Bookit Reviews in Chicago, Illinois
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(2 of 233 reviews match)
Bookit Flight Booking Review
Agent spelled name incorrect on ticket git to the gate and had to buy a new ticket..VERRY ANGRY AND NO .REFUNDS OR REPLACEMENTS. JUST UNHAPPY
Bookit Flight Booking
Reason of review
Poor customer service
Bookit: SCAM YOU OUT OF YOUR MONEY
As cliche as that sounds - I wish there were negative stars to give. I bought transportation from airport to hotel vouchers for my mom and me: both to and from the airport. Bookit only sent two instead of four vouchers to be used. When I called I was on the phone for about 40 min, listening to their advertisements-filled hold music. Finally they admitted they made a mistake and told me to buy the transport vouchers myself as I get to the airport and they'll refund my money. Ok so that's what I did: instead of getting my $45 refunded, I was charged $58 (WHAT ON EARTH!) .so I had to take the time out of my vacation at the beach and spend another 45 mins on the phone trying to beat MY money out of them. She wanted my credit card again, UH HUH - as if! I told her to use the info she already had to scam me for $58 and use it to give it right back. So finally they did refund it (I should have known something was up when I received two emails from Bookit saying my credit card processing failed - when I didn't even TRY to use it in the first place). Anyways so they were supposed to fax new transport. vouchers to my hotel and, surely, that wouldn't have happened if i didn't take out ANOTHER 30 min out of my Miami vacation at the beach to call them again. THIS WAS THE LAST TIME I USED Bookit. And my heart goes out to all of you who HAVE used it, or who will ignore many of these negative reviews and WILL use it.
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