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I ordered String Theory about a week before Christmas and their website said "in stock. will take an extra week for delivery." That sounded good. Fast forward two weeks and it still hadn't shipped. After several attempts to contact Customer Support (it was like...
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It was terrible. I bought a book and then noticed they didn't take the 20 percent off. On the sticker it advertised the discount. I went back to almost empty store and asked for the discount. A very rude lady called the manager over and he acted like he was returning...
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Terrible company. Worst customer service. Good luck getting anyone in the company to even be able to find an email complaint much less to help. Treated horribly at a BAM location and could not seem to find anyone in the company that cared. And the discount prices with...
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Short Review for November 17, 2016

#956945
DO NOT SHOP HERE. THEY WILL JUST KEEP YOUR MONEY!!!!! I placed an order that was supposed to be shipped by today, it still isn't shipped and the order will not get here in time. The item is non refundable, and so they're telling me I can't cancel it, can't return it, and can't get my money back. STAY AWAY!! Stick to Amazon
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Books A Million Subscription Review

#926861
1.0
Selling magazine subscriptions to minors!!! Auto debit on a teen account. Extremely unethical business practice!
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Books A Million Customer Care Review

#887808
They never have anything your looking for and most books there are like 40 years old and if ask them to see if the book your looking for is in the back 30 mins later they come and say idk..... thats terrible customer service dont go to governors crossing in sevierville
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Short Review for June 19, 2016

#868300
2.4
I was just in books a million. Had a coupon on my phone that was not expired they could not get it to work so they wouldn't honor it
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This has got to be one of the shadiest businesses I have ever tried to purchase from. You look up a book, check online to see if they have it in the store, see that it is $19.99 and the store has it. Once you get to the store the book is $30.00 -- that is $10 higher...
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Anonymous

Anonymous I wouldn't even mind paying a few more bucks for the product IF the customer service was good or if they at least cared. I'm going to build signs and tell everyone I know how ...

I placed an online order on Dec. 9, I recieved it on Dec. 19, guess what? Yep did not receive the items I ordered, instead I recieved children's books!! Contacted customer service and they said they would rush ship me out my original order of 2 audio books. Dec. 22, no...
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2.4
Product
I didn't like
  • Poor customer service
  • Poor shipping procecures
#978027
Reply to reviews
BAM charged our bank account twice for $25 each, stating a membership renewal. Let me restate. An UNWANTED membership renewal. They asked if we wanted to renew at the store & we said no. We got no notices of renewal by e-mail, phone, nothing. So now, in December, our...
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Anonymous

Anonymous This exact thing just happened to me. An unwanted renewal and charged my account twice on a Sunday.

I enjoy your new location at Conway, but you people really need to reconsider the sales pressure at the checkout counters. If a person says they don't want to join you need to respect it and complete the transaction without badgering the customer as if he were on a...
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Anonymous

Tapioca If you'd pay good money for a peaceful transaction...then you should seriously invest that money in a BAM membership card! Did you know you save 10% your entire in-store purch...

BAM with no authorization, no email, no text message, no phone call renewed my membership here in the month of December. Now the fact they did so with no prior warning was bad enough; however, the did a pre-authorization for 25.00 and then charged me card 25.00! My...
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Anonymous

Anonymous That happened to me too on Feb 4th, 2017. I can't believe they just do this. I never said they could do that. I did get bank to put my money back today. I will never go ther...

12Dec2016 at 230pm. Well I have resided with my family in Waldorf for 8 years and have been a regular at the bookstore before it was Bam. Today the customer service truly shocked me. I had went with some relatives to Freds sporting goods gun range prior to arriving at...
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Anonymous

Anonymous I am terribly sorry for your horrible experience. I regret that a BAM treated you with such regard and lack of respect. I work at one of the BAMs on Alabama. I just wanted to ...

Contact Books A Million

Headquarters Address:
Customer Support, Booksamillion.com
402 Industrial Lane
Birmingham, AL 35211
Phone:
(800) 201-3550
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Companies similar to Books A Million

I am a member of the Books-A-Million Millionaire's Club. On November 11th I bought approximately a $120 worth of books from the books of million in York Pennsylvania. On November 14th I received a coupon in the mail for 20% off my purchase, that had expired. It was...
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