and was not given credit. The customer service does not follow customers requests and embarrassed me with my mother law. They make returning gift merchandise a nightmare.
Boston Proper now enforces a 60-day return policy. They used to be about the customer now they provide the worst customer experience! After waiting for merchandise which is ALWAYS on back-order, when I went to return the 2 items that were originally shipped on-time...Read more
I ordered a substantial amount of merchandise through Boston Proper with a confirmation email following. Anticipated deliver date soon followed but that date came and went without any correspondence from the company. I called customer service to inquire and the rep...Read more
I ordered a top and leggings in a small. I used their sizing chart to order that size. Both items were too big. So, we returned them and tried to order an extra small in each. They were out of stock, very disappointing! My husband went on line the next day and and was...Read more
I placed an order end of Nov. It's been three weeks and I have yet to receive anything. I called in and the customer service rep was totally helpless with attitude. I asked for a manager and was transferred to Jose. He literally told me he couldnt tell me anything more...Read more
1.0 star rating 8/14/2015 This has been the ABSOLUTE WORST company to deal with!!! 1st, I ordered 2 pair of shoes (didn't know which size would fit) for a wedding and paid $25 extra for 1 day shipping. 2.5 days later, no package. Called the company and they...Read more
The prices are absurd for the poor quality. I have tried them a few times and been entirely disappointed. The styles are so nice but the truth is they are thieves. I pined over a blouse that sold out but then came back in. I ordered it. I was SO excited. Well...it was...Read more
This is my first time of trying to order from Boston Proper...However they send around deceptive coupon and waist your time on the telephone.When the item is on sale coupon can not be used...however when the coupon can be used item is not available.This is a shame and...Read more