Jose G Bdd

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Reservation

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Booksi - Reservation
Booksi - Reservation - Image 2

I was contacted by a Booksi representative back in March 25,2024 about a promotion they were selling. 5 nights, 6 days at Secrets Bahia Mita Surf and Spa resort in Puerto Vallarta Mexico.

On this date 5/14/2024, l tried to book for next year 5/14-5/19/2024 and was told I had to pay an additional $800.00 in order to have the reservation honored. The reason they gave, is the hotel became a luxury hotel so they could no longer honor the contract they sold me, which I payed at the moment I received the offer.

Buyer be wear of Booksi and their policies. I canceled a vacation which I had scheduled for that time frame in order to take this vacation package before I forgot and it expired. So as a customer in good standing's, Booksi did not honor the vacation package I purchased.

The least they should have done was pay the difference, because as a business, you should expect loses because of unforeseen circumstances, or at the very least, come to a happy median with the customer.

They did not attempted to fix the issue other than attempting to put me in a hotel I did not pay for, or give me a refund. Be careful with business like Booksi, they don't care about their customers.

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User's recommendation: Make certain what you pay for is honored before you pay for it. They are not honorable.

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