filters
state:
Show
city:
Show
category:
Show
product:
Show
After placing an order for a holiday dress I repeatedly checked the tracking site listed in the "Your Order has Shipped" email as I wanted this dress for a holiday party. The only indicator of progress on the tracking site noted that the shipping label had been...
Read more
1.0
I liked
  • Clothing when it arrives
I didn't like
  • Online ordering process or customer service call centr
  • Did not get product
#978853
Reply to reviews
For years, I ordered beautiful quality products with no issues but recently the customer service has declined and the website order process is impossible. Once you choose your product and try to checkout, it loses your order. i think the glitch allows for you to have...
Read more
2.8
I liked
  • Products
I didn't like
  • Online ordering process or customer service call centr
#939056
Reply to reviews
***Customer Service Complaint*** Order Number: 846690092 I have been a loyal Boston Proper customer since November of 2005 and have not had a single regret about patronizing this establishment until a recent incident having an outcome that has left me no other...
Read more

Boston Proper Customer Care Review

#1009633
My order did not arrived. I contacted the Customer Service several times but all the agents told me that their System was Down. What a lame excuse! Boston Proper is the worst online business that I have encountered. I lost $200.00 plus.
Comment
Show

Boston Proper Top Review

#909711
I have received two of these tops in white and they have arrived reeking of a perfume order r to which I am allergic. I really like the top so it's frustrating. I can't have that fabric anywhere near me. The agent I spoke to about it was pleasant but there was no resolution offered to me.
Comment
Show

Other Product Review

#742677
1.0
This is the only company that if the shipment is lost due to their fault that they don't offer the reshipped. Terrible company terrible customer service! Do not order from them!!!! Worst company to deal with.
Comment
Show

Return Policy Review

#592653
1.0
Returned items and was not given credit. The customer service does not follow customers requests and embarrassed me with my mother law. They make returning gift merchandise a nightmare.
Comment
Show
Boston Proper now enforces a 60-day return policy. They used to be about the customer now they provide the worst customer experience! After waiting for merchandise which is ALWAYS on back-order, when I went to return the 2 items that were originally shipped on-time...
Read more
Anonymous

Anonymous i used to love Boston Properbut i rarely ever buy anything from them anymore because every item is on back order which i find is usually the fault of management! This is horri...

2.1
I didn't like
  • Refund policy
#869642
Reply to reviews
I ordered a substantial amount of merchandise through Boston Proper with a confirmation email following. Anticipated deliver date soon followed but that date came and went without any correspondence from the company. I called customer service to inquire and the rep...
Read more
Anonymous

Anonymous I also spoke to Mr. Jose for the same reasons; not receiving merchandise when promised; preorders turning into back orders. Horrible customer service. They should notify you b...

I ordered a top and leggings in a small. I used their sizing chart to order that size. Both items were too big. So, we returned them and tried to order an extra small in each. They were out of stock, very disappointing! My husband went on line the next day and and was...
Read more
I placed an order end of Nov. It's been three weeks and I have yet to receive anything. I called in and the customer service rep was totally helpless with attitude. I asked for a manager and was transferred to Jose. He literally told me he couldnt tell me anything more...
Read more
1.0 star rating 8/14/2015 This has been the ABSOLUTE WORST company to deal with!!! 1st, I ordered 2 pair of shoes (didn't know which size would fit) for a wedding and paid $25 extra for 1 day shipping. 2.5 days later, no package. Called the company and they...
Read more
The prices are absurd for the poor quality. I have tried them a few times and been entirely disappointed. The styles are so nice but the truth is they are thieves. I pined over a blouse that sold out but then came back in. I ordered it. I was SO excited. Well...it was...
Read more

Contact Boston Proper

Headquarters Address:
Boston Proper, Inc
6500 Park Of Commerce Blvd.
Boca Raton, Florida 33487
Phone:
(800) 637-0152
More

Companies similar to Boston Proper

This is my first time of trying to order from Boston Proper...However they send around deceptive coupon and waist your time on the telephone.When the item is on sale coupon can not be used...however when the coupon can be used item is not available.This is a shame and...
Read more
Anonymous

Anonymous This is true i agree with you.