State: Indiana Clear all filters (6 of 233 reviews match)
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1.6
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My experience with bookit has been absolutely horrible! They are completely unprofessional and put you on hold for (at least) a half hour at a time because they have no clue what they're doing. They charged my card 4 times and it took over 3 hours to speak to a manager...
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1 comment
Anonymous
#1185981

Make sure you report them to the BBB of Florida.

Review
#881394 Review #881394 is a subjective opinion of poster.
Cons
  • Fraudulant
  • Integrity
  • Worst experience ever
Reason of review
Poor customer service

Bookit in Jasper, Indiana - Customer service is horrible

1.0
Details
I have used Book It many times and had a simple request for a change and they want $225 a person to make the change even though the error was on the phone Agent. I even went to the supervisor that never calls you back, and to make two more calls to try to talk to her. totally not apologetic and would not make the change. I travel to all-inclusive resorts three times a year and I am often asked where I book my trips; well I will no longer give out BookIt.com name and I have told everyone I know and my 5 children to never use them. Faye is rude even if you can get her to return your call.
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Review
#811276 Review #811276 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Booking 39006777

Other Product Review

After spending the past 2 hours on the phone with several different representatives from Book It, I am highly disappointed. I have traveled with Apple vacations and would recommend them over Book It... Hands down.
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Review
#803334 Review #803334 is a subjective opinion of poster.
Reason of review
Poor customer service

Trip Booking Review

1.0
Details
Book it.com is horrible. We attempted to book a trip with this travel agency. They charged half of the trip to our credit card and afterwards attempted to charged the entire amount to ur card again. The customer service rep was horrible. We were on the phone for 2 hours....due to their error they try to over charge us by $500 and another $5000. This place is unreal.....
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Review
#598919 Review #598919 is a subjective opinion of poster.
Reason of review
Problems with payment

Bookit in Fort Wayne, Indiana - Awful travel experience!

My boyfriend and I returned today from a trip for my 40th birthday to Playa Del Carmen booked through BookIt.com. The trip was a quick 3 night trip from May 9-12. Our flight was cancelled due to weather on the 9th. We were not notified that the flight was cancelled. I understand weather cannot be prevented but when we contacted BookIt we were told that nothing could be done and that we needed to contact the hotel to make arrangements. We were stranded in Indianapolis and did not have international calling. We were told by Bookit that the hotel had considered us a no call no show for the first night. Bookit was NOT helpful at all. We requested that they contact the hotel to see if we could extend our stay a night and for assistance in getting flights rescheduled and extending our stay. They told us it was our responsibility and we needed to make arrangements. Our flight was also cancelled on the way back and what should have been a 4 hour flight turned into over 14 hours and we were not helped or compensated for anything that went wrong with the short trip which ended up with us only being at our resort for 40 hours for $1600+. WE were also told that someone would meet us at our hotel to set up transfer back to the hotel but they never showed nor called. We had to have the wonderful people at our resort help us. Bookit was not helpful at all through the entire process and we will NEVER use them again and we will make sure that all of our friends, family and any one we know do not use them. On the good side, the resort we stayed in was AMAZING and the people there were amazing. (Ocean Maya Royale).
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Review
#487373 Review #487373 is a subjective opinion of poster.
Loss
$1600

Bookit in Bloomington, Indiana - Stand by what you advertise

I attempted to book what I thought was a great deal on a package from Louisville to NYC. The price adbertised was very low so thought *** better to this now. It said to call the call center so I did only to have the lady on the other end tell me sorry it must be a typo and they will not do anything about it. Typo or not it is advertised on your web site so honor it and fix it to the correct price. I was on the phone with them for well over 45 minutes and it still was not fixd in that time. 2 hours later they finally fixed it but how many times are they going to advertise something and just say oh well thats a typo so here is the real price it should be. NOT COOL BOOKIT and not sure if I would do business again after the way you handled this situation which was all your fault. Just an FYI this would have been the 3rd or 4th Trip that I would have booked with them since Sept 2011. N.Hart
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Review
#355960 Review #355960 is a subjective opinion of poster.
Tags
  • great deal

Contact Bookit Customer Service

Mailing Address:
BookIt.com, Inc.
14251 Panama City Beach Pkwy
Panama City Beach, FL 32413
USA
Phone:
(888) 782-9722
All Bookit Contacts

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