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Resolved: Never buy Bosch Vacuum cleaner in Singapore- after sales is bad

I have a Bosch Vacuum cleaner and hunting down their vacuum bags and hepa filter is a nightmare. I was directed to their website to go best denki but some best denki etiher don't sell or dont have the specific model. Their online store show the picture of the hepa filter but cannot be bought and who knows why. Calling their call centre is horrible- a nightmare- the caller require do not recognize know name of the bosch vacuum cleaner and insisted i must get the model name. I asked for their manager but didnt didnt call back. After a horrific attempts, manager came and give wrong information.---He say all bosch vacuum cleaner accessory is only available in one location in the whole of Singapore. But i found a few Bosch accessory in some stores. He promised to call back within a short while but never did. I suspect he is not the manager at the call centre because he didnt have much knowledge on accessory.
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Resolved
ID
#809972 Review #809972 is a subjective opinion of poster.
Location
Hong Kong, Hong Kong
Cons
  • After sales and call centre is a nightmare
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Defective Product Delivery with Poor Customer support

Purchased an life time expensive "Front Loading Washing machine" which we consider to be an investment. Moving to new home on 7th June 2014 (Weekend). Rushed into a retail on 5th June (Thursday) to make the delivery happen over weekend. Retailer confirmed delivery and made the payment. Exited on receiving the Product at new home to have a great experience. Finally box opened and found the washing machine is broken on top and delivery guy promised to fix the issue on Monday (9th June) for which i accepted a defective goods. Many calls on following Monday (9th June) end result , CS team Checking , Technical team working to find part , Engineer will visit your home to check the problem and finally appointment was available after 2 weeks. With the demand they accepted to make a urgent visit to my home with parts to replace. grr.............Finally the part was not suitable and need to order for the same spare which will take 2+ weeks. Demanded for 1-1 replacement or reduced price for a defective product which is normal expectation..... and they suppose to get back ...Nothing has happened till now , counting time ...
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ID
#495528 Review #495528 is a subjective opinion of poster.
Location
Singapore, Singapore
Loss
$2199

About

Bosch Singapore Pros and Cons

Cons: After sales and call centre is a nightmare

Related Companies

Bosch, Bosch Canada, Bosch Uk, Dremel, Bosch Australia

Summary

Bosch Singapore is a supplier of technology and service. The company was founded in 1977. The headquarters is based in Singapore, Singapore. There are also locations in Malaysia, Indonesia, the Philippines, Thailand, and Vietnam. It is a wholly owned subsidiary of Robert Bosch GmbH. Bosch Singapore specializes in the following areas: automotive and industrial technology, consumer goods, and building technology. The company has Household Appliances, Packaging Technology, Automotive Aftermarket, and many other divisions. It provides free Bosch applications for mobile devices with Android, Apple, and Windows operating systems. Bosch Australia participates in local and international shows and events. Customer assistance is provided 24/7 by email and by phone. The company got ASEAN Energy Award.

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