Bookit Reviews in New York, USA
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(7 of 233 reviews match)
Bookit in The Bronx, New York - Why me
I’m at the airport with a canceled reservation looking like a fool when I clearly paid in full the change of Flight plan and then to top it off they don’t have 24 hours customers service this is so wack
I booked for my whole family .. last sept. 12 of us .. To nickelodeon in DR .. total cost $20,000.00 .. I lost my Son in law last yr . And we needed to regroup as a family and this trip was also a retirement/40th anniversary celebration. Well that went out the window...
Bookit Hotel Booking Review from Brooklyn, New York
Spoke with customer service and they were unable to explain why I was charged a higher tax fee than a friend for the exact same booking. They stated their prices are live, but when I try to rebook I am still being charged the higher fee. They then said I agreed to the rate, of course I did how would I have any prior knowledge I would be charged more than my friend. They offered a credit for future booking, which could have easily been applied to this order. I do not recommend this service to anyone.
Reason of review
Bookit in Saratoga Springs, New York - Deadbeat travel agency
Arrived at Be Live Collection LaRomana Dr to find that our reservations were canceled due to non payment by bookit, put us in a holding room in a renovation area as not "real" guests. Poor working toilet, stripped room with a bed and side table,TV, no lock on balcony door Bookit wouldn't resolve this for 5 days with the resort. In order to get a real room we had to put a hold on our credit cards for double the rate after day 3 in the holding room, poor accomodations, The hotel took our passports also, it was "***". Bookit then offered me $100. take it or leave it toward another vac. So insulting arriving in a foreign country and terrified of your fate. ruined our vac, 25 anniv, as we were constantly at the desk with managers as bookit put the hotel liason on hold, passed around or disconnected for yes, 5 days. They will continue this inhumane practice unless they are reprimanded and made accountable for their actions, as I want to spare others from going through this.
Bookit Vacation Package Booking
Reason of review
Bookit in New York, New York - Terrible Customer Service/DO NOT USE
First off, my original reservation was screwed up from the confirmation page. I selected and paid for a King Superior room, and when brought to the confirmation page, it said Queen Standard room (which was over $50 less in price). I called to have this sorted out, and waited on the phone for over an hour, to have the company call me back after midnight EST when my trip was the following morning. Supposedely everything was settled, but upon arrival at the hotel, our reservation was unable to be found. After more waiting, the hotel was gracious and said they deal with this problem with Bookit.com all the time. VERY unrelaible, did not get what I paid for in the end, and will be reporting to the BBB. Don't waste your time or money.
Bookit in New York, New York - Lied about booking a room
Went on line to find a hotel and came across Bookit.com so went threw the site and book a room in Houston when I got into town I called to tell them I would be late only to find out they had no reservation for me and also no rooms available since it was late I tried to call around all hotels were booked there was a rodeo in town so I had to dive 2.5 hours out of town before finding a room for the night!!,, bookit will take your reservation send you a confirmation number and even take your money but they won't make sure you have a room booked they suck total rip off and waste of time do your self a favor call the hotel your self and make the reservation don't trust this site".......thieves and liars
Bookit.com Do NOT Use
I made my reservation with Bookit.com sometimes in August 2010 for travel in February 2011. On the morning of my travel I found out that I was put on misconnecting flight. Called the airline company who stated that my flight was changed 5 times since the booking. Unable to get through bookit.com that morning as their offices were closed. I decided to by new air tickets as I had no other option. I was at the airport with 2 kids and had to spend additional $3,000 for the tickets. When I came back I reach out to bookit.com who stated that I should contact airline Continental b/c they did not notify bookit.com of schedule change. Continental staff was great and sent me all the info that I requested. It took me a while to get to the right place but I was able to get what I needed. Once I provide them with everything, they state that it is my responsibly to check the flight status 12 hours before departure. Well an e-mail on five separate occasions or even a phone call would have been nice. So Now we are in June and I been trying to speak to them since February but they do not care b/c they got paid. So please please do not book with them, you have better companies out there, I booked with others that called me and made sure that the change that is made is what I want.
Bookit Flight Booking
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