Delan Dqb
map-marker Ashburn, Virginia

SCAMMED

Not concerned with you getting your money at all, not concerned it never had an issue letting me deposit THOUSANDS OF DOLLARS and the 1 day I need to take a hundred off I was told I couldn't.

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Richele R Zsr

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Verified Reviewer

I have been restricted on my account for over 1 month because of a name change due to marriage. I sent in my picture ID, selfie with picture ID, divorce decree, marriage certificate, that is everythin

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Borgata Online - I have been restricted on my account for over 1 month because of a name...
Borgata Online - I have been restricted on my account for over 1 month because... - Image 2

I sent in everything they requested, and I am still waiting for my account to be lifted from this restriction. I find it ridiculous that I have to wait over a month for this, especially when I have been nothing but respectful and a wonderful customer.

I asked them several times, what the holdup was, and I kept getting a runaround that I have to wait 72 hours, etc.

It's ridiculous. I am totally disgusted with them and very stressed over this.

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Pros:
  • I thought they were a respectable casino
Cons:
  • Give you the run around for nothing

Preferred solution: Apology

User's recommendation: Don't play there you get a run around from them for nothing

Richele R Zsr

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Verified Reviewer

My account is restricted over a month because of my name change

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Borgata Online - My account is restricted over a month because of my name change
Borgata Online - My account is restricted over a month because of my name change - Image 2

My account is restricted because of a name change. I sent in a divorce decree from Davidson and a marriage license to Rebar as requested.

However, one month later, it is still restricted.

I contacted them several times only to hear the same thing, 'You have to wait 72 hours for the inspection of documents.' Over 30 days have passed, and I am still waiting. It's ridiculous.

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Pros:
  • I thought they were a decent casino
Cons:
  • Give you the run around for nothing

Preferred solution: Apology and my account opened immediately. I'm losing a lot of bonuses for nothing but wasted time on Borgata's behalf

User's recommendation: Don't play there you get the run around

Marcheta Rzr

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Verified Reviewer

Made a Deposit at a pay near me wallgreens for 50 and its not showing on my account yet?

It went well. They were helpful and resolved my issue.

It didn't take very long either. So all in all, they were good.

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LaurieSWD

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Verified Reviewer
| map-marker Slatington, Pennsylvania

Customer service issuei have tried repeatedly to get my issue resolved. I have waited on the customer service online and no one can seem to help me to the point they don't answer and make me wait

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Borgata Online - Customer service issuei have tried repeatedly to get my issue resolved....

I have tried and tried to have my issue resolved and I'm about fed up with it. I am still waiting right now for 37 minutes and that's just this attempt.

I had many before this.

All I need is for someone to switch my credits from the New Jersey account to my Pennsylvania account. Not so nice customer service at all!

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User's recommendation: Never think this customer service is real customer service

Eva L Hdc

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Verified Reviewer

Unsatisfied long time customer trying to get assistance from anyone !

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Borgata Online - Unsatisfied long time customer trying to get assistance from anyone !

I've been a member of Borgata and MGM land and online casinos for years. I went inactive in an attempt to eliminate my bad vices, which led to my online accounts becoming deactivated.

Regaining access was supposed to be easy. Just contact them, provide your information and documents, and voila, playtime. It would be beneficial if Borgata online participated in providing real-time and live agents to support their customers. I have been trying to make contact for over three months.

It's insane. First off, they claim to offer 24/7 support but I have been left on hold sometimes for close to an hour just waiting for someone to show up. There's just dead silence (no elevator music). This happens more often than not.

What's worse is providing your sign-in info /details to the automated system so it can pass it on to the live agent they are supposed to transfer you to. EVERY TIME, I provide my info and the transfer goes through, they introduce themselves and (EVERY TIME) then I get disconnected.

I am seriously frustrated and appalled by the company every time I see their offer for 24/7 support. The only reason I still try to regain my access is because of the long relationship and excellent customer support/gaming experiences I receive from Borgata land casino and MGM online.

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Loss:
$200
Pros:
  • From what i remember
  • Had great games and a good online platform
Cons:
  • Have no follow up to their servi no one makes contact to ensure your issues were resolved nonexistent
  • Cannot access their platform
  • Cannot access customer support

Preferred solution: A human being to help this human being regain access.to mu account. And maybe a apology promo code to show they actually do care about their customers and not their money.

User's recommendation: Take notes after each attempt to make contact. It will make your review (from where I'm looking it's not If but WHEN you will have to.write one)

Zavian Phq

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Verified Reviewer
| map-marker Franklin, Pennsylvania

Blocked

I got locked out of my account due to security reasons. I can't get back in after winning $12,000... Drupidy

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User's recommendation: Don't win because you won't be able to log back in afterwards

Eva L Hdc

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Verified Reviewer
| map-marker Sicklerville, New Jersey

Outcome to my last......unsatisfied long time Customer

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Updated by user Jul 21, 2024

I completed another follow up review 10 days later. Outcome - no response from Borgata.

Still unable to reactivate my account.

Again- I don't understand as I continue to be highly active on MGM online and stay at Borgata resort / casino at least 5x a year. This year alone 4 times.

Original review Jul 16, 2024

After my review here I was surprised to see Borgata reach out to me same day. They requested basic Documents which I submitted.

ID so they could reactivate my account. They assured a response 24-72 hrs. The 72 hr time frame was for earlier today 1pm. It is now 8pm.

I went ahead and attempted contacting them myself. Outcome. Unable to connect to live agent via phone or email.

So no. They would never get my recommendation.

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Loss:
$1000
Pros:
  • Cant access account to be able to find any pros
Cons:
  • Lack of live agents within customer service
  • 24hr 7day chat option with support
  • No direct number for customer service

Preferred solution: Would like to access my online account and at this point I would think a good sized deposit free bonus

User's recommendation: No. Just don't. Sign up for BET MGM. That's the big sister of Borgata. Your welcome!

Brittney G Xna

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Verified Reviewer

Can’t access my account

One year and some months ago, I self-excluded myself from the app. I've been trying for months to reset my account.

I finally got in contact with someone and now they're telling me I have to make a new account with a new email address. I did that, and now it's saying I'm already registered.

What's the point of making a new ID if you can't log in because of the one that already exists? Plus, I had $200 on my account and now the lady told me that there was no money in my account, so I'm out of $200 and I can't set up a new account.

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Loss:
$200

Preferred solution: Full refund

Zaylah Rkw

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Verified Reviewer
| map-marker Scott Depot, West Virginia

No one human is helping me

My grandson gave me credits on a account to play ,I have 40$ credit and I've been trying to play now for 17 hours and it won't let me he sighed me in for PA. That's where he lives ,and since last night about 10-10:30 .I've been trying and trying finally someone answered my chat & it winded up being in NEW JERSEY THEY TRANSFERD ME TO PA. No one came through so about 0ne hour or so it said to try again later or text so here I am now,so please fix it so I can play a game or put the money on my chime card or paypal !

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Miguel R Uno

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Verified Reviewer

No notice on maintenance

So, you guys are doing maintenance but never gave me a heads-up. I was in the middle of a game. How long until it's back up?

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Maureen K Xag

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Can't access my account

please help me get into my account. I cant seem to access my account can someone please help me please

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Elizabeth K Hqr

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Verified Reviewer
| map-marker Ambridge, Pennsylvania

Customer service will give you the run around for days, they take your deposit but you can't login to play it. They're Rip off soff

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Useless customer support. I rate them at 0!

And that's too high! They can't get my name right for me to loginbut they got it to take my deposit.

I can't play it or withdrawal it because I can't login. 3 days now and at least 4 hours of my time got me nowhere

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User's recommendation: Don't do it

john f Ubw

Problem with account

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So now after 8 days forgot it is telling me they have no record of me and your gambling history but I have proof first of all I screenshot everything second of all my bank account proves that I dealt with them so my next step since I am so frustrated I am taking this and reporting it to the State attorney general and also I have a friend in the media who's willing to help me spread it out all over the East Coast about borgata online gambling being a scam just to get honest people's money

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Loss:
$80

Preferred solution: Satisfied

User's recommendation: *** no

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