Boox
Boox Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Boox has 1.9 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Pay attention cause the customer service is terrible!", "Be aware that the customer service is terrible!".
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible customer service and they deny return!
PI bought the Note Air 2 on March 24th and received the device on April 10th. Since it arrived I noticed a lot of problems!
I couldnt connect to the WiFi properly (limited connection), I couldnt write by supporting my hand on the device, it doesn't write (even with the touch feature disabled), audio is not working, the charger is not working, the device is crashing all the time, couldnt sink with kindle, and others! I tried to contact the support but it is terrible - they have only email and take 2 days to answer back. I tried for two weeks to fix the problems but it didnt work. I sent the videos with the problems but they keep denying return.
I dont want it anymore.
I just want to return and have my money back. Serial Number 08272****B3681 Build Number
2021-04-08_15-02_3.1_9821c17 Order
#BOOXN5612EW
Preferred solution: Full refund
User's recommendation: Pay attention cause the customer service is terrible!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hyattsville, Maryland
Resolved: They are not accepting to return the device and my money!
Company fixed the issue and I have been provided with partial refund. The equipment had several problems, I recorded it to show them, even so, it was hard to return the equipment and they still charged me $80 to pay for the return. I definitely don't recommend it..
It couldnt connect to the WiFi properly (keep saying limited connection), I couldnt write by supporting my hand on the device, it doesn't write (even with the touch feature disabled), audio is not working, the charger is not working, the device is crashing all the time, I couldnt sink with the Kindle, and others! I tried to contact the support for two weeks but it is terrible - you need to wait 48h for one answer (imagine this for 10 problems). After two weeks trying to fix I dont want it anymore. I sent the videos showing that it is not working properly and they keep denying to return the device and my money.
Its abusive!
I dont want to fix anything anymore. Just my money back.
User's recommendation: Be aware that the customer service is terrible!
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.