New Reviewer

Comp rooom

5.0
Boomtown Casino Hotel - Comp rooom
Yes I was wondering if I can use my points that I have in Louisiana at your location there in Houma yes we live in Shreveport so I usually go there to gamble my first time out here at your facility
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#2973494 Review #2973494 is a subjective opinion of poster.
Location
Anaheim, California
New Reviewer

Horrible!!

1.6
Once the pandemic hit My status hit down all the money Ive spent Boomtown doesnt care no smiles ugh. Even the waitresses take an hour to bring or offer drinks I play without using the card it doesnt matter as rude as they are. I feel like Im treated like a step child from a mean ole step mother. All the offers I would receive I no longer get them!! because??? I dont know Look over my account I stayed At Boomtown more than frequently One the pa

User's recommendation: Once you can’t tip or play they don’t care anymore their or no smiles frees items it like when I stopped going a lot the staff and all stop meeting greetings no smiles the once manager had a repor with doesn’t talk I haven’t been asked to come back I play every week at the casino but I don’t use my choice card what’s the point my choice online greet me more than the real casino I am a loyal customer I am PISSED!!! Of course y’all wouldn’t give a fat rats s@!*t...

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#2629867 Review #2629867 is a subjective opinion of poster.
Location
Bossier City, Louisiana
Pros
  • Leisure
Cons
  • Not appreciating past and or present customer
Loss
$1000
Preferred solution
To appreciate me in up or down issues I’m still your customer it’s bad when I think about using mychoice card I will loose or not get my points Shaking my head!!!

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Verified Reviewer New Reviewer

Harassment

Hello, Im writing this email about a sexual harassment complaint I had at your casino in Bossier,La on 3/3/21. I can go more into detail with a phone call. My name is Raven Love Thank you.
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#2444000 Review #2444000 is a subjective opinion of poster.
Location
Wylie, Texas
Preferred solution
Let the company propose a solution

Short Review on January 19, 2017

1.3
What a joke their free play offer is misleading! First $25 on us, actually NO they say it will kick in once YOU lose the first $25. No it doesn't, if you win anything at all it is subtracted and you are unable to win anything. The players club did not explain that at all. Will never come back to that establishment again.
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#994038 Review #994038 is a subjective opinion of poster.
Reason of review
Problems with payment

Review about Security from Carson City, Nevada

The security is a bunch of thug thiefs liars
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#650020 Review #650020 is a subjective opinion of poster.
Location
Carson City, Nevada
Reason of review
Poor customer service

Staff Review

Security at boomtown act like gustapo
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#649631 Review #649631 is a subjective opinion of poster.
Location
Fremont, California
Reason of review
Poor customer service

Employee Review

5.0