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Fear and Frustration

I kept telling my provider(s) that something was wrong. I sought their assistance and guidance with diagnosing and treating my issue but they kept telling me I was normal. They would play guessing games. They did not do all that they could do to help me. They blamed my anxiety. I went untreated with an infection for over a year because they failed to do appropriate testing. They failed to treat me properly so my infection was recurrent. It was pure carelessness and gaslighting in Adult primary care. Some reps are nice others are rude, ignorant, and uncaring. The whole department needs to be swept and sanitized of its careless, lazy and toxic staff. If you don't advocate for yourself (which they don't like) they will happily let you die! Doctors and surgeons conspire together to help the bureaucracy not you. There's money in medication and money for research and if they can make you their guinea pig, they will conspire to do that. If they can play you like a fiddle based on mental health issues they will create a choir based on that. It's shameful how selective they are or have become with whose care they are attentive to. Women of color are at the bottom of their list. User's recommendation: Always get a second opinion if you're a minority or person of color
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ID
#3486125 Review #3486125 is a subjective opinion of poster.
Location
Quincy, Massachusetts
Pros
  • I have some doctors who respect and inform you
Cons
  • Ignoring black women
Preferred solution
Apology

Horrible Customer Service

Whenever you call any service number, the staff always end up forwarding you to a different department. Then that department will not be able to solve the problem and forward you to a different department AGAIN. This cycle repeats endlessly until someone inevitably tells you that they can't fix the issue period. The customer service at boston medical is TRASH!

User's recommendation: Don't expect good customer service from Boston Medical.

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ID
#3394019 Review #3394019 is a subjective opinion of poster.
Location
Dorchester, Massachusetts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint, aggravation, and incompetence

Called billing 4 days, on hold 20min recorded message .No call back. Call patient advocate, Karen-NoHelp. When stated BMC should be ashamed of themselves for this customer service, she got defensive and gave me bogus Customer service # and hung up. Total incompetence in administration. You are a $ to this hospital and nothing else. Better hope you don't need assistance other than medical

User's recommendation: Use another hospital if you can. Make hospitals non-profit.

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ID
#2572243 Review #2572243 is a subjective opinion of poster.
Location
Boston, Massachusetts
Preferred solution
Deliver product or service ordered
New Reviewer

Lack of service

Patient is DIABETIC; had a surgery procedure in the morning; went to his room for recovery. Around 2:40PM until 3:00 PM he has been trying to get attention of a nurse or someone to give him water and something to eat at no avail. The patient is on the 5th floor room 6. (August 28, 2020)

User's recommendation: Better service would be nice.

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ID
#2140257 Review #2140257 is a subjective opinion of poster.
Location
Boston, Massachusetts
Preferred solution
Let the company propose a solution
New Reviewer