Bookshop org
Bookshop org Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bookshop org has 2.2 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
40% of users would likely recommend Bookshop org to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Customer service is excellent would recommend this business.", "Stay away!", "Always question delivery dates and, if they are missed, and no explanation has been sent to you from the company, contact them immediately!", "Go elsewhere.", "Do not order from this company, Bookshop.org because you can’t get a response or help!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bookshop org has 2.2 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
40% of users would likely recommend Bookshop org to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Customer service is excellent would recommend this business.", "Stay away!", "Always question delivery dates and, if they are missed, and no explanation has been sent to you from the company, contact them immediately!", "Go elsewhere.", "Do not order from this company, Bookshop.org because you can’t get a response or help!".
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cherry Hill, New Jersey
Very poor service
Bookshop.org locked me out of my account and made it impossible to resolve. They never responded to me.
Homestead, Florida
About my books
i cannot add my books on the bookshops still not able to unload my books. i want my book on you bookshelf
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Ohio
Request information
The response to my inquiry was prompt, thorough, and courteous. My problem got resolved promptly.
I needed to change my order and was assisted promptly and courteously.
User's recommendation: Customer service is excellent would recommend this business.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Walled Lake, Michigan
Lost order
Ordered a book in December. My wife also ordered a book in December.
Neither book has arrived.
Bookshop.org can't be reached by phone. Unluckily, the emails w/ our tracking & order numbers have vanished, but suppliers can always find them IF YOU CAN TALK TO A LIVE REPRESENTATIVE.
Brooklyn, New York
No way to cancel a duplicate oder
I ordered books as a gift and the card they had on file was expired. I thought the order would NOT go through, but saw that it had via my credit card company.
I'd ordered a second set of books using a viable card. I tried to cancel the first order -- to no avail. Both orders are being sent out. Bookshop.org has no way to contact them to cancel an order, which is pretty infuriating.
Now the person receiving the gift books will have to deal with returning them. And Bookshop.org does not make that easy.
Roswell, New Mexico
Lost books/unacceptable service!
They really don't care about the consumer.. I did get my money back the same day the book finally came.
I sent it back and willuse Amaon next time. This company is not equipped to handle orders!
I purchased these book on the 25th of June 2024 and they have never arrived. I want my money back on my debit card ASAP!
Barry Zuckerman
User's recommendation: Stay away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bridgeport, Ohio
My wife ordered a book on February 19th and was told it would be delivered on March 2nd. She never received the book.
I, her husband of almost 50 years, got involved when she said that the book had not arrived! Therefore, I got involved and tried to find a phone number for the company, Bookshop.com, on their website.
It was not listed.
The reason that I got involved was that we have had a series of health issues. Me, a Marine Corps disabled veteran dealing with cancer and my wife with trauma and heart issues stemming from that.
Feeling that the organization was a scam, which I found out that my adult children use them all the time without issue, I was frustrated with no phone number listed. I turned to Pissed Consumer, for help and they provide the phone number which I am thankful for.
Bookshop contacted me on March 14th, the day after I called and offered a refund, which my wife wanted and she accepted the refund with apologies from the company. They said that it must have gotten lost in the transfer from UPS to the USPS.
I have NEVER heard of such a thing. Why didnt they have UPS, an extremely reputable company, deliver the book, instead of passing it off to the USPS, another reputable company? I have never heard of such a thing. Im not stupid, Im an Engineer and ran a small family business for over 30, now closed, and Ive never heard of any delivery being made that way!
Use one or the other, but, never both! I tend to think more practical, professional, and in more straight lines!
Why add a chance for a product to get lost in the system! The organizations they say they used are both very reliable, not perfect, and were capable of preforming the task at hand!
My recommendation to them was, to provide a phone number on the website, as, senior citizens would rather speak to someone, rather than use the internet!
User's recommendation: Always question delivery dates and, if they are missed, and no explanation has been sent to you from the company, contact them immediately!
Madison, Mississippi
I sent a gift certificate to an inactive email. Can’t figure out how to get it to the correct email.
Want help with getting a gift certificate to the correct email address. Sent to an inactive one by mistake.
The recipient has yet to get her $75 gift. Cant get a hold of anyone to help me!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Doylestown, Pennsylvania
Dispute credit card charge
More hoops to jump through than circus dog act when a human could answer the frigging phone.
I found a charge on my Visa bill from book shop and I never bought anything from them.
I preordered Dr Gregers book and unless he contracted with them I am clueless why they billed me. But since I cant TALK to anyone, who knows?
User's recommendation: Go elsewhere.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manchester, New Hampshire
I bought a book on Amazon full price but get a used book
This company is listed as the seller on my order page on Amazon. However, the listing shows Amazon as seller.
Therefore, I bought a new book from Amazon for 24.99, at least I thought I did. I realized this only because the person who boxed the book included a sales receipt from goodwill for this book and paid 1.99!!!
It's used and worn. WHAT!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBook not delivered
i ordered this troubled ground by les carroll and i never recieved it can you tell me why.I ordered it a month ago.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Flanders, Connecticut
Want to cancel a backorder book ASAP
I ordered a book, Nineteen Letters by Jodi Perry ordered on3/14/2023. Bookshop.org said I could cancel the back order, as they dont know when it will arrive.
Order # R54422****. I am very upset because I dont want this book charged to my Credit Card. I get text messages that are giving me the run around. A person named Will H, a fulfillment coordinator said he will cancel the back order and process a refund to me by a text.
So I tried to send a text back to have him do this, but it wouldnt go through!! I am so frustrated right now!
Someone needs to give an answer. Either by text or call that that will cancel order or I will call B BB.!
User's recommendation: Do not order from this company, Bookshop.org because you can’t get a response or help!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Delayed order
I have not received my order.
What happened to it?
I have not received any info as to
When I can expect to receive my
Book order.
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