Boombah

I just went through the same issue with my daughter's Super Bat Pack. She loves the bag and when she got it for Christmas, the first thing we did was have her name embroidered on the front panel.

When she recently made All Stars she wanted to have the team logo embroidered on a new front panel. But a call to Boombah quickly squashed that idea.

Frustration and disappointment aside, it seems like lost revenue for Boombah, which doesn't make good business sense. Extra front panels could be sold as an accessory and based on the comments below, there is clearly a market for them.

I guess Boombah's approach is to hope the customer will simply buy a new bag for $70. Well, I'm not going to do that. And I will have to seriously consider weather I will buy another bag from Boombah when that time comes again.

THE WORST COMPANY IN REFUND / RETURN POLICIES.

FIRST AND LAST PURCHASE. I PAY $19.33 AND CREDIT WAS $4.75 (THEIR SHOES RUN MORE SMALL THAN REGULAR SIZES) I JUST WANTED OTHER SIZE, NO MONEY BACK.

AMAZON THE BEST CUSTOMER SERVICE..... NEXT TIME BEFORE PURCHASE, I READ (YELP) REVIEWS AND MAYBE AFTER READ THE COMPANY RETURN POLICIES. YOU PAY $7.99 FOR THE SHIPPING (SEND THE COMPANY TO YOU) AND YOU PAY $5.99 FOR THE SHIPPING (SEND THE PRODUCT BACK TO COMPANY) SORRY I SPEAK A LITTLE ENGLISH...

BOOMBAH THE WORST CUSTOMER SERVICE OVER THE EARTH. WHEN YOU CALL, THEY DO NOT OFFER YOU SOLUTION AND SAY THAT YOUR SYSTEM DOES NOT PROVIDE FOR CHANGES IN MERCHANDISE.

I outfitted our entire team with new Boombah bags and helmets. The embroiderer made a mistake and I called Boombah to order a replacement pocket cover.

Much to my surprise, they informed me they do not carry replacement pocket covers for that bag and my only option was to reorder a new bag. Their excuse was that the pockets would not fit other bags, but that makes no sense because the first thing anyone does is take all the pockets to the embroiderer and put them on the bags when they are finished, having no idea which bag they originally came from. I like the looks of their products, but should have paid more attention to the negative reviews.

Now I am stuck with a perfectly good bag I can't use and have to decide whether to place an additional order. Shame on them.

I've been in contact with Boombah 6 months to get additional jackets to match jackets that we purchased before. Jackets are backordered.

Noone can tell me when the back ordered jackets will be in so I can buy more. Really? You can't tell me when YOUR JACKETS will be in stock? C.S.

Rep emailed me an order estimate, then it expired (because they have none in stock to buy), so she sent me another estimate, and the cost went up.. AND THEY STILL DIDN'T EVEN HAVE THE PRODUCT IN STOCK FOR PURCHASE. I then get an email that they expect jackets to be in, in 2 weeks. A month later, a new C.S Rep tells me they have no idea when they will be in, and probably should find something else.

Oh I will, but not from Boombah. NEVER EVER WILL I DO BUSINESS AGAIN.

I coach a 12U travel team. I decided to cut costs for everyone and recycle last years 12U Boombah bags to save everyone money.

I emailed Boombah about replacement panels which I offered to pay for. Their response was they are not available to order panels from their manufacturer. They also stated the panels may not fit correctly. I'm going to call BS on both counts.

When the old 12U coach had the panels embroidered he didn't mark which panel came off which bag, and guess what when he had the panels embroidered they fit exact. I see how Boombah works they want you to drop $70 on a new bag instead of offering an ounce of customer service. It's not a big deal I'll just take all the panels off.

I ordered Demarini bags for my team last year had a couple issues and they were more than willing to make everything right. One thing for certain I'll never order anything from Boombah again!

Just a horrible experience all the way around. Ordered custom jerseys for my team and spent $900.00.

Jerseys came and literally every single one was tight on all the guys. Boombah response was "Our measurements are on the website". What a crock, if your measurements aren't a typical size we have here in America then there should be some warning instead of hiding behind this load of ***. To top it off all the guys bought pants and again every single one of them were too small and you end up spending money shipping items back and forth.

35 dollar pair of pants have doubled in price with shipping by the time I got the right pair. How do you argue with pant sizes?

38 inches is 38 inches! Just stay away from this company it only leads to frustration and wasted money.

Paid over $1200 for 11 baseball jerseys. The day before my order was supposed to ship I got a call saying they RAN OUT OF PANTS FOR MY ORDER and had to order more, which would take about a week.

FINALLY I received an email saying my order had shipped. It's been three days, I just tried to track it on UPS and the order has not even been shipped yet. So here I am, 3 weeks into the 8 week season, out $1200, make multiple phone calls and still do not have uniforms for my team. Absolutely ridiculous!

And they refused to refund me anything for this HUGE inconvenience.

I do not recommend buying anything from this company! Our team planned to order customer warm ups and matching bag, but there's not chance whatsoever I'll spend another penny with this company.

I have placed softball orders from this company and a few t shirt orders too. Everything runs small and most of the time if I buy clearance it isn't worth sending back.

I just take it to resale and get a portion of my money back. When Boombah expanded to volleyball products and I saw a package deal for shoes, bag and knee pads I thought I would give it a try. WARNING to all volleyball parents out there. If it seems to good to be true it probably is AND order from a reputable volleyball company like Mizuno or someone who will stand behind their products and returns.

The website wouldn't allow you to add the package. I submitted the code and it did not calculate correctly. I was told that although it says KneePAD and not PADS that it was a set. If you did through the description you can find it says sold in set but the photo is not a set nor the wording.

Anyhow, my daughter put the advanced set together and says she doesn't feel comfortable wearing it. There is no flap to hold the green pad in the sleeve. And if she slid she is afraid it would move and come out. I tend to agree it is not a great design.

Now I have 2 of these poorly designed sets for a incorrect price.

I would pay an ungodly amount to return them. I will make sure that although I 'shared' this 'sale' with the team that I will swiftly 'share' my poor experience and even worse customer service experience with the team also.

I've communicated with several "sales" associates trying to place a team order for custom uniforms and it's been ***. I was having technical issues with the uniform builder and was told i had to use Google chrome so i did that.

Same issues. I was then told it sometimes doesn't work with mobile. Really? Wow.

Allot of not knowing how to help your costumers i see. I was also told i couldn't place an order until i went through a cpu or laptop. I did that. Same issue.

Waited 20 minutes for my order to process and it never did. Called back and was told it was my Wi-Fi, data service, whatever, and was told i couldn't get an estimate e.t.a on order until I PAID IN FULL and at that point it would be 2-4 days AFTER i paid before I'd get a date. Ummmm... Anyone that's ever ordered for teams knows how important those e.t.a dates are.

Little to no conversation was had without the order being PAID IN FULL. So, poor I.T, poor customer service, ridiculous how only certain devices and browser's can access the website features.

Discrepancies on price per and ink policy. If you're looking for easy and helpful I'd recommend another company that's been doing custom longer with more of a user friendly customer service and website.