William B Ibc

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Verified Buyer
| map-marker Anaheim, California

Comp rooom

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Boomtown Casino Hotel - Comp rooom
Yes I was wondering if I can use my points that I have in Louisiana at your location there in Houma yes we live in Shreveport so I usually go there to gamble my first time out here at your facility
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Sharon P Bcf
map-marker Bossier City, Louisiana

Horrible!!

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Once the pandemic hit My status hit down all the money Ive spent Boomtown doesnt care no smiles ugh. Even the waitresses take an hour to bring or offer drinks I play without using the card it doesnt matter as rude as they are. I feel like Im treated like a step child from a mean ole step mother. All the offers I would receive I no longer get them!! because??? I dont know Look over my account I stayed At Boomtown more than frequently One the pa
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Loss:
$1000
Pros:
  • Leisure
Cons:
  • Not appreciating past and or present customer

Preferred solution: To appreciate me in up or down issues I’m still your customer it’s bad when I think about using mychoice card I will loose or not get my points Shaking my head!!!

User's recommendation: Once you can’t tip or play they don’t care anymore their or no smiles frees items it like when I stopped going a lot the staff and all stop meeting greetings no smiles the once manager had a repor with doesn’t talk I haven’t been asked to come back I play every week at the casino but I don’t use my choice card what’s the point my choice online greet me more than the real casino I am a loyal customer I am PISSED!!! Of course y’all wouldn’t give a fat rats s@!*t...

Raven L Mxl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wylie, Texas

Harassment

Hello, Im writing this email about a sexual harassment complaint I had at your casino in Bossier,La on 3/3/21. I can go more into detail with a phone call. My name is Raven Love Thank you.
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Preferred solution: Let the company propose a solution

Anonymous

Short Review on January 19, 2017

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What a joke their free play offer is misleading! First $25 on us, actually NO they say it will kick in once YOU lose the first $25. No it doesn't, if you win anything at all it is subtracted and you are unable to win anything. The players club did not explain that at all. Will never come back to that establishment again.
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Reason of review:
Problems with payment
Anonymous
map-marker Carson City, Nevada

Review about Security from Carson City, Nevada

The security is a bunch of thug thiefs liars
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Reason of review:
Poor customer service
Anonymous
map-marker Fremont, California

Staff Review

Security at boomtown act like gustapo
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Reason of review:
Poor customer service
Anonymous
map-marker Belle Chasse, Louisiana

Employee Review

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Sharon Guillot that is a cocktail waitress is working.at Harrahs New.Orleans after stealing from boomtown. What kind of background check does your casino do. Pit Boss Boomtown.
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Reason of review:
Poor customer service

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