State: New Jersey Clear all filters (11 of 233 reviews match)
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Bookit in Dover, New Jersey - No answer

I called to modify my itinerary and there was no answer
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Review
#1367868 Review #1367868 is a subjective opinion of poster.
Service
Bookit Flight Booking
1.0
Details
I have been on the phone with Bookit now for 1.5 hours trying to book a first class ticket from Phl to MCI. I keep getting shuttered around with no resolve. I asked to speak to supervisor and still am on hold. Do you not care about your customers??? I would like a...
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2 comments
Anonymous
#1375378

I'am still not receiving my refund every time I call to spreak to the other dept about my refund they never pick up the phone so I know what you going thru they will not be getting of my business, I did talk to a civil suit attorney he about to help me get my money back, I did a review on the BBB about this company also.

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Review
#1013188 Review #1013188 is a subjective opinion of poster.
Service
Bookit Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I booked a flight for 6 to Jamaica and choose to use bookit pay delay. Needless to say it's a scam. They tell you that that you can log in to the members lounge and make changes to your credit card. Well they kept rejecting the payment and each time charging me an...
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Review
#901450 Review #901450 is a subjective opinion of poster.
Service
Bookit Flight Booking
Reason of review
Problems with payment
1.3
Details
They completely destroyed an upcoming surprise trip I had for my boys and a sick friend. They ruined the seating and had us all apart which left the minors scared to fly. Not to mention, the person with the heart condition. After calling to complain they were like, "oh...
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Review
#893784 Review #893784 is a subjective opinion of poster.
Service
Bookit Flight Booking
Cons
  • Lying customer service
Reason of review
Poor customer service
Preferred solution
Price reduction
2.2
Details
I hate this company and will never use them again. I can't believe I'm losing over $1,500 in flight costs. My family had a personal/ unfortunate issue come up and when I cancelled (within the proper/ allowed timeframe) Bookit.com only gave me a flight credit WHICH I...
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Review
#890653 Review #890653 is a subjective opinion of poster.
Service
Bookit Flight Booking
Cons
  • Customer service
  • Losing money
Reason of review
Problems with payment
Loss
$1500
Preferred solution
Full refund
Tags
  • not as advertised
  • Scam rip off
1.2
Details
This company has the worst customer service,plus the crappiest website,if you are unlucky like me to have a problem with your reservation due to website malfunction,then you will have the worst experience with the most incompetent customer service and management that...
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Review
#885249 Review #885249 is a subjective opinion of poster.
Service
Bookit Room Booking
Cons
  • Lying customer service
Reason of review
Not as described/ advertised
Loss
$600
Preferred solution
Full refund

Bookit - Review in Travel Agencies category from Tuckerton, New Jersey

3.3
Details
We bought the deal online paying with PayPal in hopes to receive the 12 months no interest financing for our vacation, and because the submit each portion of the vacation individually we only received 6 months no interest. Our total bill was over the required amount and they would not change how the submitted it or help us get it honored by PayPal. The promotion was a scam and we are very unhappy with them.
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Review
#879463 Review #879463 is a subjective opinion of poster.
Reason of review
Pricing issue
1.0
Details
I would be happy paying more than actually deal with all the frustration and aggravation this company has put me through. All I wanted was to book a family vacation for my family and my brother's family and get in the same hotel with same flights! Well 3 hours later,...
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1 comment
Anonymous
#1176996

Agree. This is a bunch of mess.

They never returned any of my phone calls.The guy I worked with gave me somebody else's extension.

The better business bureau needs to shut this company down.3 hrs on the phone with no results. Lesson learned

Review
#866395 Review #866395 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

I will never trust bookit.com

3.0
Details
The short story is I booked a room; asked to change the dates slightly months in advance. Bookit agreed to everything but failed to actually follow through with their promises. I cannot trust this company and feel sad for anyone who has the experience I did. The long story is a tear jerker. It involves lots of phone calls with staff making promises, long waits on the phone, requests that went to the wrong email multiple times because of inefficient or incompetent staff and crying by the other person who went on a trip with me where we tried to save a bit of money.
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Review
#789637 Review #789637 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Pros
  • Theoretical price
Cons
  • Lying customer service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Price reduction

Contact Bookit Customer Service

Mailing Address:
BookIt.com, Inc.
14251 Panama City Beach Pkwy
Panama City Beach, FL 32413
USA
Phone:
(888) 782-9722
All Bookit Contacts

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Bookit in Cherry Hill, New Jersey - Scam me of $2,000.00

1.0
Details
booked a bundled hotel, flight and car. everything was charged to my account. later they call me about the flight (that I already paid for) was not available. to resolve the issue, they came up with me having to pay for another flight. Instead of them using the money they already charged me, they wanted me to pay an additional $900.00 dollars to book another flight. I had to pay for their mistake, instead of them waiting to get reimburse from the airline. called them spoke to Odeen Cunningham with a Supervisor title who insisted I spelled my name incorrect and that's why they couldn't book my flight. SO HOW DID THEY WITHDRAW THE MONEY FROM MY ACCOUNT IF MY NAME WAS MISSPELLED? HOW DID HE KNOW MY NAME WAS MISSPELLED, I DIDNT PROVIDE THEM WITH AN ID? THEY COUNLDN'T BOOK IT, BUT THEY CHARGE IT!
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Review
#647347 Review #647347 is a subjective opinion of poster.
Service
Bookit Flight Booking
Cons
  • Service
  • Communication
  • Ability
Reason of review
Poor customer service
Loss
$2000