Jane R Oxk

Cancellation

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I thought I was going through the hotel directly and not booking online. I was charged $70 in fees.

NON-REFUNDABLE. Not acceptable and I will NEVER use this or Expedia ever again!!!

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Loss:
$70
Cons:
  • Fees

Preferred solution: Full refund

User's recommendation: Go directly to hotel!

Tekesha Zvr
map-marker Los Angeles, California

Billed incorrectly

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Somehow I had two reservations with the AC

Marriott on Maui I also had a reservation for the same night at the Marriott. Welles Beach hotel.

I cancelled the AC reservations,but were still charged more than $800. I do not want to redeem the charge in exchange for a room. I want my money refunded. Im

Over 80 years old .

There were two or three different Marriotts in Weilea.

I stayed at the beach resort and do not want to pay this charge as I was not staying with you. I was in another Marriott.

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User's recommendation: Do not stay at the AC as they will steal from you.

Harry R Tla

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Verified Reviewer

To cancel a reservation

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Cancel a reservation for 9/24 arrival at Comfort Suites, Evergreen, Colorado. We are unable to travel.

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Preferred solution: Full refund

Anonymous
map-marker Dallas, Georgia

Overcharge

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BookOnline - Overcharge

Overcharge on hotel bill: Hotel $368.38

Bookonline $1,856.34 Tried to resolve issue and hotel couldnt help since I went through a third party Bookonline. After several attempts to contact only results were frustration and disappointment.

Information on how to contact customer service was like being on a merry go round. Cant adjust payment because Bookonline has to submit correction. The $1487.96 may not matter to them but its a whole paycheck for me. A lot to pay for learning a lesson.

Really like to fine 0 stars. Sad when companies dont care about customers.

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User's recommendation: Don’t use

Lillian P Mry

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Overcharge

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BookOnline - Overcharge

Hotel charge at time of check out $368.38

Charge from bookonline $ 1,856.34

Abundant times trying to contact a person at bookonline have been frustrating and unsuccessful. Loan from Affirm can only be adjusted through bookonline.

The overcharge $1,487.96 is a must be resolved issue. Please respond!!

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Loss:
$1487
Pros:
  • Easy to make reservations
Cons:
  • Impossible to contact when there are issues to address

Preferred solution: Price reduction

User's recommendation: Read and check all information

Travel Expert Talks

How to Travel Safely During the Pandemic

Apr 2, 2021

Do you plan a trip? Uncover top travel tips during the pandemic. In this video interview, Latifah Al-Hazza, a co-founder of Femscape Sojourns and a travel journalist, explains how to safely book a trip online, how to avoid unexpected situations during travel, and what to do if your trip was canceled.

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Latifah Al-Hazza
Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

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