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Bootz Industries

Bootz Industries

bootz.com
What is your customer experience with Bootz Industries?

Bootz Industries Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Bootz Industries has a 2.4 star rating from 5 reviews with mostly dissatisfied customers; complaints center on finish durability, damaged shipments, and poor refund/exchange responsiveness.

Key Takeaways for Future Customers

  • Check recent Bootz Industries reviews for recurring chip and finish issues before purchase.
  • Expect medium pricing but verify warranty and exchange/refund policies first.
  • Confirm installation requirements and drain compatibility to avoid installation delays.

Negative Feedback / Risk Areas

  • Frequent customer complaints about chipping, thin porcelain finish, rust, and damaged deliveries.
  • Reports of unsatisfactory handling of refunds, exchanges, and requests for on-site remedies.

Positive Feedback

Some customers praise appearance, touch-up kits, and reachable human customer service for repairs.

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Media from reviews

Bootz Industries - Damage product
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Show reviews that mention
service kit tub figure panels damage issue bathroom order thanks
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Tom E Xpd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I chipped my new tub

Updated by user Sep 24, 2023

I asked for a touch up bottle and didn’t receive it.

Original review Aug 25, 2023

They are sending a repair kit, I accidentally chipped the surface of the tub while painting my ceiling after installing unit. This company is the best. Highly recommend for their quality and service.

User's recommendation: Highly recommend

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Tom E Yph

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer no further questions service question

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Very pleased with the product , thanks for the touch up bottle. Nice to talk to a human being with out going thru 10 minutes of a computer system.

Preferred solution: Nothing

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Anne B Lxj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damage product

Contains 2 confidential files for company representatives

Our order was late and when we opened two panels are damaged. I tried to call to resolve issue and figure out what we need to do. We need to get out bathroom put back together as soon as possible

Preferred solution: Price reduction

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Melissa H Fuh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refusal of Company to offer any remedy

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AI Highlights
  • - I replaced the tub with a black porcelain shower pan.
  • - After four showers, color/texture washed away and Bootz won't proceed without more pics.
Bootz Industries - Refusal of Company to offer any remedy
Updated by user Sep 10, 2021

I also wrote BBB and they tried to get Bootz to honor their warranty but unsuccessful so I'm going another route and trying to inform anyone and everyone of what happened to me

Original review Aug 10, 2021

I purchased a black porcelain shower pan. Changed out a bathtub for this walk in shower in preparation for my deteriorating health.

During my fourth shower I noticed some of the color and texture seemed to have washed away.

I corresponded with Leann at Bootz and was told my pictures were not good enough and showed them nothing and they would not move forward without more pics. I explained my camera broke and I was dealing with lymphoma and couldn't send more pics.

I asked for a rep to be sent out and was told No. My pics very clearly show the issue so I'm not sure what is going on

Preferred solution: I would like what I paid for

User's recommendation: Absolutely do not purchase a Bootz product

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Anonymous
map-marker Colonia, New Jersey

Chip repair

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Bootz Industries - Chip repair

Porcelain finish on tub is very thin. Chips off very easily.

The tubs are crap. Spend a little more money and buy a quality tub from American Standard

User's recommendation: Do not buy a Bootz tub

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2 comments
Guest

Worst company ever

Melissa H Fuh

That company is a joke. Had very similar problem

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Kristy H Tol

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective Tub

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AI Highlights
  • - Bootz Aloha Tub installed.
  • - Customer was satisfied.
  • - Five imperfections rusted; Bootz refuses coverage; repair kit offered.
Bootz Industries - Defective Tub

I am a contractor and purchased a Bootz Aloha Tub at Home Depot. We installed it, the customer was satisfied.

Less than one week later, our customers called and they have about 5 small imperfections in the tub that are now rusty.

We now have to pay ourselves to remove and replace the tub and surround. Bootz Industries refuses to take responsibility and offered to send a repair kit because the damage is not covered.

Loss:
$5215

Preferred solution: I would like a new tub, surround and cost of labor as they will all need replaced

User's recommendation: Don't Buy These Products

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1 comment
Melissa H Fuh

I have no idea how they are still in business. I'm having to write the attorney general about my experience.

Anonymous
map-marker New York, New York

Installation

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Youve been very helpful

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Anonymous

Chip on tub

AI Highlights
  • - A chip appeared on the tub.
  • - We are both in our nineties, and heard something in the bathroom, but nothing dropped on the tub.
Bootz Industries - Chip on tub

We live in a housing complex for five years and chip has developed on tub we are both in our nineties and heard what we thought was something dropped in the bathroom and checking saw a chip on the tub and nothing had dropped on it

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3 comments
Guest

Good luck they don't stand behind their warranty

Guest

Chip in tub nothing dropped

Melissa H Fuh
reply icon Replying to comment of Guest-1894617

I've never seen where they have helped a customer but good luck. They are horrible

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Jennifer A Mpp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Slanting shower wall

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AI Highlights
  • - Bottom walls are angled, causing shadows and an unsafe feel.
  • - The top sticks out about 6 inches, making the space disorienting.

The design is terrible! The bottom half of the wall under the niche angles down &;; inward starting at the bottom of the niche all the way to the tub.

It's very noticeable & makes shadows with the lights on. When you sit to take a bath it feels like the top part of the wall is going to fall on you because the top sticks out a good 6 inches over the bottom :( It's almost disorienting moving in the shower or tub. Walls are supposed to be flat. Even with a niche or any type of shelf.

This is a unsafe & terrible design. I read reviews, watched videos & talked with the people at Home Depot several times before we purchased. Not 1 time did anyone, instructions on installation, guides or help say anything about the bottom half being installed properly with an angle!!! I would have found something else that didn't have angled walls!!

I can't wait to yank it out & spend more money to get the look Bootz promised with anything else before I get to dizzy & dent the already dented tub they sent as well! If you expect flat flush walls like an updated bathroom should be don't buy this one.

Pros:
  • Looks amazing in all selling pictures
Cons:
  • Finished product is not what it looked like when i bought it

Preferred solution: Let the company propose a solution

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1 comment
Melissa H Fuh

I haven't read a single review that Had a problem and Bootz actually made it right. There policy seems to be " fake warranty and never make things right"

Jackie w Gtp

None dont buy

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My bath tub is rusting

Preferred solution: Let the company propose a solution

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1 comment
Melissa H Fuh

Absolutely the worst company I've ever done business with

elaine h Ieb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I like the pan but have difficulty with fittings

AI Highlights
  • - Installing a Bootz shower pan; can't find a drain that sits level.
  • - Limited space between base/subfloor and plumbing; drains sit high.

Trying to install a Bootz shower pan. Can't find the appropriate shower drain to sit level in the opening.

We don't have a lot of space between the base/subfloor and the plumbing below. Most drains sit up too high.

Any suggestions?

Preferred solution: Provide better instructions with the product

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2 comments
Guest

Awful customer service

Melissa H Fuh

Don't buy from this company...terrible customer service

View more comments (1)
Angella Lpf

Defective product

AI Highlights
  • - Bootz bathtub bought from Home Depot in Garland, TX 3 years ago.
  • - There is a hole above the drain; contractor suspects fault and seeks resolution.
Bootz Industries - Defective product

I bought a bootz bathtub from Home Depot in Garland Texas three years ago had it installed by contractor it now has *** just above the drain. I contacted my contractor, and he asked me a series of questions IE is your faucet leaking, have you dropped something on that area ect ect.

He then came to the conclusion that maybe it was a faulty product. I'm not one to speculate I don't know. So I'm contacting you guys to maybe resolve this problem.

If you'd please contact me back and be greatly appreciated! Here's a photo the hole

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2 comments
Guest

Many defective products and they don't care

Melissa H Fuh

They won't admit any product of theirs has a flaw. They won't make it right either

View more comments (1)
Daniel L Arm

Chip on New Tub

AI Highlights
  • - On 02/14/2019 I bought a Mauicast tub.
  • - Delivered to the second floor, I opened the box and found a dime-sized chip.
  • - Photos attached.

On 02/14/2019 I purchased a Mauicast tub. I got it to my second floor, opened the box and found about a dime-size chip on the rear deck.

Attached are photos. /Users/dankeeney/Desktop/IMG_3147.jpg /Users/dankeeney/Desktop/IMG_3139.jpg /Users/dankeeney/Desktop/IMG_3142.jpg /Users/dankeeney/Desktop/IMG_3143 2.jpg /Users/dankeeney/Desktop/IMG_3144 2.jpg /Users/dankeeney/Desktop/IMG_3145.jpg

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1 comment
Melissa H Fuh

BOOTZ worst company ever. I am searching for others to join a class action filing against them

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