State: Georgia Clear all filters (14 of 233 reviews match)
filters
State:
City:
Show
Product:
Show

Bookit in Smyrna, Georgia - Horrible experience!

I have booked a honeymoon trip for my son to Punta Cana. With the recent deaths we are not willing to risk it. On top of the fear of going we have found out that major renovations are going on in our resort. All the extras we paid for will not be offered. I have spend the last week on the phone and have no answers !!!! I believe my attorney will have to her involved if they are not willing to work with us.
View full review
Review
#1581152 Review #1581152 is a subjective opinion of poster.
Service
Bookit Honeymoon Vacation Package Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4
Preferred solution
Let the company propose a solution
1.6
Details
I booked a vacation villa in Myrtle Beach SC for my niece's wedding on 24 April. My family decided to get separate rooms for everyone so I went to Bookit.com to cancel that reservation and book another for Oct to Disney. I booked using their payDelay which allows you...
View full review
1 comment
Anonymous
#1175809

YOU AGREED TO THE TERMS AND CONDITIONS!!

The box you selected saying you agree to these terms before the reservation could be made stated that if cancelled you will lose one night room and tax + the 25.00 cancel fee. By agreeing to that your saying if you cancel FOR ANY REASON that the penalty is for you to still pay the one night penalty and 25.00 cancel fee.

Stop blaming it on the company when clearly you did not review and understand the terms of this specific reservation. With any travel site before paying read the terms and ask yourself if I have to cancel what is the penalty to do so and if you don't agree then don't make the booking!

Review
#838811 Review #838811 is a subjective opinion of poster.
Service
Bookit House Rental
Reason of review
Problems with payment

Other Product Review

I HAVE BEEN ON HOLD TO SPEAK TO A AGENT FOR A HOUR! THIS IS CRAYZ I WILL NEVER BOOK WITH THIS COMPANY AGAIN!!!
View full review
Review
#816542 Review #816542 is a subjective opinion of poster.
Reason of review
Poor customer service

Bookit Vacation Package Booking Review

2.0
Details
Very disappointed with bookit customer service.. I will never use this service again.
View full review
Review
#813202 Review #813202 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Poor customer service

Terrible customer service - stay away from Bookit.com

1.0
Details
Here's the letter I just sent to these guys. I suggest that you STAY AWAY from Bookit.com. They should call themselves "Tookit.com" I have just had a terrible time with your customer service group and will be posting as such to all of my social feeds and all of the review sites I know of. I unfortunately had to cancel a pre-paid hotel reservation of over $1,700 due to family sickness. Because I was within the cancellation window, I asked Bookit and the hotel for an exception and to refund as much of my fee as possible. The hotel was willing to re-book over $1,000 of the $1,200 that they received for the 5-night stay and I am in their debt; I will be visiting the area again soon and will definitely stay there. Bookit.com, on the other hand, chose to keep ALL of the nearly $500 in fees that they made as part of the reservation. I spent hours on the phone listening to hold music, and was told multiple times that "someone" would be calling me to help me out, with no return call. I was just told that your company will NOT be refunding me a dime. Not only that, I was somehow lectured about how this transaction is like hiring my brother to sell my bike. (No, I did not understand it either). The person on the phone even disputed the $$ breakdown, despite my having a copy of the invoice from the hotel to Bookit.com showing that your site kept nearly 30% of the entire fee I paid. You had one chance to make me a customer for life, and you missed it. I now have multiple chances to post the true facts of my experience with Bookit.com on as many review sites as I can.
View full review
Review
#792283 Review #792283 is a subjective opinion of poster.
Cons
  • Integrity
  • Communication
  • Lying customer service
Reason of review
Poor customer service
Loss
$500

Bookit - Vacation Package Booking Review from Roswell, Georgia

1.0
Details
Bookit did the exact same thing to our family vacation last week and ruined our vacation. They Called us 3 days prior to our departure stating that Grand Park Royal is no longer honering our reservation and they switched us to paradisus Cancun instead at no extra charge. At check in, it turns out that bookit never paid paradisus and we were charged 2x over for this vacation. Bookit is not responding to our calls and emails... This is what I call Rubbery at its best. Bookit is a fraud and stay away from them. I will be taking legal actions against bookit.
View full review
Review
#769281 Review #769281 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Bad quality

Bookit - Vacation Package Booking Review from Marietta, Georgia

2.5
Details
Okay folks I have a HUGE warning for Bookit.com customers! Read the terms of agreement! Read the entire thing! I am being charged additional fees that were not disclosed during the purchase unless you read the "small print" to the sum of $141. I called the customer service department and got absolutely no where. It's not funny when you have booked and prepaid a vacation package that cannot be cancelled to find there is even more money you need to pay. I suggested that they include that in the actual payment screen and asked why was I not notified there only to get its in the terms and conditions. I WILL NEVER USE THIS COMPANY EVER AGAIN! Be very careful should you choose to use this service.
View full review
Review
#683822 Review #683822 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Pricing issue

Bookit in Covington, Georgia - Price match is a scam

Refused to match a lower price I found. Said they would give me a $25 credit toward my next trip. When I called back they said my $34 lower price did not qualify because of a $20 price match limit. I asked for the $20 instead of $34 per night. They refused. They refused to let me speak to a supervisor. Don't trust these people I was put on hold for 30 mins only to be told no supervisor was available to talk to me. If they were in the right why we're they offering me a $ $25 credit?
View full review
Review
#481161 Review #481161 is a subjective opinion of poster.

Bookit in Douglasville, Georgia - Refund Hostage

I made a reservation for Bike Week on my debit card and had to cancel on 3-4-2014. Got a email from the same night confirming the cancelation and the email said debit cards will get the refund in real time. Never got the refund so I called on the 5th and was told they tried to make the deposit but there was an issue and they would do it manually, give it 24 hours. Gave it 24 hours and called back then was told it would take 10 to 15 days, after asking the phone rep more questions the phone mysteriously hung up. I called back and got another rep and now the refund takes 15 to 20 days after asking some questions the phone once again mysteriously hung up again. Decide I better not call back, if I did I might not ever get m money. However today I checked my account and they have taken another $100.00, I called and after being on the phone for 30 minutes no one can explain why it happened but they will gladly refund me the money, however it will take 15 to 20 days. So I am out over $1100.00 without knowing when I will get my money back. I will never use the service again, they are not that cheaper than Expedia or just calling the hotel.
View full review
Review
#478474 Review #478474 is a subjective opinion of poster.
Loss
$1100

Contact Bookit Customer Service

Mailing Address:
BookIt.com, Inc.
14251 Panama City Beach Pkwy
Panama City Beach, FL 32413
USA
Phone:
(888) 782-9722
All Bookit Contacts

Compare Bookit to

Expedia
Expedia
1973 reviews
1.5
Compare

Bookit in Atlanta, Georgia - Round-trip transfers from airport

Sure enough, they were there when we got off the plane, holding up a sign that says 'Book It' - they asked for our voucher which we printed from our booking email. There was only 1 voucher and they kept it. When it was time to go back to the airport we had NO documentation or a phone number to call for a pick up. The hotel said to call a cab and tell the cab driver that a 'Book It' representative would reconcile with him once we reached the airport. But no rep in site. Cab driver wanted payment of course so we paid for our round trip transfer TWICE basically. No instructions at all for our transfer back to the airport!!
View full review
Review
#433233 Review #433233 is a subjective opinion of poster.
Loss
$15