Tanya M Vjd

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Purchased Gift Subscription but wasnt sent to me

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Books A Trillion - Purchased Gift Subscription but wasnt sent to me

Yesterday morning, I purchased a gift subscription to Books a Trillion for my daughter. I received an email saying that I would soon receive an email with instructions on how to send it to the recipient but I still have not received it and I cannot get a response from their help center.

I have contacted them numerous times and still haven't been able to pass the gift on.

It has now been almost a week. I cannot get a response or refund.

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Loss:
$50
Cons:
  • Horrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Do not purchase a gift subscription

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