Patti P Jcq

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Verified Reviewer

Cancel a reservation that was on accident

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I thought I was on the hotels website when basically this company hijacked you and sent you to their website then I thought I was making a reservation. This company immediately took the entire amount out of my checking account when I called and canceled within 10 minutes.

They told me that they could only give me everything except for one night stay back because They were entitled to that for a cancellation fee.

When I tried calling twice to cancel my reservation, it just dropped the call then when I tried calling four different times to speak to an operator it just dropped the call making it nearly impossible to speak to someone. They are basically using trickery to take peoples money!!

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Loss:
$204
Cons:
  • Everything about this company

Preferred solution: Full refund

User's recommendation: Do not ever use this company!!

Patti P Jcq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Cancel a reservation that was on accident

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This company basically high jacks you from what you believe to be a hotel sight!! Once you make your reservation they immediately take the money for the entire stay out of your account!

Even if you cancel within 10 minutes they claim they are entitled to a one night stay cost for the cancellation fee!! They basically trick you into thinking youre booking within the hotel!! Terrible company!

Making money by tricking people! When I called to cancel it would abruptly disconnect before I could get through the process and did the same thing if I tried connecting to an operator!!

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User's recommendation: Do not ever use this company!!

Shanesha Cmt

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Verified Reviewer
| map-marker Jacksonville, Florida

Refund

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Have a real customer support number . I can reach no one regarding my problem's.i am getting no where

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User's recommendation: Stay away

Anonymous
map-marker Las Vegas, Nevada

Overcharged

I was overcharged. Online said 99$ plus tax but then charged me trip protection when i am traveling and on my way there!

The difference is 40.78 and want a refund. Ive called 6 times and just hangs up on me.

Please refund so i don't have to dispute with bank. Thank you

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User's recommendation: Don't book through their site. RIPOFF

Michelle C Uhr

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Verified Reviewer

Refund

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I've been waiting for someone to contact me for over three weeks. They keep telling me they've sent out an escalation ticket. Still, there is no response.

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Loss:
$441
Cons:
  • No response from company

Preferred solution: Full refund

Resolved
Jarvis M Ccu

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Verified Reviewer

Resolved: Hotel Reservation was not placed for Jarvis Murray an Officer at Los Angeles Dept of Transportation

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Updated by user Oct 07, 2024

Company fixed the issue and I have been provided with apology. Cancelled the reservation

Original review Sep 05, 2024
I called directly Westin Hotel at Fort Lauderdale at Florida to place a reservation however it went directly to BookOnline, thinking I was talking to the reservation dept of the Hotel and placed a reservation, now I found out it was booked through a 3rd party. I called and emailed yet no positive response was provided.

I waited for more than 30 minutes on the phone and no one answered. You are the worst travel booking company and will spread around how you do business.

I will call the credit card company not to pay the charges. THIS IS A SCAM.
Maria T Valdez
Department of Transportation
City of Los Angeles
View full review
Cons:
  • Bad business for scamming

Preferred solution: To Cancel reservation and not to be charged for their scam

User's recommendation: Verify the company first if you are calling for reservation if it is legitimate

Matthew E Pqr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Overcharged and then denied a refund

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Contains 1 confidential file for company representatives

I realized that I was charged roughly double the price to book a hotel room. I cancelled within the cancellation window and booked directly with the hotel.

When I went to get a refund they told me they would issue a voucher instead.

When I argued with them the email went dead and I never heard back from them.

They also design their SEO and website to appear to be the official booking site for the hotel in question. They design it to fool customers who don't know to check the URL/domain of the website they are using.

View full review
Loss:
$310
Cons:
  • Huge fees
  • Deceptive business practices

Preferred solution: Full refund

User's recommendation: Avoid at all costs

Jolene S Rym

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Verified Reviewer

Refund

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Updated by user Sep 12, 2024

It was very negative. They didn't do anything to assist until I reached out to you.

They kept telling me the same thing; "it's being escalated". They told me that for a month.

Original review Sep 06, 2024

I have been reaching out since August 3rd. I revised my reservation and am due a refund.

I have spoken with Kelly, Sebastian, Jose, Yvonne, and Sebastian again. I keep being dismissed and told that my inquiry has been escalated.

This is not how business is conducted. Please reach out and provide evidence of my refund.

View full review
Loss:
$317
Cons:
  • Customer service is substandard

Preferred solution: Partial refund - reservations changed.

Jane R Oxk

Cancellation

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I thought I was going through the hotel directly and not booking online. I was charged $70 in fees.

NON-REFUNDABLE. Not acceptable and I will NEVER use this or Expedia ever again!!!

View full review
Loss:
$70
Cons:
  • Fees

Preferred solution: Full refund

User's recommendation: Go directly to hotel!

Tekesha Zvr
map-marker Los Angeles, California

Billed incorrectly

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Somehow I had two reservations with the AC

Marriott on Maui I also had a reservation for the same night at the Marriott. Welles Beach hotel.

I cancelled the AC reservations,but were still charged more than $800. I do not want to redeem the charge in exchange for a room. I want my money refunded. Im

Over 80 years old .

There were two or three different Marriotts in Weilea.

I stayed at the beach resort and do not want to pay this charge as I was not staying with you. I was in another Marriott.

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User's recommendation: Do not stay at the AC as they will steal from you.

Harry R Tla

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Verified Reviewer

To cancel a reservation

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Cancel a reservation for 9/24 arrival at Comfort Suites, Evergreen, Colorado. We are unable to travel.

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Preferred solution: Full refund

Anonymous
map-marker Dallas, Georgia

Overcharge

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BookOnline - Overcharge

Overcharge on hotel bill: Hotel $368.38

Bookonline $1,856.34 Tried to resolve issue and hotel couldnt help since I went through a third party Bookonline. After several attempts to contact only results were frustration and disappointment.

Information on how to contact customer service was like being on a merry go round. Cant adjust payment because Bookonline has to submit correction. The $1487.96 may not matter to them but its a whole paycheck for me. A lot to pay for learning a lesson.

Really like to fine 0 stars. Sad when companies dont care about customers.

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User's recommendation: Don’t use

Lillian P Mry

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Overcharge

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Contains 1 confidential file for company representatives

Hotel charge at time of check out $368.38

Charge from bookonline $ 1,856.34

Abundant times trying to contact a person at bookonline have been frustrating and unsuccessful. Loan from Affirm can only be adjusted through bookonline.

The overcharge $1,487.96 is a must be resolved issue. Please respond!!

View full review
Loss:
$1487
Pros:
  • Easy to make reservations
Cons:
  • Impossible to contact when there are issues to address

Preferred solution: Price reduction

User's recommendation: Read and check all information

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Apr 2, 2021

Do you plan a trip? Uncover top travel tips during the pandemic. In this video interview, Latifah Al-Hazza, a co-founder of Femscape Sojourns and a travel journalist, explains how to safely book a trip online, how to avoid unexpected situations during travel, and what to do if your trip was canceled.

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Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

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