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1.0
Details
In March 2016, my then fiancé decided to get married in Vegas. We got on the phone and contacted bookit to plan our vacation/wedding. I spoke to an agent whom was very nice and even allows me to contact a few other airlines etc to price check and call her back...
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Review
#873108 Review #873108 is a subjective opinion of poster.
Service
Bookit Room Booking
Cons
  • Lying customer service
Reason of review
Poor customer service
DO NOT book your travel with these people! pure crooks and liars! way over priced. nothing but bad review after bad review! your experience will only get worse if you even call to book with this company. they are illegal!!!!!!!!!look them up! and have the nerve to use...
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Review
#859138 Review #859138 is a subjective opinion of poster.
I would not recommend anyone to BOOK IT they are rude unprofessional and unorganized. I booked a trip with them for Panama City, Panama and had a payment broken into two payments. Four days before our departure I recieved a email stating that our resort that we were...
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Review
#837398 Review #837398 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Problems with payment
I booked with their customer representitive. She did not add children's number. I called in when I noticed the mistake. After 15 minutes wait, I decided to modify it online, which the system created additional reservation. I just followed "Modify". I had to call in to...
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Review
#814921 Review #814921 is a subjective opinion of poster.
Reason of review
Problems with payment

Bookit in Richardson, Texas - Default of payment

1.7
Details
We booked a trip for 5 nights at Paradisus Playa del Carmen La Perla on December 26th of 2015. When we checked in the resort informed us that Bookit did not wired the money to the resort for our room, therefore we had no reservation. There were two more parties experience with the same issue in the lobby at that same time. We were very upset and worried as we booked this trip back in September and paid off the trip. We were treated with cold feeted by the Paradisus concierge and left alone to figure out ourselves. We proved to them that our reservation with Bookit was paid off but all they said was nothing they can do unless we pay the room ourself. We called Bookit with our personal cell phone but the line was busy for hours.. No answers. We had no choice but again paid for the room with our credit card of $3456.00. Originally we paid around $2879 with Bookit.
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1 comment
Anonymous
#1100067

Obviously your credit card was declined.

Review
#772398 Review #772398 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Losing money on flights
Reason of review
Problems with payment
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • worst Bookit

Bookit is a fraud

2.7
Details
Prior to coming, I checked Tripadvisor reviews. Most were good, although the big contributors are normally fake or paid-for; but it sounded like a place I would like. There was one recent review (now deleted), that mentioned the Catalonia Riviera Maya security holding her hostage (her ride to airport was there) because the front desk said Bookit had not paid them. She paid a second time with her credit card (having already paid Bookit), and she was still fighting with her credit card company upon her return. The night before (not day of, as for the reviewer that was held hostage) I was to come home, I got a note to come see Edgar at the front desk. Sure enough, he said they had tried all day to contact Bookit but they had not paid them. I immediately dialed Bookit (I have Verizon and called them about international plans. Instead of $30 for 500 minutes and 1GB, you can pay $2/daily and use your U.S. plan while down there. I have unlimited minutes), but couldn't get through. I 3-way called my brother-in-law and got through (fishy!!!). She said accounting was closed. I was so mad that Catalonia would pull this fraud on me. He kept saying the their reservation department had tried to call Bookit all day, and still no payment. I gave them my opinion for about 30 minutes, then went to my room steaming, and couldn't sleep I was SO mad. Anyways, next day, I called Bookit, and Tigana says accounting was going to take care of it, and to check with the hotel in 15 minutes. I went to eat breakfast. Hotel said not paid. I called Bookit back, and after 3 hours on the phone (getting the runaround: accounting manager doesn't come in for another 20 minutes, she on the phone with them right now. Each time trying to get me off the phone, but I was polite saying "Oh, I can wait." Finally, she says we sent the information over to the hotel. I said "oh, ok, let me see if they have payment". I asked the front desk, he said not paid. At 1107 am, they hung up on me. I told Erick at the front, I was going to take a shower. I called them back, but they kept not answering. Took a shower. At 1147 on my checkout day, Christian Oumi (assistant front desk manager) calls saying they got payment from Bookit. What does payment from Bookit have to do with me?? It's between Catalonia Riviera Maya and Bookit. I think both are in on the fraud and I intend to seek justice in every way possible.
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Review
#761672 Review #761672 is a subjective opinion of poster.
Cons
  • Fraudulant charges
Reason of review
Problems with payment

Bookit in San Antonio, Texas - The Days Inn is 3 star?!

Their 3 star mystery hotel was the Days Inn? Are you kidding me?! Bookit can't be trusted! I will never use them again! Rep stated that star ratings has nothing to do with quality, said it had to do with amenities! BS! Fire her for lying. Typical National Chains: Days Inn, LaQuinta Inn. One Star Usually denotes independent and name brand hotel chains with a reputation for offering consistent quality amenities. The hotel is usually small to medium-sized and conveniently located to moderately priced attractions. The facilities typically include telephones and TV′s in the bedroom. Some hotels offer limited restaurant service; however, room service and bellhop service is usually not provided.
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Review
#522196 Review #522196 is a subjective opinion of poster.
Loss
$159

Bookit in Houston, Texas - Review about Unskilled Managers

A very racist company to do business with....no management skills in the mangers. ...
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Review
#516065 Review #516065 is a subjective opinion of poster.

Do not use BOOKIT

I booked a tripr with bookit to mexico i had to cancel it abd have been getting the run around with my refund....basically i i have paid 1500 on the trip cancelled it and i am getting about 550 refund ......so i have lost about 1000 some *** about the flights cost more and i can use a coupon with American yeah after they get in your pocket......Then what is odd i tried to get back in my account with bookit and is says my javascript is disabled thats funny i was on it that morning then i called and now it wont let me on and this is on two different computers strange!!!!!! I will never use bookit or American Airlines ever.........people do not use!!!
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Review
#445900 Review #445900 is a subjective opinion of poster.
Loss
$1000

Contact Bookit Customer Service

Mailing Address:
BookIt.com, Inc.
14251 Panama City Beach Pkwy
Panama City Beach, FL 32413
USA
Phone:
(888) 782-9722
All Bookit Contacts

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