Bookshop org Reviews
Bookshop org Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bookshop org reviews show a 2.6 star rating from 10 reviews, with 40% of users likely to recommend. Consumers are mostly neutral and rating distribution skews unfavorable.
Key Takeaways for Future Customers
- Expect diverse product selection and medium price level.
- Watch for missing delivery or delayed orders and confirm tracking.
- Keep records of order numbers and confirmation emails.
Negative Feedback / Risk Areas
- Frequent customer complaints about delivery failures and lost orders.
- Reports of no confirmation emails, account lockouts, and poor customer service.
- Problems with refunds, exchanges, cancellations, and billing disputes.
Positive Feedback
Some reviewers praise prompt, courteous support and successful resolutions when reachable.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bookshop org reviews show a 2.6 star rating from 10 reviews, with 40% of users likely to recommend. Consumers are mostly neutral and rating distribution skews unfavorable.
Key Takeaways for Future Customers
- Expect diverse product selection and medium price level.
- Watch for missing delivery or delayed orders and confirm tracking.
- Keep records of order numbers and confirmation emails.
Negative Feedback / Risk Areas
- Frequent customer complaints about delivery failures and lost orders.
- Reports of no confirmation emails, account lockouts, and poor customer service.
- Problems with refunds, exchanges, cancellations, and billing disputes.
Positive Feedback
Some reviewers praise prompt, courteous support and successful resolutions when reachable.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rochester, New York
Resolved: Incomplete communication.
I heard from my friend that the gift I sent was, in fact, received by her though I never received any email verification of my purchase, charge, or if the gift had been sent.
Though happily my gift purchase was sent and received in a timely manner, I, the purchaser, was sent no communication by email verifying my purchase w order number, a charge notification, or any verification of the gift being sent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fargo, North Dakota
Independent bookstore wants to sell online
Id really want to talk to a service representative about the beginning process of e-commerce. Please
Preferred solution: A human representative
New Rochelle, New York
Missing order that is claiming it’s been delivered
- - Paid for expedited delivery; the books were not delivered.
- - Delivery claims to 409 Beechmont Place, which does not exist; please assist.
Got message books had been dellvered they had not. Paid extra for speedy delivery- where are my book?
Order #
Order #: R31412**** | Order date: Aug 1, 2026. Email says they were delivered to 409 Beechmont place. There is no such address. I am on 409 Beechmont Drive.
I certainly dont wanna spend money to search for them. How do I get the books I have paid for thank you.
Preferred solution: Deliver product or service ordered
User's recommendation: At the moment, my recommendation is nonexistent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Valencia, California
Order review
I actually ordered through their partner company. Things went extremely for it and the communication happened with them happened the next following business day when they sent me an email. Their suggestion to me was to either reach back out to them or another company.
The product I ordered hopefully should arrive soon.
Philadelphia, Pennsylvania
I just placed an order and it disappeared without any confirmation number or email
I had to leave a message, but I had no confirmation number as it disappeared after I clicked place the order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy book order has not been received yet.
My order placed on 12/03/25, Order# R77353****. Will I receive this order soon, or should I cancel the order and start over?
User's recommendation: Purchase books from another distributor.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Very poor service
Bookshop.org locked me out of my account and made it impossible to resolve. They never responded to me.
Bought an e-gift card but not delivered
I bought an e-gift card on August 7 but it has not been delivered. I gave my email too and they were supposed to send a notification to my email too
Homestead, Florida
About my books
i cannot add my books on the bookshops still not able to unload my books. i want my book on you bookshelf
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest information
The response to my inquiry was prompt, thorough, and courteous. My problem got resolved promptly.
I needed to change my order and was assisted promptly and courteously.
User's recommendation: Customer service is excellent would recommend this business.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost order
- - December orders; neither book has arrived.
- - Phone support unavailable; tracking emails vanished; suppliers can locate them with a live rep.
Ordered a book in December. My wife also ordered a book in December.
Neither book has arrived.
Bookshop.org can't be reached by phone. Unluckily, the emails w/ our tracking & order numbers have vanished, but suppliers can always find them IF YOU CAN TALK TO A LIVE REPRESENTATIVE.
Brooklyn, New York
No way to cancel a duplicate oder
- - Gift order with expired card processed; second order with valid card.
- - No way to cancel; both orders shipping; returns needed.
I ordered books as a gift and the card they had on file was expired. I thought the order would NOT go through, but saw that it had via my credit card company.
I'd ordered a second set of books using a viable card. I tried to cancel the first order -- to no avail. Both orders are being sent out. Bookshop.org has no way to contact them to cancel an order, which is pretty infuriating.
Now the person receiving the gift books will have to deal with returning them. And Bookshop.org does not make that easy.
Roswell, New Mexico
Lost books/unacceptable service!
They really don't care about the consumer.. I did get my money back the same day the book finally came.
I sent it back and willuse Amaon next time. This company is not equipped to handle orders!
I purchased these book on the 25th of June 2024 and they have never arrived. I want my money back on my debit card ASAP!
Barry Zuckerman
User's recommendation: Stay away!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy wife ordered a book on February 19th and was told it would be delivered on March 2nd. She never received the book.
- - No phone number listed for Bookshop.com, so help was sought.
- - Bookshop offered a refund on Mar 14; wife accepted.
- - Refund due to loss in UPS to USPS transfer.
I, her husband of almost 50 years, got involved when she said that the book had not arrived! Therefore, I got involved and tried to find a phone number for the company, Bookshop.com, on their website.
It was not listed.
The reason that I got involved was that we have had a series of health issues. Me, a Marine Corps disabled veteran dealing with cancer and my wife with trauma and heart issues stemming from that.
Feeling that the organization was a scam, which I found out that my adult children use them all the time without issue, I was frustrated with no phone number listed. I turned to Pissed Consumer, for help and they provide the phone number which I am thankful for.
Bookshop contacted me on March 14th, the day after I called and offered a refund, which my wife wanted and she accepted the refund with apologies from the company. They said that it must have gotten lost in the transfer from UPS to the USPS.
I have NEVER heard of such a thing. Why didnt they have UPS, an extremely reputable company, deliver the book, instead of passing it off to the USPS, another reputable company? I have never heard of such a thing. Im not stupid, Im an Engineer and ran a small family business for over 30, now closed, and Ive never heard of any delivery being made that way!
Use one or the other, but, never both! I tend to think more practical, professional, and in more straight lines!
Why add a chance for a product to get lost in the system! The organizations they say they used are both very reliable, not perfect, and were capable of preforming the task at hand!
My recommendation to them was, to provide a phone number on the website, as, senior citizens would rather speak to someone, rather than use the internet!
User's recommendation: Always question delivery dates and, if they are missed, and no explanation has been sent to you from the company, contact them immediately!
Madison, Mississippi
I sent a gift certificate to an inactive email. Can’t figure out how to get it to the correct email.
Want help with getting a gift certificate to the correct email address. Sent to an inactive one by mistake.
The recipient has yet to get her $75 gift. Cant get a hold of anyone to help me!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute credit card charge
- - Hard to reach customer support.
- - Unrecognized Visa charge from a book shop.
- - Preordered Dr Gregers' book and was billed; no contact option.
More hoops to jump through than circus dog act when a human could answer the frigging phone.
I found a charge on my Visa bill from book shop and I never bought anything from them.
I preordered Dr Gregers book and unless he contracted with them I am clueless why they billed me. But since I cant TALK to anyone, who knows?
User's recommendation: Go elsewhere.
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